Insure Your Motor Reviews

Terrible company. Don't give them your money. Poor customer service and rip off policies.

SCAM
They take your money and that's it! DO NOT USE THEM !!!!!!!! READ THEIR T&C first to find out how they will rob you!!!!!!!
SCAM SCAM SCAM

The bighest scam in the work, avoit with all cost, they blame me i was in a accident but truly i wasnt and they close my policy and take my money for 1extra mounth! stay away from this ppl!

Changed my car asked to update but quoted 400 more a year on insurance. When I got a cheaper quote and tried to cancel they charged me 400 quid. They are absolute bell ends. AVOID

The staff was very helpful, explained everything to me that I didn't understand very straight forward and understanding, the quote it's self didn't take too long to complete and was able to drive on the day very happy with this insurance company.

Lucy was great and guided me throughout the process helping me come to an informed decision.
Great customer service!

Ryan Cole was super - efficient, quick, kept me informed and was really knowledgable. Thanks so much Ryan.

The customer service was fantastic, the guy was really helpful, prompt, informative and understood my needs.

Great company, will use again!

after one hour wait on phone i got result its very unhelpful and uneducated staff dot call dont waste you time very poor compnay not responsive

What a load of BS. I sourced this insurance company online for my daughter and got a message back saying I needed to call them when the transaction didn't go through online. Between being on hold, automated messages and an adviser who More

It was an easy purchase with friendly staff I would recommend

Disgraceful company!
They put an accident fault on my no claims certificate which was dealt with privately with out them having to pay out anything so it was no concern of there's anymore but low and behold they only went and added it to my certificate which has affected my insurance! Yet I have no live claim against me and they have checked that, xs direct have confirmed that to them and still they refused to help! The customer service is awful! They don't want to help you when you are having a problem but when you call up to take a policy out they seem to care then, I will post my review on every forum till you rectify your mistake!

hi i have paid for 1 year insurance and unfortunately got into an accident on the 5th month but have been scammed of my 2300 upfront payment plus my insurance has been voided because it did not suit them.... new age criminals this company......

Not happy at all, it s been 3 days since I ve made my car inshoranc and still doesn t appear on the database, and I have ben stop twice from police for this reason

Zoe Davis was amazing she helped me deal with my insurance. great customer.

Very friendly staff , professional, highly recommend

NIGHTMARE !!!!! !!!!!!!!!!!!!!!!!!!!! Don't recommend to anybody !!!! Go to hell thieves !!!!!!!!!!!

Never purchase Insurance from this company. I done my car insurance with them (Monthly Payment)

I still have 6 months to finish my insurance, due to covid-19 Im financially struggling. So I called them to cancel my car insurance.



They blaming XS Direct for the charge!
I know XSD well. I was insured with them previously and able to cancel my policy without paying any charge.

When I purchased the policy over the phone, I double confirmed about cancellation and they said they wont charge anything extra if there s no pending claim in the policy.



Never use them.

The man I spoke to on the phone spent a lot of time and care making sure I got the best deal possible I have never had a insurance company/Brooker be so professional.i have already recommended this company to friends and family

Very disappointing company, charges a lot of money and when they need you, they won t be there for you. Had an accident that wasn t my fault, had to pay extra because the team didn t do their jobs and updated my details as said in phone More

Brilliant custom from Ezra, got me insurance within 2 hours, would definitely recommend this insurance company,
Thank you.

Absolutely disgraceful. Have not paid out on my key theft even though they agreed they would. Dont touch this company however much cheaper they might appear to be as you are not actually insured, they will not pay out is my experience.

Never have I ever dealt with a Company as bad as INSURE YOUR MOTOR! To any one who is reading, please take these reviews seriously as I did not! I spoke to a guy called Liam who assured me that he would call me back after 20 minutes once More

Upto the mark. Very quick in responding and solving the queries . Excellent service provided. Keep up the good work .

Its really unprofessional company and unhelpful I call many times customer service they leave me more then 18 Min waiting and no one answer phone all departments I want change my policy for anther car until now I couldn't I'm never ever insure my car with them again....

The worst company have ever had.They cancelled my insurance because after i convert my licence they put me on hold 50 minutes then no answer back just a email sayng they don't accept Eu licence.But the money they took it in 2 years from me.Disgusting

!!!NOT USE IT PEOPLES!!!
They are not understand how to insure a cars, very very not recomended company, just waste your time and money, horrible.
They just cancelled my insurance (no reason), so I paid 470pounds to them for 33days cover.
KEEP AWAY? NOT USE THIS COMPANY!!!!!!!! WORST INSURER IN UK!!!!!

