ITC Maurya Sheraton & towers Hotel, New Delhi Review

Really Good experience in ITC Maurya.........Thankful

Nice hotel. Bhukhara restaurant is famous. Lot of foregin dignateries stay in this. Great 5star hotel in delhi

CoVid safe dining at Bukhara, enjoyed 1 st evening out post lockdown.
Highly recommended eat out destination.

An excellent property and a good location. Old one but well maintained.

Located in VIP district of New Delhi, national capital of India....very well maintained five star hotel property

Best in class luxury.
Great food.
Awesome service.

Delightful stay. The hospitality of the staff was good and they were very courteous polite and alert. The rooms were very well maintained. Had a good view. The food was delicious. It is a good place for functions and ceremonies. Directly connected highway to the airport and railway station is close as well

Excellent service and ambience. Truly the residence of the heads of states. All staff go out of the way to provide you with information that you need and more.

Luxury hotel. I loved the way they have done the interiors

Luxury place with very friendly and courteous staff and yummy food

The place is beautiful, to mention about the premium restaurant Dumpukth the kakori kebab was awesome, but the biriyani and mutton nehari as suggested by the staff was very below the standard, extremely overpriced .

Amazing hotel, very luxurious, wonderful staff and great value for money.

Everything else was good except when i entered the dining area it smelled strongly of freshly cut onions .

This hotel is very beautiful!it is decorated in a very nice way.

Wow, what a hotel, responsible luxury!! at its best

Worked in 1981 in this hotel full of memories a icon
In super star category. Chunghwa ,pavilion mr venugopal.ms bhist.a lot more

Perfect place to have dinner with your friends or family. It has the best restaurant.

Very Nice hotel, great service and very good rooms. You get a feel goood experience. Highly recommended for a family stay.

The famously known hotel of New Delhi specially a preferred choice of all most all the US Presidents visiting New Delhi. Its Coffee Shop/Restaurant is ordinary one.

Bukhara - Crowded & claustrophobic. Some decent food. Dal Makhani was heavenly but poor service.

Jewell in the crown.
Food to die for.

This hotel is exceptional for the price, it had everything you want or need, the service is impeccable..the only thing is you cannot freely move to a different floor, i guess for security reasons but not a big deal..value for money and the restaurants in the hotel are top notch.

I've stayed here many times. The start is sometimes good, and sometimes bad. I used a suite night upgrade a few months ago, and they stuck me in the same room I've been getting, and told me that was the suite. After telling them a standard room is NOT worth my suite night awards, they put me in a better room, that had at least improvements. I still don't think that's a true suite, I think it's maybe a small grade above. They essentially do the VERY LEAST to not get complaints.

I continue to have to deal with a number of issues after my recent stay. When I check out, I ask "Will you e-mail my bill to me", and they say "is your e-mail (myemail)?" and I say yes. I can't remember a time that I haven't had to call them, and e-mail them and ask for my statement. Now, 8 days later, I STILL don't have my bill. And.... They are "forgetting" my Starwood Credits again, so now I have to escalate yet again with Mariott and Starwood to go investigate this to get credit. It's so much of a pain in the rear end, it's becoming not worth the hassle of staying here. I don't have this problem with the Ritz Carlton, Westin, Sheraton, Le Meridien or any of the other brands.

The other thing to be very careful of, is DO NOT select your native currency (unless it's rupees) upon paying them, I have to always audit my bank statements. Their exchange rate is that of a loan shark. The exchange rate is one of the ways they take advantage of unsuspecting guests. If today's rate for USD is 72 Rupee to the dollar, you might see 7000 rupee per $100 in bill. If they do it in USD, you will see $60 per 7000 rupee, thanks to their "conversion rate" where they don't follow any real banking standard. I've had to go back and battle them, asking why my bill was almost DOUBLE from what I was supposed to pay. I feel that the effort of auditing every single detail of my experience to be far too troublesome to continue with them.

After 10 days, I finally got this last bill it has "taxi overages" and their driver I used for less than 8 hours and they hit me with close to double the price for these overages. When I asked them about it, they ignored my request, and then, when I told them I'm going to dispute this with the bank, and make escalations to Mariott, they came back with telling me I went to 5 spots (which still is only 40KM) and insulted me. I know how to use Google Maps. If you map out the ITC Maurya to the India Gate, to Old Delhi, to Pandara Road to East of Kailash back to the ITC Maurya, this is NOWHERE near the 80km per day rate. It's like they think we are stupid and they can take advantage of me. I told the driver I don't care about the India Gate and their driver took me there against my will. I had to be very determined to tell him I Do NOT care about what he wants to show me, I want to go to Old Delhi. I can't believe ITC Maurya would try to make me pay for their service taking me for a ride I don't want to take. Either way, it's ON THE WAY.

If you're a savvy business traveler and don't want to be ripped off and cheated, I suggest you stay somewhere else.

Life is too short to measure it on a cheap watch.

Dazzling place for hang out...nice restaurants ...but make an appointment first

I have been coming to India for over 20 years and have stayed all over from the top hotels to small village hotels and guest houses. This was actually the first hotel I stayed at in India and as a Bonvoy elite member I thought I would try it again. I am here for 7 nights before going down south for another 5 nights. All for a business trip. I booked an executive club level room as I often do. I prefer the quiet lounge breakfast and often use the conference room and the lounges for meetings

I love the location, very safe and great customer service.

I had been to bukhara restaurant at ITC maurya. The restaurant is over hyped &over priced. Taste is good. Sitting is not very comfortable. Popular among foreigners.

Very good stay.staff is good . Especially thanks to Devangana..She cooperated us very much..

Good location, was not impressed by the restaurant pavilion

Alway love being here, though i love Taj's lobby more. But food here is more amazing.

Pavillion restaurant is worse than any 3 star restaurant. I am surprised it is awarded. 1. You will laugh at the size of their naan and latcha paratha, 2. Dishes ordinary or OK, 3. Poor service a black spot, 4. Waiters have no enthusiasm, boring expression on their faces. 5. Restaurant look ordinary. Go if u want to waste money. Simple restaurants like Bikanerwala much better.