Ira Toyota of Danvers Reviews

This is a very busy place and i appreciate the service

Blake was helpful. We just got two leases through him. I will definitely return to Ira Toyota for future auto needs.

I had brought my Son s 2007 Camry Hybrid today to be serviced with 12:30 appointment. I was planning on staying. It wasn t seen till 2:30. At 3:00 the service person said the Rear Brake Pads needed to be replaced because they had only 1mm of padding left. He suggested I leave the car overnight because they were to busy to do them right away. I didn t want to do that and said I would get back to them. The Price was over $550. I felt I would check another place/ Firestone - just a couple miles away.( Danvers ) they checked the Brakes and brought the Pads over to me and said they were dirty but said there was no reason for new Pads. They cleaned them for $45.
THE DEALERSHIP LIED !!!!! How many times have
THEY DONE THIS TO ANYONE ELSE!! JUST STAY AWAY FROM THIS DEALERSHIP. THIS COULD HAPPEN TO EVERYBODY!!!!!!

Do yourself a favor if you ever go there don't deal with a person called Richard Morgan (Richie). This guy is just a scammer.

I gave him a call about a car I wanted to purchase, as soon as I got to the dealership he claimed not finding the car I was looking for. He was able to see it on his computer just the night before because he told me the price and the mileage and all of sudden he forgot everything when I got there. Apparently he was able to sell the car not the eprice so he definitely made a better commission. That was supposed to be the 2nd car I buy from this dealership within a month but guess what? The first car I got from here is going to be the last. Yelp reviews talk better about this place.

The staff were very knowledgeable and helpful in assisting us. We found the car for us, a highlander in just 2hours. Mike Parisi was our sales consultant and he made everything so easy. This is our 3rd Toyota and the last 2 cars were purchased at Toyota of Danvers. We love the great service with no hassles. Make sure you ask for Mike Parisi super nice guy and really knows his stuff. We are a busy family with not a lot of time and he made the process both quick and easy.

Great service. Have gone here a couple times. Worth the wait A+. The service advisors are really nice. They take their time explaining what's wrong with the car and also give additional recommendations

I went there on January 28,2019 to have them see if they could fix an ac vent in my interior and I was not let down. Service Manger Mitch Dick and Mike Walsh were as helpful and friendly as could be. Realizing that sending my car to the shop for a small interior fix would be expensive, they ended up doing it in the service drop off for me free of charge. This customer service experience left me impressed and grateful that they were willing to do it right there for me so I wouldn't have to pay for such a simple task. It is because of this that I recommend to everyone that they get their Toyota serviced here because I know when Im there, people like Mitch Dick and Mike Walsh are there to give me the best customer experience.

Always keeping the work professional and always effective for customer needs. Definitely recommend Alexander Pendleton ! He will have answers to your problems !

I always like to work with Matt B at IRA Toyota's service department. He always answers my questions honestly and succinctly.

Waiting room is nice and they have coffee!

Horrible!!! Greeter had no clue where their cars where parked at. They Do NOT negotiate with you when it comes to the price on the car. Salesman tried to not only sell me the car for way above the book value by $1,775.00. But also way above their own websites price that has been posted, by $475.00. Plus an additional Doc and Application fee of $495.00 on top of all of that. Plus the Sales Tax, and The Registration and other fees a vehicle that costs $5700.00 I was going to come out of there with a bill of like $9000.00 almost double the price. The process took forever. Total RIP OFF!!! Never Again!!!

On December 7th I took my vehicle in for an inspection for the end of my lease and at that time I met a gentleman named Mohamed Sadit. He inspected my vehicle and then we proceeded inside and he explained what my options were. At that time I looked at several cars and decided to lease again as I am happy with Toyota Camrys. I honestly felt like I was sitting down with family just talkin that's how comfortable he made me feel. He is very personable iand kind. He helped me get a monthly payment that I was comfortable with. I appreciate all his help and knowledge. I work for a large dialysis company and posted his business card on a bulletin board. So we have employees and I looking for a vehicle hopefully they will come down and see him and Ira Toyota and get a great deal like I did. Thank you again for all your help. I greatly appreciate it. Sincerely Christine Kennedy

This was my first time having a car that was more than $2k, or going in a dealership, I was very nervous. Aiman Varaquoa made it really easy. He was friendly, open to what I wanted in a car, and genuinely cared that I got the best deal as well as exactly what I wanted without pushing anything on me. Aiman was extremely knowledgable about the different options, and didn t push me into anything unnecessary. Kenny in financing was also helpful, friendly, and knowledgeable. I was scared dealing with a dealership for the first time, but I couldn t imagine having a better experience than I had! Thank you so much Aiman, Kenny, and the friendly staff that consistently made sure I was well taken care of. I couldn t be happier with my car :)

Great, quick service at a reasonable price! Been going here for service for 8 years now, always a happy customer!

