Lee Hugoe

Review of Intermountain Lift Truck

My old Komatsu forklift developed a diesel fuel le...

My old Komatsu forklift developed a diesel fuel leak. I called Intermountain Lift Truck and they said they would send someone out to give us an estimate to repair. The dispatcher did not tell me there was a charge for the estimate. The technician came out and spent 15 to 20 minutes. He said he would get back to me with an estimate. I received a repair estimate on what it would cost to repair the leak and whatever else he recommended be replaced/fixed for 11,240.20. He recommended we replace the pump injector which was a majority of the cost, 4,995.64. I decided to look into the issue further and not have the repair completed right away. Intermountain Lift Truck then sent me a bill for 217.66 for their time to give us the estimate. Over an email, I told them I thought that was outrageous and would never use them, but they did not budge on the bill. Upon further investigation and calling other companies, I realized that the pump was leaking through the shut off/start quantity lever. I pulled off the lever and found out the O-ring was just leaking. I found the O-ring that needed to be replaced and it cost me 20 cents and 20 minutes to replace. The forklift is no longer leaking any fuel. I am a business owner and I certainly understand that companies need to be paid for their time. However, I am also in the service industry and I would never charge or let one of my employees charge a customer 217.66 for an estimate to repair something. I do not like writing negative reviews (and have frankly never wrote one), but I felt the need to in this case.