Inn at Perry Cabin by Belmond Reviews

Very nice place... expensive but one of the most romantic places in Maryland.

Amazing location, premises and service. All the staff were amazing. Would highly recommend to anyone looking for a great weekend away.

Only two complaints: firstly, HD TV should be standard everywhere by now, putting up with SD was unexpected; and secondly, the bed was somewhat lumpy, seemed a bit well worn.

My experience there was EXTRAORDINARY! If I could give it 6 stars, I would. Service is AMAZING! I felt like I was treated like Royalty. The valet staff is very courteous & friendly. The front desk is very welcoming and helpful. Vickie in the restaurant is a true professional. Chance who did the wine judgement was knowledgeable and entertaining. I just can't say enough good things about this place. Brunch was one of the best I've been to. I can't wait to go back! LOVE THIS PLACE!

Beautiful views of the water, delightful gardens and pathways. The Stars restaurant was delicious. The pool was refreshing and soothing.

Gorgeous resort by Belmond properties that is pretty luxurious. The grounds are huge and amazingly manicured. They have great daily included activities such as kayaking, yoga, and paddleboarding. It is very pricey, and we thought the access for wheelchair/strollers to the water front area was not very convenient.

Very cool place to go for a drink by the water. Definitely want to go back for a night or 2.

Very peaceful and beautiful. Loved the food and the spa. A wonderful experience

Absolutely wonderful. Amazing views, amazing staff, great food.

A private, relaxing, luxurious get away. Great for events like receptions, retirement parties and other live events.

For reference, we visited here for a weekend getaway from DC. The property is beautiful, but in our opinion it s not worth the $400/night fee. As a part of the American Express fine hotels program we expected a much nicer hotel. While the staff are incredibly nice and the main rooms are gorgeous, the hotel rooms did not meet expectations. We have stayed in many residence inns while traveling on the road and those rooms are comparable with the exception of nicer bathrooms at Perry cabin. Room service was mediocre and not worth the price. Our room service the first morning was cold (which they offered to rectify but we were fine with it) but then it was cold again the next morning. The pub had excellent food, and by far was the best part of the property. Do not visit the spa (review separately). If looking for dining, 208 Talbot is the best restaurant in town. Ultimately, we would have rather paid this higher price for an alternate location in the DC area.

Everything has been wonderful food room and the staff has been fantastic

We recently visited the Stars restaurant. The quality of food and service was well beyond my expectations! Kelsey was an outstanding server! Very friendly, attentive & knowledgeable.

Amazing room, came with free upgrade. The room.also came with a bottle of wine and breakfast. Great view of the water and wonderful food

Dinner was exceptional! Try the beef tenderloin it's divine. The ambiance is beautiful! Waitress Vickie was super awesome and service was wonderful. A dining experience like never before.

Beautiful resort like setting. On the Miles River on a gorgeous lawn. Wonderful atmosphere.

Great weekend in St Michael's topped off with a Sunday brunch on this bountiful picturesque estate

We stayed for two nights in a room that cost us $540 a night. For that amount I have high expectations. Unfortunately, it was not worth the price. While the room was well decorated and the inn itself was lovely we encountered several problems. The door to our balcony didn t fit the frame and I could literally push a finger through to the outside. The bath tub water pressure was so low that it would have taken an hour to fill the tub. I gave up on that a 1/4 if the way though. Half of the tv channels didn t work. And my masseuse at the spa was one of the worst I ve ever had. Would randomly massage certain body parts in no particular order and did some things like one arm twice. All of this was told to people at the front desk at both the spa and the hotel. We weren t offered any type of benefit or discount for dealing with these problems. I doubt we will stay there again.

Exellent service, delicious food, awesome location, perfect rooms. Thankfully appreciate your hotel and all staff!!!

The Inn at Perry Cabin is located in an amazing setting.

This is the place to go if you might enjoy having a drink in an Adirondack chair overlooking the water. We made a point of complimenting the Inn's gardener. The gardens are remarkable. There are formal boxwood gardens, working gardens, cutting gardens, and just beautiful roses and flowering bushes by the entrances to the buildings. Most, if not all, of these gardens have benches and tables for the guests to relax and take in the surroundings.

