3 years ago
Date night with the bf; we got a table in the back...
Date night with the bf; we got a table in the back regardless of several open tables in the front, probably reservations or just seating rotation. I still think it was just fine. Waitress was very nice, and prompt. Food was excellent with the exception of the steak. Man, I felt so bad. I have never sent something back before, but it was medium well/ rather than the ideal medium rare. I know we would have been fine with it anyways, however there was a definite char taste, almost chemically. We were left with a giant crab leg on a small plate, to be returned with the rest of the sides to be eaten alone without the steak my bf always seems to want when we go out. Second steak comes out much larger, still cooked medium and the waitress has arranged for the literal steak entree to be served, clearly trying to go above and beyond. There was no Demi!! The menu stated some kind of sauce with was on both the original dish and the replacement entree. Pretty sad. I'm pretty sure my bf still ate everything despite it being severely underwhelming. I'll add that the steaks did not appear to be seasoned.
Anyways, everything else was wonderful. The poor waitress I believe tried to do everything she could, we were happy to be out to dinner catching a day off together. We also didn't expect to be given any sort of discount, but the waitress must have sensed some of my disappointment when we had to send the dish back. She took off nearly the entire meal, which I know almost always needs a manager approval, which I also know is a pain in the butt.
Lesson learned, don't order steak at a seafood place. Duh, I guess right? It didn't occur to me at the moment. I just wanted calamari which was great! The staff and young lady that served us were also great. We are still sorry for any trouble we caused you during your shift. Thank you for trying your best. We would like to come back for more of everything else which was just really great. How that girl handled the situation, we couldn't have asked for more, and would still recogmend anyone to dine here.