I was rather well received at the Consulate. Their answers to my questions were crystal clear and they have taken their time to help me the best way they could. My passport was ready in the same morning, just a few minutes after I've handled over the forms. Grazie mille, Consolato Generale di Lione! .
Personally I have always found the service to be excellent, the employees all available, polite and very polite, perhaps with a bit of work overload.
Since November 2019 I try to have info in order to renew the passport of my parents it is the obstacle course see the comic strip of asterix not friendly, we are May 2020 still no info I call the Italian embassy I await the consulate of Lyon is to review completely I give the note of 0
If I had the choice, I'd put 0 too!
Personally I found people rude and slacker!
And a month since I call the passport office every day from 12H to 13H or from 15H to 16h, they never reply to the phone and even allow themselves to attack you on the phone !! Left a message several times in the answering machine .. never had an answer !! And if all this were not enough, when I call the standard to ask for explanations, he replies "the telephone is just a method that gives us trouble" !!! scherziamooo?
Very well received by employees dealing with passports and identity cards
I ask for an appointment to get an identity card from September 6th..I am also registered on the portal..I went in person and they told me everything online..but still zero answers..zero appointment ... someone can tell me or times of waiting or a cheap flight to go to Italy to get my documents .. I think it's the fastest thing
They never answer I am from the month of December I try but there is no answer
Today I went to the consulate because a girl was born on May 2 and I needed a document to be able to go to Italy for personal reasons. Since the external reception I have been welcomed by a person ready to listen, receptive to my questions, friendly and helpful. Later I was received by the employees of the passport office who took the time to treat my practice with patience, kindness, professionalism. I thank you for your work and dedication in helping Italian citizens.
The problem that the consulate has and the lack of staff few people but too many things to do I went to redo the identity card and explained to me their situation and it is not really easy, a competent and professional person I hope they hire other staff because the waiting times are excessive.
The phone is always busy but once reached they did everything quickly and well !!
As in Paris, even in Lyon there is a clean and healthy service worthy of a country that dares to call itself civil ... I always have the feeling of having to deal with a mediocre and mafia mentality, brains full of pasta. I would send them all back to Italy to kick their butt and then work in the agricultural fields of the south.
Schedules not respected. Non-existent telephone standby.
Staff to welcome the rude and overbearing public.
Would this be a service to the public worthy of a Consulate?
Impossible to reach on the phone. Waiting times for very long appointments.
Unfortunately, the staff on site is very few and they struggle to keep up with every request. It is not their fault but the general organization's fault.
Can not get them on the phone. Hours and hours spent trying. Pity.
It would be better to remove the phone line on the net.
even here at the embassy of the lyon on the phone do a discharge barrel, there is no way to get information on the identity card, and a shame
Telephone stay? On 14 phone calls 0 replies! Shame!!!
Inefficient, with the air of sufficiency, unable to accommodate both on the phone and at the counter. Then we will fail that they do not release the passport with the documents in order and the appointment taken 3 years before. The guardian of the blindness is a true fulminate. Last time he didn't want to open the door just because I wanted information on renewing the ID card. I have sent a complaint to the secretary.is disgusted and embittered by the non-service they render with public money, that is, our ... Imagine some answer .... Manco x mistake.
Nice people, always available, everything and go well for me!
Good service from the consulate but the security manager and Nil
Excellent,
I had a recourse for auto file,
I sent an email and response in less than an hour excellent service.
Very satisfied so far
It's very complicated to have them on the phone and when we get to the switchboard, an unpleasant person (a man) answers, I had the impression of clearly pissing him off, he kept telling me to consult our website at least 4 times as if I hadn't understood and repeated like a machine the same thing
. It is unacceptable to have interlocutors like that, disagreeable and incompetent. In fact if you need anything you can call them they are not used much. Too bad.
Of the barrel discharge! No willingness to try to solve (or even understand) a problem. How to talk to a wall of procedures.
Hello. WHY ARE YOU NOT ANSWERING THE PHONE? You are supposed to serve Senegalese nationals right ??? Pity!!! Improve the quality of service! A PETITION IS UNDERWAY ON THE R.S TO INFORM THE STATE IN SENEGAL WITH COPIES TO ALL THE MINISTRIES CONCERNED !! STOP ON TIRED OF YOUR TROUBLES
No less than a star if I would put it voluntarily with the service of phone and phone unreachable and no one really c better than you close this recovery and return to Italy
Null service
They miss you too much to get to the big country system like France they need you at least 320 Anne
Dearest Consul General Alberto BERTONI, seeing how you manage your consulate, even without knowing it, I can say that you are a disgrace to Italy. Said by a Frenchman who loves his beautiful country. You are the typical example of the mediocre Italian who cannot do his job well and for this they pay all the consequences. Maybe one day someone will be able to answer this damn phone. Since you have it!
Disastrous employee !!!!!!!!!!!!! Hautin not pleasant at all, we don't think we are in 2020 but 20 scandalous years ago
They never answer the phone and e-mails have to wait centuries for an answer. When you go there, they treat you in an unfriendly manner. There had been an upturn a few years ago, but it was brief. Peccato davvero, non potreste fare uno sforzo?
very, very, unpleasant staff when traveling (do not even deserve a star, deplorable !!) and do not rely on the phone they never respond, too tiring !!!!!! Good luck to all !!
It's been two months that I phone every morning, the line is constantly busy wondering if they did not cut the line to be disturbed? The same on the Mails', no one answers I find it inadmissible !!!!!!!!!!!!!!! And the worst is when I move, we find the way to tell me to call and make an appointment ??? In an unpleasant tone! Lack of total respect !!!!! Who can we contact at the highest ???