The Inns has complimentary kayaks, bicycles, wi-fi, and morning coffee/tea.

Located less than 2 hours from Washington, DC, it's a great get-away.

Beautiful setting, friendly but slow service, excellent food

we booked a water view suite and paid for it. but our suite did not have a water view. I brought the issue to reception when we checked in. they showed me another suite which was under repair. I believe there was an issue and maintenance was working inside. of course, I did not want it. reception told me that they had no other option. during our stay (we stayed 3 nights) I saw a lot of empty suites with water view. the funniest thing is our suite was one of the only 3-4 suites which have no water view. all others have the view. I am a businessman. if I sell something green, I can not give the customer something red. they will not take it.it was very disappointing to pay that much money and not to have the room we paid for. we also did not have room cleaning 3rd day. we called the house keeping and they said that they were going to do it but they never did. I stayed 100s of hotels in my life and never seen a terrible house keeping like that. even holiday inn crew clean the rooms every day. They have a beautiful property and a terrible management. when I checked out, I brought the issue to the reception again and asked for a refund for price difference I paid for water view. they simply laughed at me . I was not surprised. a management like that was going to treat me like this. good luck to them with their poor guests. they will suffer like us. i am very sorry for them.

I understand you pay a certain amount for a certain level of service, but $6 for an 8 oz bottle of coke would be on the high side from a minibar. It is an insult to your customer when that it what you charge at lunch. Also disappointing to see an interesting lunch menu on the website and then to come in to something more basic and much more expensive.

The Inn at Perry Cabin is truly unique. It is a high-end boutique property with quintessential Eastern Shore Maryland features and culture. I recommend it to anyone.

If Ralph Lauren and Laura Ashley had a Inn this would be it. Best large hotel St Michaels.

The bar for lunch is a great little post if it's not too busy, nice little fire set up. The cocktails could be a little bit better

The place and the space is absolutely Fabulous! Everyone who can should come and experience a vacation or an evening of wine and dining at it's best!

Cool hotel and restaurant complex right on the water.

A venue for special events that require high standards and quality amenities.

Very nice restaurant/hotel right on the beautiful water.

Not sure really how to rate this place. My husband planned our 22 year anniversary get away. It was our first time at this place and we were there the day of our anniversary. Check in time was at 4PM. We arrived a few hours early. Most places usually have the room ready, but somehow at this place, our room was not ready when we arrived and was told we'd get a phone call when it is ready. So we hung out by the water for a long while. By 3pm we went to their Pub as they opened at 3PM and stayed there until well after 4PM. We checked back at the front desk at that time and was told it was still not ready and I confirmed that check in was at 4PM. They couldn't tell us why it wasn't ready, so we waited few more minutes in the waiting area and finally someone came out and indicated that the room is ready, but that they are working on the A/C so it will be hot in the room and will probably not get cool in there until 5pm. So we were asked to either wait some more or they can take us to our room. Mind you we have dinner reservation at 6PM in their restaurant. So we insisted in accessing our room so we can get ready for our dinner date. My husband couldn't wait to get to our room as he had a surprise flowers delivered to the room as well as a dessert wine, that we actually didn't get. Instead they sent a sparkling wine. We left our room at 6:45PM and the room was still at 79 degrees. It wasn't cooling down. After dinner, we went back to our room and it only drop 2 degrees. This was around 8:30PM or probably close to 9PM. I called the front desk letting them know that the room was still hot. I had to propped open the door. It was cooler in the hallway than it is in the room. It was cooler outside than it was in the room. I started crying. My husband took the time to make our anniversary special. When someone finally showed up, I learned that the room fee per night that he got was $720 per night as it was a waterfront view and the room itself was not as big as I thought it would be for that price nor had a Wow effect and the fact the room temp was not cooperating nor were we offered or given a free night stay for the inconvenience. Same guy came and finally offered us a different room all the way at the back side of the property, and offered us a discount for $100 per night less to take it. Room was bigger and bathroom was the size of our original bedroom. Unfortunately, while it is ok room temperature wise, the room temp only went down to 73 degrees for the duration of our stay. It didn't matter that we lowered the temp to 65, it still stayed at 73 degrees. Bed, while big was not the greatest. Pillows look fluffy but actually flat when you laid down and it was uncomfortable. At check out day, we didn't even want to stay longer and left early to go back home. I was very disappointed that my husband spent over $1600 for 2 nights at this place and it wasn't memorable for us. The wait staff, bartender and our housekeeper were really nice and friendly. I even thought that the guy who took us to both rooms was also pleasant. But $100 discount for another room was not what I expected. They should have credited us for one night for the inconvenience and the experience. It's a shame that for the amount of money that they charged, they didn't even offer it. It left a bad taste for me.