We worked with Klaudia Toska for our recent car purchase. Her pleasant manner made it a positive experience. We had a number of questions about the features of the car and Klaudia patiently answered all of them. She made an earnest effort to offer us the best deal for trade-in value, financing, and price. Everyone at the dealership was professional and courteous. Thank you IRA Toyota!

I experienced a situation during my oil change that Bill Collier kept me apprised of. He just needs to follow through with Woburn Toyota s Service Manager, Kathleen.

I had a great experience! My lease was up on my Mitsubishi Outlander and Chris Eaton at IRA Toyota Danvers made the process of switching completely painless! I am loving my new Rav4!

Vadim was fabulous! The whole IRA team was, but we worked with Vadim specifically. He was upfront and honest from start to finish. No pressure to buy, explained the options entirely. We left with his and her Toyota s and couldn t be happier. Thank you IRA team for making the process so seamless.

Everyone there is extremely unprofessional. They wore down/damaged my steering wheel and proceeded to tell me they wouldn t take responsibility. I will NEVER bring my car here again. If you like a dealership that damages your car then come to ira Toyota

Alex was very helpful with promptness and cost effectiveness for my oil change.

The people working on my car wanted to replace my cabin filter for $45 but I replaced it 6 months ago. It should not extensively dirty from the report given to me.

I would recommend others to go to Toyota IRA Danvers for service.

Excellent place to do business .. had found out I had recall on leaf springs .. made appt and next day it was done .. I also have vibration coming from somewhere in the driveline they pinpointed exactly where the vibration was coming from all I need to do now is get that fixed .. 2010 tacoma access cab

I had such terrific service from Tom. I was very lucky to be paired with him today. He made sure to keep me up-to-date on everything that happened with my vehicle, and was very informative and helpful. I will definitely be going back.

My sales rep was no-pressure. A great listener and exceptionally knowledgeable. The gentleman who handled the extended warranty and financing was also exceptionally competent and highly trained. I was floored by how pleasant the process was.

Quick and complete car care. Very clean and comfortable waiting spot...

Steve the gentleman that checked me in was a very professional and also Matt the mechanic that worked on my car was very polite and informative

I had an amazing experience. Everyone was so helpful and they got me in a car the same day. Blake was awesome and answered all my questions. Love it!

The lady who checked me in looked up my vehicle info and found a recall which they offered to take care of while I was getting my 35K mile vehicle maintenance. Everyone was very nice, and the place is so clean!

Wish there was 1/2 star or less. Every time I go there is a 3 hour wait time, I have an appointment for an oil change and sticker just to get me by so I could shop for a new car. Why was it so hard? I got the message never to go back there. You couldn't pay me to go back. The turn over is bad never the same people. Stay away!

Great service and my service advisor Michael Marino was super helpful.

We bought a jeep from ira pre owned this past week. The vehicle was in mint condition our salesman clint helped us negotiate the right rate and was very helpful and professional and had excellent communication with us during the whole process. also the manager jason helped us out by ordering and buying us summer matts for it that the previous owner didn't leave with the jeep . we picked it up fully cleaned and a full tank of gas to boot .would highly recommend dealing with Clint and jason they were very nice people.

Abdou Ouhaj was very professional, courteous and very knowledgeable about the cars in the showroom. I have purchased 3 cars from IRA and will continue my business with them. I highly recommend Abdou Ouhaj he made my car experience an amazing one. Again thank you for everything, I love my car so much!

There was a miscommunication over the weekend and my car was not ready this morning but Michael Walsh took great care of me and finished my car in time so I can get to work. He diffused the situation with efficiency and professionalism. I am grateful for his service.

Easy and smooth experience. Everything delivered as promised

The service department was professional and courteous. I especially enjoyed the conversation and information presented to me by Denise Breen.

Service department dealt with Matt Cena drop the truck around 9 o clock for an oil change and a recall he was very informative very professional epic to work with thanks Matt.

I have been going to Ira Toyota for quite a few years now. I have always been giving a fair deal. I highly recommend my sales person Blake Rickerson, He guided me through the whole process from the start up until I left the lot with my new lease.

