I took my Lexus to Ira Lexus of Manchester as the services here are great and reasonable priced. I came again to Laurie and she took care of my needs. A loaner car and called my extended warranty for me to confirm everything before I leave the building. I am happy to take my Lexus here for services.
Amazing! Ira Lexus of Manchester is the place to go. The service center (especially Henry Mon ) is helpful, friendly, and has amazing customer service. They never make you feel pressured with services and offer you information to make an informed decision on services for your car. I recently had the Platinum detailing/cleaning, and my car looks and feels amazing! It was a great experience. I always enjoy getting my car serviced there. Highly recommend!!
Have had my cars serviced at this dealership for over 10 years and have found the personnel very friendly and helpful. Laurie Beauchemin, who has been my service advisor almost exclusively during this time, is extremely knowledgeable and has always answered my concerns. I would recommend this dealership to any and all Lexus owners.
Exceptional customer service!!! The services that needed to be done were well explained and done well. And it was done in a timely manner. The staff were very professional and friendly. I would absolutely recommend to my friends and family and all Lexus owners to come here for there services.
Smooth booking online for services. Drove right in. And off with a loaner. Easiest and the fastest transaction with Henry (Service Advisor). The BEST! Thank you again Ira Lexus of Manchester!
Salesman Jordan Towers was a pleasure to work with! No hassle, no pushy propaganda, just straight forward! I enjoyed the whole process! He even helped us find a better insurance rate! Financial manager Sovy Sun did her job to perfection and even managed to get me a lower rate after I already agreed to the purchase! Best car buying experience I ve had! I will be sending anyone I know who is looking to them definitely!
Incredibly disappointed with service department experience. Brought in my 2020 leased RX350 L for an oil change and state inspection. Lexus failed my car stating tires were too worn, despite the vehicle only having 22k miles on it. When asked how long their tires should last was told 30-35k. Lexus quoted me $1695 for new tires. I pushed back and they then said one of my tires had a small puncture causing air to leak. I had to inform them I purchased tire protection with the finance office at time of lease vs them proactively looking for this information. They did replace a single tire free of charge after my probing but I have ultimately decided to get a second opinion in order to pass inspection. Very off-putting that a vehicle just over a year old fails an inspection for tires the dealership is stating should last far longer. Felt I got the run around and will be servicing my vehicle elsewhere.
My husband and I stopped by to look at cars, not intending to buy because we weren't sure what we wanted yet. There wasn't a lot to choose from, mostly SUVs. Josh came out and was very helpful. We ended up taking an older Lexus out for a ride and we both loved it. We currently have a 2005 Lexus that we've had for 14 years so we know Lexus is a good car. While buying a car always takes a long time, the process was pleasant and painless thanks to Josh and his manager.
PHENOMENAL Customer Service and Excellent Communication.
Laurie and Kevin did an amazing job of providing the true Lexus experience. Their service department did an outstanding job of fixing my car and making it ride like new. If you ever need your car cleaned and detailed, ask for Mark, he completely blew me away with how meticulously he restored the badly damaged paint on my car. I would've sworn it was a repainted vehicle when he was done. I simply cannot give him enough praise. I will most certainly be returning if anything else comes up.
Outstanding customer service. They were willing to stay well after closing hours to make sure we drove off the same day in our RX350. Stayed positive the whole time. Were reasonable negotiators. Extra features were offered but no pressure. Were proactive in showing us car features. Washed, vacuumed the car once more before we drove off. Had to come back for inspection the next day because techs already left for the night - not a biggie. Overall we left very pleased with our experience. I ve been to many dealerships. These guys beat them all.
Special thanks to Fred, Sovy, Walter and Nick.