The place is perfect in every little detail. The surrounding gardens especially caught my eye - I don't remember anything this beautiful from any recent trips.
It was a perfect place to relax - I managed to nap every day and sleep well through the night (which is usually a huge problem for me). The food was very good. We were amazed with what they managed to do with eggs over easy with a side of potatoes and toast. I think it's not just unique recipes, but also a very high quality of ingredients. The room service was very good too. I would recommend going to the restaurant for the full experience though - it's special in every way, just like the rest of our stay.

Unfortunately we had lots of issues with our stay. The view is beautiful, and the staff was nice. But, 1. coffee maker broken. 2. Bath tub drain would not close completely so tub wouldnt fill up for bath. 3. Shower diverter broken, so only a little water would come out of the shower head...it felt like someone was squirting us down with a spray bottle. Ugh. 4. The toilet flapper not setting properly so it ran allllll night. 5. Posts on bed had fallen off when I brushed against them. The amount of glue on each was obscene. 6. Little things, like crooked curtain rods and very cheap armoire. 7. Upon leaving, the front desk associate asked if I stay went well and my wife pointedly said it was just okay. Instead of inquiring what was wrong the associate I'm glad to hear it and handed us the remainder of our bill. These might sound like little things but when you pay $645 for one night, it does not leave a memorable or great taste in the mouth.

My husband and I stayed there for our honeymoon. We loved it!! We will def go again. The only reason I give 4 stars is because the staff at guest services was unorganized. They put us in for our boat ride, and when we went to go, there was no record gets betterof it. They did fix it, and we were able to go. Next thing, they gave us a free drink coupon and didn't tell us, so the last day, they said that's what it was for. Rooms were very clean, and staff brought us anything we needed. Yes, we will go back again, hope the front desk gets better training.

Very nice facility, unfortunately many events, so you have to look as a private guest, where to stay. For too expensive. Room however wonderful, also the pool. Poolboy unfortunately very rude.

Highly enjoyed our first stay at the Inn! The rooms look like they're out of a Pottery Barn magazine. The service is great and folks are so friendly. Overall the resort is beautiful with gorgeous views! I was very sad to leave...

We spent the majority of our time at the bar by the pool! Samantha and the other waiters gave fantastic, friendly, personable service. The food and drinks were amazing!!! One night we dined at the Pub (the more casual restaurant at the Inn), which was fantastic! Again, the food and service was phenomenal.

I wish that the Inn had a gift shop. I would have loved to buy one of the robes and some other Inn at Perry Cabin goodies. They only have hats and a blanket displayed in a case that are for sale. A full store would have been fantastic. I do love a good gift shop :)

We will be back next year and this will probably end up being annual trip that we take!

You should now advertise the Inn as The Inn at Perry s Kennel - My husband and I booked 4 nights @ $450/night. Walked into reception greeted by 2 huge dogs , the next morning another dog pooping in the beautifully manicured garden outside our window - next day barking dogs & gentleman smoking cigar at outdoor breakfast table , for everyone to enjoy the smell while eating pancakes . Rules of the property should be enforced when charging high rates the cater to dogs first .