Great service very helpful . They go the extra mile.

This was the easiest car purchase I've ever made. I went in on 1/18/14 to purchase a new Tacoma. Alex Jimenez, our salesperson, was honest and transparent from the moment we met and helped us choose the perfect truck. The price was fair and he was even able to find the exact truck we wanted.

When it came for final paperwork Brandon Banich helped us at every step of the way. He took the time to explain every sheet of paper we signed.

These guys even helped us avoid an oncoming snow storm by having the truck ready one day early.

I will definitely recommend this store to family and friends.

Horrible company, professional liars and manipulators. What happened to honesty and integrity? They sold me a brand new car without floor mats, who sells a brand new car with no floor mats? Both my friends and family members purchased cars there and received floor mats at no request "NO REQUEST", keep that in mind. Meanwhile I got a brand new car with no floor mats. Ernst told me to come back next week for a set, but when I went back they said I needed to pay for them because it wasn't in contract. They knew I was young and it was my first time buying a car (big mistake letting them know that). Anyways beware, make sure everything is in writing.

My experience here was amazing! I started my car search by going to another Toyota dealership in this area but felt like I was more of an annoyance than a customer. I dreaded the process of purchasing a new car like everyone else walking in the building until I started talking with a very nice salesman.

Carl helped me make the right decision for my family. He was very knowledgeable, answering all my questions before I even had to ask. Ira Toyota of Danvers will be my only stop next time around! Thank you!!

Great customer service they don t keep you there all day trying to sell you a car when you go in make sure you ask for Sadik in sales and Brandon in financing Will definitely save you some money

Matt B. is a great Service Dept. Associate. He takes the time to explain repairs in detail and is trustworthy. I always feel taken care of at Ira Toyota Service.

Matt was great; very courteous and professional.
They diagnosed the problem with my 4Runner and informed me that they did not have the part in stock.
Set me up with a rental for the night, received the part in the morning and got it up and finished just after noon.
Very pleased.

Jafell Maldonado is the best assistant service manager in the Toyota-Danvers. I look forward to coming back to service my car with Jafell!!

Had an amazing experience leasing my Highlander. Vadim and Jesus were amazing to work with and I recommend anyone interested in a Toyota to go to Ira Toyota in Danvers. We will certainly be going back once my lease is up!

We continue having our vehicles serviced at Toyota because of the stellar curtesy we receive from Jim Richie. We trust him to make sure our vehicles get the services we need. As long as Toyota keeps service men like him we will continue to service our vehicles and continue to buy Toyota automobiles!!

Great customer service; had a great buying experience. Akeem Robertson was very attentive and helped me every step of the way. He did NOT force me into buying a car I didn t want; very kind, patient and informative. Will definitely return when the time comes to trade my car and hope i can do business with him again. I d recommend anyone to go to Ira Toyota of Danvers :) P.S this was my first car and I had zero issues.

Brendan Block, service technician was outstanding. Waiting area is very nice. Was able to speak with a real person when Brendan was not available. Everything that needed to be taken care of was completed timely and professionally.

TRIED TO GET AN APPOINTMENT FOR ALL THE RECALLS ON A 2010 COROLLA. WHERE THEY ARE FREE RECALLS THE DEALER CAN NOT SEEM TO MAKE TIME!

Very pleased with the quality of service this time, as always. Thank you

I had a wonderful experience on Monday at Ira while leasing a 2017 Rav 4. The entire transaction from start to finish was absolutely flawless. I emailed with Mike Walker prior to my arrival to inform him of what I was looking for and when I went in to test drive I worked with Aiman Varoqua who was fantastic. He took care of every detail start to finish and made sure I was happy with my purchase. When I returned to pick up my vehicle, Aiman took the time to walk me through every control inside the vehicle and ensure that I was setup and ready to go! I highly recommend Ira Toyota. They also have a phenomenal service package with every purchase.

Had a wonderful experience toady, my work was done on time and the service charge was not beyond my expectation.

Very good people, kind and nice service...always like Ira, excellent service

This was my first time purchasing a car by myself and it was the best experience! Mathew was extremely attentive and willing to work with me to find the best price. I also appreciated their manager coming out to directly thank me for shopping with them. I've only had my Rav4 for a few days and I am in love with it!