Ummar and Khalid were excellent on the call.

Ummar took his time to understand what my issue was and gave the best alternative approaches. He asked me to give him some time and as promised, within said time called me back and sorted out my motor insurance.

Khalid Ashraf, on the other hand, too was extremely polite and professional. I had called in to verify if any documentation was required. He promptly did all the checks and gave me my response. He also coordinated with the backend systems/ billing teams to send me my confirmation of payment.

Thank you for your time and assistance, gentlemen. Much appreciated.

July 2017 as a new driver i chose to insure my car with insure my motor policy which is no an insurance THEY ARE BROKERS and I didn t know it back then as I was looking for an insurance online and that came up with a lower price compare to other insurance.

In August 2017 I was involved in a small accident whether someone was illegally parked on a double yellow line 5-8 meters before the traffic lights. I was driving on my lane normally with 10-15 miles an hour and the lady of the other car started driving off and as a result her car hit my back wheel but THERE WAS NOT ANY DAMAGE to my car or to her car either. We decided not to call the police or claim.

Weeks later they call me from my insurance telling me that I was involved in an accident and the third party is claiming against me.The went through an investigation with pictures from both vehicles and they couldn t find anything.

Since then they are trying to contact me in any single way in order to threat me with cancellation of my policy because I am not responding on time and I am not even any longer with them which is not making any sense to me....
They are so rude over the phone telling me that I am lying to them regarding to where I am and the third party wants to take the case to the court and if I would like to attend at court. That s being going on for 15 months so far I am so fed up.
They keep saying that the third party is claiming for money and they refuse to pay, which is fair as it was not my fault but, what do they want me to do?

THEY ARE TARGETING NEW DRIVERS IN ORDER TO SCARE THEM OFF BY MAKING UP THINGS SO THEY CAN ASK FOR EXTRA MONEY
THEY ARE CROOKS ....

STAY AWAY FROM THEM

Note: The name of the policy is XS DIRECT and not Insure your motor.

Great, professional and friendly help. Would definitely recommend and will use again. Thanks.

Avoid the disaster from afar, at all times in the event of an accident they are reluctant to give money looking for how to attach I was a customer 3 years as I had an accident they were looking for an excuse not to pay and to

Unfortunately I m not good with name but the girl who assisted me was helpful. It was all done in no time 5* to her :)

Complete waste of time.
Went through a comparison website & Insure your Motor looked best value so proceeded.

Filled in all my details including bank details then when it came to payment got a reference email saying to complete my purchase I had to ring a number & no cover had yet been issued on my car.
Got put through to a less than helpful call handler who went through all my details again (the ones I d already filled in on the comparison website) then said it was with the underwriters. I was put on hold twice, was on the phone for 25 minutes then he said I need to confirm the information on your named driver, the underwriters will take 5-7 minutes then we will look at getting you the best price.
Best price? I was already quoted so why would you need to get me another quote!? Got out on hold again, then I gave up. I ve bought insurance before and it has never been this complicated.
No thanks

They didn't respect the price was given by moneysupermarket, even when personal info was exactly the same, no changes at all.
Also, it seems they are constanty checking the market to see prices from other insurers and then adjusting them accordingly, that's not right. Quote should be based on history and personal info and not in what the market suggests.

Found via go compare, quote given online different to what I actually paid. On the whole decent customer service waited ages for a call back.

As a new driver I was struggling to get insurance for the car I bought, the advisor talked me through all the options so I could make an informed decision. Very pricey but cant complain due to my circumstances. Was advised that when I have the extra cash I can call up and make an overpayment bringing the monthly payment down. So far so good!

Was extremely happy with service provided, very helpful with all aspects of
information provided and completion of obtaining my car insurance.

This is without a doubt the worst insurance company I have had the displeasure of dealing with in 20+ years driving.