The venue was beautiful and general staff very friendly. Managing staff though was not very polite.

Our waiter Gary was amazing! Her took great care to see that we had a perfectly relaxing evening. If its summer I recommend sitting outside by the firepits and enjoying cocktails cheese plate desserts... or a little of everything! Can't wait to go back. If you're not staying there arrive on the water taxi!

The wedding coordinator, Emily went above and beyond! She is the best! Scott always greeted us with a friendly smile and found my garment bag which I needed for the wedding! Alley and Wendy kept the pub open a little longer for us to keep celebrating the newlyweds! Captain Sean was awesome and very accommodating! The staff made this wedding a memory we will forever treasure! We loved the rooms, staff, service, food and sailing! Thanks so much!

Just walked around the grounds because I heard Wedding Crashers (main wedding scene) was filmed there. Lovely.

5 star service from the moment we arrived to the check out. The level of 'attention to detail' and willingness to make our stay as pleasant as possible was outstanding. We were made to feel very welcome on arrival and at every occasion during our two night stay. We'll done and thank you you to all staff at Perry Cabin for making our visit from the UK such a memorable one.

Like many couples this year, my husband and I had to forgo our original honeymoon plans due to COVID and instead opt for a honeymoon closer to home, which was the Inn at Perry Cabin. All I can say is that I am so happy we came because we were both blown away by our wonderful experience! There was always something to do while we were there- tennis lessons, sailing lessons, boat tour, spa, delicious dinners at Stars, and the beautiful pool, we truly had a blast! Throughout our stay, the staff were friendly and helpful, their main priority was always making sure we were having a good time. It was clear that they were going out of their way to make everyone feel special and taken care of. The view from our room was incredible and we enjoyed our nights sitting outside on our terrace watching the sun set over the water. Their COVID safety protocols were also sensible and not overbearing, we felt safe the whole time we were there and all guests were happy to comply with the rules. Overall, we had a 5 star experience and highly recommend it to anyone looking for a relaxing getaway. We hope to be back in the future.

Went for a wedding. Had a blast, grounds were beautiful and staff accommodated for the sudden rain very well.

My wife and I have a 60-pound dog and were able to reserve a pet friendly room. The staff was fantastic and treated our dog like a VIP. We (wife, dog and me) were able to enjoy most of the property with her, except for the dining room and bar.

The Chef / restaurant staff was excellent. They special efforts to accommodate my wife's many allergies. We are looking forward to our next visit.

Remarkeble place. Beautiful surroundimg. Faboules place for wedding.

Spectacular location. Wonderful food. Delightful and very attentive service. Thank you.

Wonderful location, amazing staff. Top notch facility. Will definitely return!

What can I say that hasn't already been stated in these 5 star reviews? Absolutely wonderful last minute get away from Annapolis. Always our go to destination when we need to unwind and decompress. Very relaxing and such class. The breakfast was delicious, especially the biscuits and gravy! Dinner was such a delight and our table was perfect. Kelsey was outstanding! Ryan was very helpful and very accommodating. Enjoyed the bike rides today into St. Michael's. We will return....soon! One question, what kind of mattresses and pillows are used in the Wood Duck suites? I want the same bedding here at home on Kent Island. Thank you!

There are a nice variety of room options. This is a great, peaceful, and beautiful location. The food smells good and the resort is very clean. Customer service is excellent. The view of the work during the day and night is a must see.

Very hospitable staff. Decent drinks and food. Lovely atmosphere.

