About Intelligent Contacts
Intelligent Contacts is a leading provider of contact center software that offers unified communications through inbound intelligent call routing and automated outbound calling using compliant predictive dialer. The company has been in the industry for years, providing top-notch solutions to businesses of all sizes.
One of the key features that set Intelligent Contacts apart from its competitors is its inbound intelligent call routing system. This system ensures that incoming calls are directed to the right agent, based on their skills and availability. This means that customers get connected to the right person who can help them with their queries or concerns quickly and efficiently.
In addition to this, Intelligent Contacts also offers an automated outbound calling feature using a compliant predictive dialer. This feature allows businesses to reach out to their customers proactively without violating any regulations or laws. The predictive dialer ensures that agents are only connected with live contacts, which saves time and increases productivity.
Intelligent Contacts' software is designed with ease-of-use in mind, making it simple for businesses to manage their contact center operations effectively. The platform provides real-time reporting and analytics, allowing managers to monitor performance metrics such as call volume, wait times, and agent productivity.
The company's commitment to compliance is evident in its adherence to various regulations such as TCPA (Telephone Consumer Protection Act), HIPAA (Health Insurance Portability and Accountability Act), PCI DSS (Payment Card Industry Data Security Standard), among others. This ensures that businesses using Intelligent Contacts' software remain compliant while delivering exceptional customer service.
Intelligent Contacts' customer support team is available 24/7/365 via phone or email for any technical assistance or inquiries about the product. They also offer training sessions for new users so they can get up-to-speed quickly on how best to use the platform.
Overall, Intelligent Contacts provides an excellent solution for businesses looking for a reliable contact center software provider with advanced features like inbound intelligent call routing and automated outbound calling using compliant predictive dialer technology. With its commitment towards compliance coupled with exceptional customer support services makes it stand out from other providers in this space making it an ideal choice for companies looking forward towards growth by improving customer experience while maintaining regulatory compliance standards at all times!