ION Laboratories Review

The combination of being unknowledgeable about their products, being unhelpful on providing details and their continued push to order without providing any useful information makes them a company to avoid in my book. There are much better suppliers with much more informed and helpful customer service.

Excellent manufacturer of health and beauty products.

Absolutely horrific customer service. I called the sales department to see if they could match our ingredients for one of our dietary supplements. Instead of asking the proper questions to help me out just continuously tried to correct me on the phone. I will never do business with people who present themselves like that especially when im calling to potentially place a 10k bottle order. They dont even deserve a star honestly. The chick in the sales office needs to get more training and maybe the company would see more sales come through. Completely unprofessional!

Been working with Ion Labs for several years with private label stock products. Preparing to expand to their custom products which require a bit more MOQs. Their operation is state of the art and very impressive. The tour is something that will help you in your decision making process for a manufacturer.

I really enjoyed my experience working with Ion Labs. Their customer service helped me every step of the way figuring out my account direction. Working with their R&D team was amazing! I operate a large supplement brand and their capabilities meet my supply/demand quotas.A+ operation!

Ion Labs was referred to me by a family member. They are a fantastic company to work with and their health and beauty products are A+ quality. I really enjoyed speaking with their marketing guy, Max Timko, who was very informative and professional.

I called Ion Labs to get information and pricing about some of their products and spoke with one of their very kind and knowledable marketing and sales rep, Max Timko. He was very thorough in explaining the process and production timelines. I m very excited with opportunity of working with Max at Ion Labs.

Called in to speak with customer service and had a great experience speaking with their marketing director. I am putting together an order at the moment and all of the team members have been very helpful.

Let me just say wow, this company is amazing from start to finish. They were very courteous & professional. They are quick to reply. y wow , this

Stay away! There are plenty of other local companies that will take your business without the drama.

I made several attempts to start a relationship with Ion Labs and it's been nothing, but a struggle. I had planned for hundreds of thousands of dollars in business, yet, they can't seem to work that out. I couldn't even get quotes unless I placed on order. Who does that?

Ion Labs is by far the worst company I have ever dealt with as a business owner. It's been nothing but a struggle from the very beginning. Please, do not waste your time with these guys. They were given plenty of chances to come around and they can't do that.

I had some serious concerns and one of the managers on a Thursday, asked me to call him the following Friday, which was 8 days away. Let that sink in. That's how important I was to Ion Labs. They couldn't give me 5 minutes for 8 days and even then, we didn't connect.

I'm still waiting for the owner of Ion Labs to call me or to schedule a visit, because I would love to see at least 3 of their people face-to-face to look at them in their eye and let them know how disgusted I am with them, and then ask the owner why they still work there, when they are tearing down the company one customer at a time.

I wouldn't even recommend 1 star, but that's the lowest option. I will share my story on every platform I can until I get an apology.

I applied twice and had all the right credentials and no one wanted to give me a chance, no one even reached back out to me about it. I at lesst would like to know why, and the lady at the front desk always gives me this email to check my status but I never get a response. Otherwise very friendly, always treated me with respect every time (:

From the moment I started to work on the floor after doing SOP's, i knew this place was not for me. If you're conscious about your health and safety during this pandemic, this may not be the job for you unless you're working in the offices where mostly management is located. QC lead was not my cup of tea. She was very impatient with me while i was jotting down my notes so that i could record how the process went so it can be easier for me the next time (which is MY way of learning and speeds the process up of getting the job downpacked). She micromanaged/controlled my every move and talked very loudly while being all up in my face as if that's a safe way of doing things during a pandemic and expected someone to not have an issue with that. She knows her stuff I'll give her that, but her WAY of training may not be fit for everyone. When the QC manager trained me i had no issue, her way of training me was a breeze because she was not only patient with me, she kept it very simple but thorough and was not up my behind MICROmanaging my every move. QC lead yelled at me and went to the supervisor. It's not very wise on the supervisor's part to terminate someone's assignment based off of (ONE) side of the story. But it's okay because eventually i would have left on my own. Not so much of a great experience.

Filled out their form through their website, heard back fast within the hour. Sent me fair pricing with production timelines. Customer service was very good helping choose a private label product. Spoke to other manufacturers and they just were not on the same level.

HR personally is very rude and the are very unprofessional.

If you are a Trokero, a good place to load and with parking to wait for your load at night for the next day! Excellent service in shipping!

My opinion: it's a good place to work! Let it be clear in all jobs the bosses demand that you perform the best you can in the job that is entrusted to you, they will not give you the free money to your pocket, but they are understanding and if you understand that you are going to work the opportunity to win money You will have it available and they value your effort! Most of the people are nice and there is a lot of discipline with cleaning, sanitation of each area and the correct packing and organization achieving quality. You feel useful and with a convenient work schedule for all those with two jobs, schools or something pertinent to solve.!

Contacted their sales people and got connected with Deja Forte. Suuuuuuper careless unprofessional person. Never follow up on emails, doesn t clarify anything. But he or she is good in sending you forms to fill up and 3 words emails that leads you to nothing but more and more confusion. Stay away if you are looking for a reliable and professional customer service and support.

Bad experience with Max Timko. We wanted to order 4 products and develop 1 new one but he just waisted our time. And at the end he just said that he doesn't want to work with startup company even though we had a big capital to invest and met his MOQ! He has bad attitude for new companies and you can feel it while talking to him. Just take your money somewhere else where you'll be treated professionally and with respect.

Amazing customer service. Spoke with Max about our business and how we would like to get started. Their MOQs make sense for their size and capacity, which is very large. They work with some of the largest brands in the world. I am just starting my custom project so it was smart to find out about stock products and custom differences.

I highly recommend using Ion Labs. Their products are SUPREME quality, prices are fair, and they know the industry and are quick to answer any questions and help out. They were very easy to work with, especially Max Timko. He was very knowledgeable and helped me get my order in.