My husband took me here for a surprise birthday trip in October. It was a nice trip overall but there's quite a few issues with the inn especially for the price. My husband was promised a water upgrade when he booked but what they gave wasn't what he expected or what they represented. A honeymoon couple got upgraded to a large water front floor level room dead in the center of the inn; we were put down the side of the inn with a miniscule balcony & if we looked left we'd see water. He had a hard time making the reservation on the phone with the person he spoke to & that's not usually the case at an upscale hotel,didn't really know how to put it together. We had spa treatments booked & thought they would've delivered our bags to the room while we were there but had to call for delivery. They did have the flowers my husband ordered from a local florist waiting in the room though. I liked my spa services.
The steam room in the women's spa was broken (low temperature, hardly any steam) but they didn't say so until after I was out. I waited 15 minutes for my husband- because the men's worked. Our room had frayed carpet around the fireplace, only half the heated bathroom floor worked,some blinds were cracked & only half of the whole window would work while the other half had to be manually moved slat by slat. We were never advised of the valet fee so we were charged an absurd price per day when we never even moved the car since it was handed over AND it was only parked 50 feet away, we could've walked anyway. The service wasn't what you'd expect for a $400-500 a night stay. While staff is personable they're not at the level of a5 or 6 star hotel & where this is most apparent is the restaurant & house keeping. They never serviced our room the 2nd day even though the sign was on the door. We came back from a day out & had no clean towels, an unmade bed etc. Things are very inconsistent at this inn but people pay these prices FOR consistency & excellent service. The day we left we got a newspaper in a bag on the door, but never had one any other day. It was disappointing that we chose the restaurant to celebrate my 50th birthday but service was completely lacking & I'd like to blame it on a later time reservation but from other reviews i know that's not why. They wouldn't take a reservation for the center table facing the water which was disappointing for a special occasion. Everyone in town told us to eat at an outside restaurant but we wanted the convenience of not leaving. We watched a server bring a bread basket table to table & offer different breads. When he got to our table he said, i have 1 of this & 1 of that. Really? I had to ask for other bread & he said it'll take about 15 minutes. We had to call servers over for water refills & anything we needed. Horrible service & we eat out alot so we know the difference. We did a sunset sailboat tour which was nice. Our cheese plate wasn't waiting for us on the boat & we had to go pick it up. Obviously they forgot & made it on the spot & it wasn't the cheeses we asked for. It's sad that we were willing to pay to be pampered but they let us down. At checkout it was on the bill WITH delivery charges lol. We asked them to remove that & they did. It's a beautiful property on the surface but maybe being taken over by a huge corporation has hurt it & the building is nothing without the service to accompany it & I can't stress that enough. My husband & i always have fun together so we enjoyed our time together, but it's a shame that he spent so much $$ here when we could've gone anywhere & probably had someplace more put together for the same $$.
We had our honeymoon in 2009 on Anguilla at Cap Jaluca & it was wonderful. That was the epitome of 6 star service, our needs being anticipated not asked for. We planned on going there for our 10th anniversary but imagine my surprise to read that they were acquired by Belmond. They will be under renovations & now I don't think I want to go there anyway after experiencing lack luster service & broken accommodations.

Great customer service from start to finish. Valet parking guys were courteous and friendly. Dinner was fabulous!

This was our first stay at the Inn and we thoroughly enjoyed ourselves. The service is fantastic and the property is very well maintained. The views of the water are nice and the atmosphere is relaxing. We d love to come back soon.

We have been coming to the Inn at Perry Cabin for the last five years. The staff, accomodations and the property are always top notch. We had another great visit this year. Thank you all.

Beautiful location, tremendous rooms, average service. It really pains me to rate service as only average. When you pay top dollar you expect top service. We had 2 meals at The Inn. First was breakfast where we waited for our food for 25 minutes. When it arrived it was a food auction as there was no clue among servers as to who got what. They were also out of an item on the menu.
I made dinner reservations a month in advance for outside at their top restaurant. The restaurant called me twice to confirm our reservation a week in advance and a day in advance outside and asked if we would like a heater. I checked the day of the reservation around 5p and was told we were all set. We arrived at 6:25 for our 6:30 reservation. We were told outside was not available. We were celebrating our wedding anniversary so I asked to speak to the manager. He came over apologized but said outside was full and it was 1st come 1st served. I told him we arrived at 6:25 and there are 2 tables outside empty so here we are 1st one, so please seat us. He said table both tables were reserved for a wedding group who was previewing for a possible wedding. Apparently they had stronger reservation than we did $$$. After more discussion he reluctantly told us to hold on he would see what he could do. 5 minutes later he came back and said they were setting up another table for us and we could sit outside. We were seated near a heater. When we asked for it to be turned on we were told it was broken. We had a nice meal though it was another food auction.
On a positive note the INN did give us upon arrival a voucher for 2 free cocktails to celebrate our anniversary. Shawanna (probably misspelled) did a great job tending bar at the Pub.