1. Impossible to get hold of. Tried multiple times to call in and gave up after half an hour on hold
2. Failure to disclose materially important facts. For example, apparently in the event of a third party claim, you are expected to pay the excess for their repairs! This is not legally enforceable, but they try to make you believe it is.
3. Failure to accept no claims bonus, stating the previous NCB earned under previous policy was issued too long before taking out the policy with IYM. This "too long" was actually less than 3 months.
Confirmed their statement is legally wrong, complaint to ombudsmen already sent off.
4. Renewal increased by over 25%, with no explanation or reason

AVOID THIS UTTER FISTULA OF A COMPANY LIKE THE PLAGUE

Why does nobody call back when they say they would. Twice I am ignored. Terrible customer service.

Great experience, fantastic customer service. Would highly reccomend!

Michelle Collins From Customer service Was honestly amazing today. I was left frustrated for weeks trying to contact this company and the automated answer machine hanging up on me or directing me to go to web page but that is no help. I had my insurance cancelled after I had been unable to get through and get help. But finally I got through and I believe Michelle Collins Went above and beyond to help and resolve the situation and I have my insurance runing again as I'm still working yo get nhs stuff to work you have saved a life or few so thank you for helping me get back on the road. You are and deserve an employee of the month. Would like the company to acknowledge that they have taken note of this and appreciate good stuff. Thank you

DO NOT USE THIS COMPANY IT'S SCAM AND A SCUM
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY


b) Uploaded all documents as requested

d) same day 11th December, after collecting my hard earned money, they cancelled my insurance via an emailed letter.
e) TOTAL PERIOD INSURED = 4Weeks



STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY

Hannah from Insure Your Motor was very helpful and reassured I would get insured on my vehicle ASAP as I had left it to the last minute! Quick to get through to and it took no longer than 30 minutes if not less! Good job Hannah :)

this is the worst company ever I insist please do not join them

Without a doubt the worst insurance company I've ever dealt with. Nearly lost 10 years no claims with these because of their incompetence. Please take my advise and never use this company.

Wert kind and very helpful staff thanks for help to insure my first car thanks

Most doggy company ever. Just put some taxes for nothing. And when you try to cancel insurance, they are want more taxes
... This is absolutely stupid... Please dont use this company.

The phone Agent Incredibly helpful. I can not thank him enough

Terrible customer service. Unethical and unpleasant company to deal with

Great customer services.
Returned my call as promised and matched my quote, with better conditions.
Would recommend

Do not go near this company honestly the biggest mistake I ever done horrible customer service and absolute scammers they added extra payment on my policy out of the blue honestly wish I saw the reviews before I went with them I advice u don't even think about this one move on and search for other companies

Over all, excellent! Although l have had issues with the Mulsanne taking over 5 days to give me a quote on change of vehicle when it should have only been 24 hours, it was the fault of Mulsanne, the insurer and not these guys. I've always had excellent customer service and I must say that Oliver continues to provide excellent and reliable service! This company was the only one that would insure me given my circumstances and despite the extortionate premium from Mulsanne, I'd be happy to use them again!

WORST CUSTOMER SERVICE IN THE INDUSTRY, UN- HELPFULL STAFF CALLED OVER 20 TIMES AND NO HELP, ALSO HAVE HIDDEN CHARGES
PLEASE FULLY READ ALL CONDITIONS AS THEY HAVE VERY VERY SMALL PRINT

USELESS BROKER AVOID AT ALL COST

SAME GROUP AS HYPER PERFORMANCE

Great people,working like us, customers be happy with our decision's!
Great company and great offers ...

The person who took the details was very helpful. It did take a long time on the phone to complete the information, but this was more our fault than yours.

Joshua Evans really helped me out, he was one of the insurance agents, honest insurance at a good price! Every time I have rung up the insurance company up the customer service has been brilliantly, definitely recommend!

Appalling service very rude staff very quick to take money but take the piss with claims

Complete waste of too much money. Completely LIED about my access and wouldn't even look into the fraudulent claim made against me.

Disgusting customer service.

DO NOT GIVE THESE PEOPLE YOUR MONEY !!!!

save your self money and time and just go with another company. this company is the worst out there, customer service are appalling with wait times over 20 minutes and staff members are rude

I needed a new policy ASAP and a lovely lady call Lucy helped me out she were very professional the hold process took just over an hour i would highly recommend

Absolutly awful experience with this company gave them all the info they needed person on the phone said everything is fine. Cancelled my policy WITHOUT TELLING ME! WHAT A JOKE! DO NOT USE THIS COMPANY!

Helpful, honest and reliable that's all I needed. Thank you for your help.