They do not respond to emails, the person who answers the phone lets us wait without saying anything and then cut the line, it makes you want to change your nationality with incompetent same, more rude ...
Come al solito.
Competent, patient, friendly.
Everything went well for me.
They were called on the phone to warn that the passport was ready (in three days against 3 MONTHS Consulate in Paris).
Thanks for everything
Really sucks person does their job plus are all aggressive and poorly educated and threatening
Contrary to what is read in the other reviews, I can only express my full satisfaction with the Consulate General of Italy in Lyon.
3 of my e-mails received exhaustive replies over the following 24 hours; when I presented myself at the Consulate, I obtained the document I had requested within 15 minutes without any further complication.
Courteous and competent, thanks again.
Received by appointment for passports. Appointment taken on the consulate website
Handicapped people are not welcome, 12 stairs to climb it is necessary to carry the handicapped person .. therefore the papers to be filled in the street. Totally lost. Totally bad, I was almost ashamed for them.breffff 0 pointed.
NOTHING works here, ghost phone ringing empty, emails without answers, communication that quickly turns into a nightmare, you have to plan years to redo your paper and if like me we find ourselves in an emergency there is only one thing left to do: the sign of the cross. It is shame, gentlemen of the Italian consulate, a shame that falls on us
Since this morning 9am I call the line busy they already 11:17 people responds it starts to do well to believe that in a seil line or Italian consulate in Lyon in addition to the home its not cool not to smile.
For almost three weeks I have continued to send emails without having an answer, to call without an answer, to have urgent information for the renewal of an identity document that we have the right and duty to keep up to date! I feel totally abandoned, such a disservice is not admissible!
Two days I try to call them in the morning and afternoon busy line as if I had only one line not my what this Italian consulate in Lyon
I have rarely found anyone more or less available. Rude, incompetent and never available or available. Unfortunately I don't have much choice, it's the nearest consulate to my home.
The number on the site does not work, or otherwise call hours 12h 13h or 15h 16h 50, unfriendly ... Want to become French! I put a star to be polite
This consulate is a disaster. They are never reachable by phone. It is typically the reflection of Italy. I don't care and laze around.
Ineligible, 1 week called and line still busy .... hired at this point so that someone answers the phone
POURRI !!!!
I have to put 1 star to not put 0!
shameful !!!! we annoy everyone, they answer like badly polite !!
telephone service 1h ... no communication no follow-up no reminder !!!!
I had a very quick and efficient service from the staff at this consulate. I followed the instructions given online for passport application, registered on the site and then applied for an appointment on the 6th July. The appointment given was for the 15th October at 4pm. I was seen on time andleft the consulate at 4.19 pm with my passport in hand. Amazing service, well done.
Very rude and disorganized!
I call a number and they tell me to call another number after half an hour.
They hang up without saying goodbye.
Recall the other number and the lady, very annoyed, tells me that there was the public to call back later. Disrespectful!
Then we are surprised by the opinion they have of Italians abroad
I edit the review after receiving the ID card. The first review is at the bottom of the post.
After talking to the person responsible for issuing ID cards and explaining the urgency with which I needed the document, I was able to get my son's first ID card within a reasonable time. In total, it took more than 2 months, definitely too much, but for the kindness of the employees with whom I had the pleasure of speaking and for the short time following my reminder, I raise my rating to 3 stars.
First version
It has already been a month and a half since I sent the documents for the request for my son's first identity card (born in March) and not only have I not received it yet, but to the registry office of the municipality of AIRE registration (Turin) they told us that the request for no impediment has even arrived. If I try to ask the Lyon consulate for clarification, they tell me that the manager is absent. Are they trying to tell us that our son is not welcome in Italy? We will spend the holidays in France ..
I put 1 star because they answered me on the phone and only for that. I called for my mother who is disabled and must renew her passport, I had a gentleman who to be polite was neither pleasant nor friendly, besides I More
Phone no one answers.
To take a complicated pointing I took stress with this site
Impossible to reach them by phone. The lines are out of order or, when the phone rings, they hang up continuously. A perfect picture of Italy, inefficiency and lack of professionalism.
I found a good person who helped me with my registration and was very friendly and patient with me ... he phoned me and gave me all the explanations and helped a lot..I don't know his name but he was very kind
The lady should just stay calm xche 'tel nn so you answer! In the end after nn helped me closed me even the tel a face !!! I am disgusted
The service is great, but that's a problem (most don't answer the phone).
It seems to be in Italy, where nothing works. Rating 1
minimum of things is to answer calls or emails, expired identity card and we have been waiting for months to have one !!! it is inadmissible
from despair! Nobody answers the phone, the information on the site is insufficient; few and meaningless replies to emails. Service from scratch
Well done. Punctual. He started with a passport in half an hour.
Service frank. You need to book online and have the required documentation. Cost 116.5 euros.
Very difficult to reach by phone as they are very busy and with a few people due to the COVID emergency, by email they have been punctual, timely in their responses and precise in their indications. Passport of my three year old son renewed with appointment (punctual), without his presence thanks to the authentication of the photo taken in Mairie on their advice (they saved him two hours by car on the way and two on the return) and with extreme kindness. Thanks!
They never answer On the phone, I am obliged to take a day off to go and ask for information in person. Then the consulate personnel can safely move around the offices.
Perfect. Passport in 20 minutes !!!! I was scared saw the previous comments corn sincerely nothing to say. If you have all the documents your passport you will have it in 20 minutes.
Tax Codice request, response the next day and code obtained within the week. Thank you for your efficiency.
