Performance Insulation highly recommends Intermountain Lift Truck. They provide Excellent Customer Service! It doesn't matter if you are talking to the office, sales, or accounting they are very detailed with everything they do. They keep us informed, they arrive on time, they are quick to assit when we have an emergency. They're our "go to" for all of our forklift and skidsteer needs. Thank you Intermountain Lift Truck.
My old Komatsu forklift developed a diesel fuel leak. I called Intermountain Lift Truck and they said they would send someone out to give us an estimate to repair. The dispatcher did not tell me there was a charge for the estimate. The technician came out and spent 15 to 20 minutes. He said he would get back to me with an estimate. I received a repair estimate on what it would cost to repair the leak and whatever else he recommended be replaced/fixed for 11,240.20. He recommended we replace the pump injector which was a majority of the cost, 4,995.64. I decided to look into the issue further and not have the repair completed right away. Intermountain Lift Truck then sent me a bill for 217.66 for their time to give us the estimate. Over an email, I told them I thought that was outrageous and would never use them, but they did not budge on the bill. Upon further investigation and calling other companies, I realized that the pump was leaking through the shut off/start quantity lever. I pulled off the lever and found out the O-ring was just leaking. I found the O-ring that needed to be replaced and it cost me 20 cents and 20 minutes to replace. The forklift is no longer leaking any fuel. I am a business owner and I certainly understand that companies need to be paid for their time. However, I am also in the service industry and I would never charge or let one of my employees charge a customer 217.66 for an estimate to repair something. I do not like writing negative reviews (and have frankly never wrote one), but I felt the need to in this case.
We spent nearly $4000 having them repair our forklift. The service was incredibly slow and repairs were so bad we had to have HOJ come fix some of the things Intermountain had done. The tech was so incompetent even other techs within the company said he was incompetent. I spoke with Craig about getting a refund for some of the issues. He said he would call me back but put me off and never called me back. When I called to see what he had come up with he said they were busy with month end things and he hadn't had a chance to discuss it with whoever else needed to be involved. Call HOJ.
Nick and his team have been business partners of ours for close to 20 years. My strongest review and recommendation is the length of time I have chosen to trust ILT with our equipment. My review is also based on the multiple facets of their company I use and rely on. We run many trucks , fork lifts , extensive hydraulics and rental lifts. I appreciate the speed , quality and integrity of ILT. Nick and his team are responsive. I value the relationship I have Nick and his shop. Our fleet runs safer , and what is that worth ? Highly recommend ILT , Nick and his team. Also , Cliff , our onsite service tech is second to none.. He is the best.
Janice is awesome!
She is the self proclaimed Queen of Rentals, and she always delivers. I have found we get better rates and if we ever have an issue she makes sure it is taken care of.
I would recommend you go to Intermountain for all your lift needs.
I have used Intermountain Lift Trucks for years. They do all our PM's, Emergency Repairs, Diagnostics, Rentals, everything and anything from our loading docks to our scissor lifts. What separates them from the competition is their vast knowledge and Skillsets. When they arrive for a repair it's fixed right the first time. No need for a callback. If your serious about competitive rates, comprehensive services, great customer service and repairs that are fixed right the first time. Call intermountain lift trucks. I guarantee you will be as happy with them as I am. Brett K.
Been using Intermountain Lift Truck for a couple years at this point. They have been a great company to work with. I have utilized some of the competition in the past and I'm most happy with Intermountain. They have earned the status of a preferred provider for our organization. They have provided a high level of service at a reasonable price.
I got a quote to install a roll up door that I already owned on my moving truck $450-550. The first red flag should have been when they initially told me a tech could come to me to do the installation then last minute changed it to their center.
After that, the service manager was shocked it was a roll up instead of a swing out door. It was a trim to fit door and on the 2nd day of the installation I got a call saying that the hardware was taking longer to drill than expected. Thats understandable, however I later got a call that the door didn't fit and that they would have to sand the door. In actuality it appears they started sanding and decided to use a saw instead.. and because they didn't measure before beginning work, now I have an extra set if holes on every panel. I told them it was a trim to fit door, and thats why the hardware was only on one side of the door.
After all is said and done it cost 1500, 3x's the original bid. The thing I'm most disappointed is that I expected them to be experts in this type of work, but their lack of attention to detail and the way they over promised and under delivered is frustrating and I won't use them again or recommend them to anyone.
We do highly recommend Intermountain Forklift to do all your equipment repairs. Everyone there, from the gals in the office to the Technicians are all GREAT to work with, always keeping you informed and there when you need them. We trust them with all are equipment Thanks !!