I walked into IRA Toyota s service center after finding service light come on in my car. I wasn t sure if I needed an appointment but was quickly approached by Scott who helped me efficiently and with great service and great positive attitude. Right away I knew that he was aware about not only what he was talking about but also knew that the customer service would be excellent. Going to get service done on your car is never an easy process to sit through but IRA was so effiecent and nice which made the process painless and easy. Thank you IRA TOYOTA Danvers !!!:)

I found Jeremy outgoing, friendly and new exactly what needed to be done on my car. I was happy that it didn t take as long as I expected for my car to be done and when my car was finished, he walked me out to my car. He was polite and friendly

IRA Toyota service has always done a great job for me. Very friendly and accommodating. I do most of my own service, and I appreciate their work when I need it.

Today I brought over a Subaru tire for repair because the Subaru side of IRA was too busy to do it. IRA Toyota came through.

Thank you!

It's very hard for me to rate my service. Bill my service manager was wonderful and I have no complaints with him. The problem I have is that I was told that my radio was blown when in fact it was the speakers. The radio was never the problem.

Richie Morgan sold us a great car at a great price. Never thought buying a car would be that easy.
Ask for Richie He's the best really wants you to come back. Treats you well no pressure

The service representative helped make my visit a success. It could have been a disaster but we worked out the problem with the RMV online and that certainly made my day.

I ve been coming here since 2016 and absolutely would NEVER bring my car anywhere else. The waiting area is always clean with plenty of seating. They offer a complimentary drink(water/coffee) while you wait for your car to be serviced. All staff members are friendly and they keep you up to date on your car.

it took forever for them to find the truck i wanted. I kept getting the run around. yes we found it, then he would say my boss is on vacation and has not looked for the truck. one excuse after the other. I was really close to buying another vehicle.
never had any run around on my other leases. I guess he really was a new sales person. In the end i finally got the truck i wanted and its great.

Great service but you should just cross the street and get a wrx

Wonderful experience. Professional service and great amenities. Looking forward to returning for future service.

I went in for a new inspection sticker and standard 20k maintenance. Everything was fine and checked out according to papers and the friendly staff, but when I went back to the car, I noticed the tire pressure was off for the right rear tire. I told the staff member who had assisted me, and he went to go check the car. When he returned, he told me there was a nail in the front right tire, and I'd need a new tire because of where the nail penetrated. I asked where the car was, and if I could go to it, but he told me it was already in the shop. I paid the $200 for one tire. Two-stars because this should've been identified during the inspection and maintenance, and not afterwards - which raises questions. I'm disappointed and find the process should've been more thorough; thus, lacking in integrity & trust.

The Sales Agent was very nice. He explained everything to me and told me how long it would take.

Friendly, efficient. It's obvious that Ira Toyota puts the customer experience above all of its other priorities

Great service Had a 9:00 am appointment for 25000 mile service. Took my car right away and the service was done correctly and didn't have to wate long. Waiting room is big has nice tvs and refreshments as well as computers to use and free wifi. Makes waiting for the service to be done much more pleasant

Truly Great Service!!!!!

Hats offf to all employees at Ira Toyota in Danvers for the pampering I received over a 10000 mile check up. Matt arranged for transportation to Blue Karma for dinner. AMAZING. Can't wait to go back
They could operate a boot camp for the service industry.
SAM LAGRASSA. BOSTON

Set up appointment prior. Service was very slow. I need to bring a book next time.

I have bought my last 4 personal vehicles and ALL of our company trucks at Ira. Our last experience with Dave Galopim was great! Steve Pease was also great and they both made it a smooth process.

The sales experience was, but the call center needs to be improved. The wait time for an attendant to pickup the phone exceeded two minutes and then I was transferred to the incorrect dealership twice on two separate occasions.

I had a great experience this past weekend at Ira Toyota. Aiman was my salesman and he took great care of me, along with the rest of the staff. Everyone was friendly, approachable and made the whole process run smoothly. I love my new Rav 4 and will definitely return for future cars.

Warm service attitude, clean and tidy, also help to clean the car after changing the oil

If you know what you want and what you're willing to pay this is a great dealership. I was in the market for a new 4Runner. I knew the package I wanted and what options I wanted. I call every dealership within 200 miles. IRA Danvers beat the best price by $200.
Some dealerships called days after and didn't believe what I paid.
The sales team was straight forward, I told them what I could pay and if they could get to that number I would write a check.

Everyone was friendly, helpful and we didn t feel pressured to buy at any time.

took half day off, get my down paid ready. spend two hour on traffic.with my wife look for her dream car rav4. after sit down the sells man look down on us. his voice tell me I DONT HAVE the money to finance a car. or Maybe he wants go home early. anyway i dont recommend deal a car at Iran toyota.