Too many things were more than disappointing. We were told there was. 4pm checkin. At 4:30, after a 4 hour drive we were advised it was not ready. When we finally got to the room, carpeting in the elevator and hallway were filthy with what looked like popcorn. This remained filthy for a full day. Our room was never made up. There was no one at valet to take our car. The supervisor gave us a $50 resort fee which actually felt like a slap in the face.
Not sure what s going on but this stay was a huge disappointment!

Beautiful setting and relaxing atmosphere, so close to DC nut worlds away

Great hotel. Very nice staff members, great food, and such a beautiful view.

Beautiful, relaxed, quiet setting with exceptional service, views and location. The food has been very good as well.

Lovely inn by the water. Definitely would consider visiting again.

What a delightful stay at Perry Cabin. My best friend and I combined a girls getaway/birthday trip . We stayed to wonderful nights. The room was clean, crisp, nautical, yet, still very cozy.

We ventured off the property via the provided bikes, even though it was cold, we had a blast. Town is a very short ride away. In the evening we used the provided car service.

We only ate brunch at the property, which was nice, simple, yet had all you need for an enjoyable meal.

Hands down the staff were the highlight. They were friendly and so accommodating. They were able to fill my request for a room with a fireplace and a patio space. They also went above and beyond. Surprise cake in my room for my birthday with a personalized card and really everything we asked for including helping to charge our phones because we forgot our charging cables.

The gym was small, yet clean and well equipped. It was nice to start of the chilly morning in the comfort of the gym with a peloton ride.

We will definitely be back. Highly recommend for a couples time as well.

Amazing place too stay. The free BMW car service in and back from town and the wine tasting class with Chance was great! The rooms are all perfect and so is the food. Honestly nothing bad to say. Already been there 3 times this year.

Very nice, well decorated, quite comfortable. Service is outstanding. Right on the water. Lovely grounds.

I had booked 3 adults for the weekend. After the check in process we arrived to our room to find a single king bed. I had never booked a king room and was blamed repeatedly by the staff for booking the room incorrectly though my confirmation email clearly stated 3 adults and no where did it state I had booked a king room. I was told there were no available rooms but they could provide a rollaway free of charge, even though they typically charge for such service ....so generous. Ultimately we left the property and elected to stay elsewhere due to the absolutely horrible service. For a luxury hotel, Belmond should be embarrassed. I was even more infuriated when I looked and found they doubled their normal rate that weekend, likely due to a local race in town making their compensation offer an even bigger joke. Save your money and stay at one of the other resorts in town.

This is a beautiful property, a real gem. The amenities are good, the rooms range in size, accommodating the needs of different parties. The service is personal and warm. Good restaurants on premises. And right next to shopping in St. Michael's.

Fantastic food for mother's day brunch. Awful service. They let the plates stack up and we had to constantly call them over for service.

I was stopping by to make a reservation for an upcoming event. Initially noone was at the restaurant to speak with. After two wait staff said someone would be right over and a few minutes a young woman walked back and the phone started to ring. Instead of talking with me or the other couple waiting to be seated, she answered the phone and held a multi-minute conversation. She hung the phone up and it rang again almost immediately, and she answered it again. I guess their time and money is worth more than mine. So I booked reservations else where.

Customer service is horrible! My wife and I left countless voicemails with concierge and general manager to try to treat a guest to bottles of wine and cheeseboard for a big birthday, no one would return our calls to take our order. It s a shame because I had always thought of this Inn as a high end full service property but I guess it is just another Inn with great views and that is it....

My wife and I just returned from a weekend getaway at TIPC booked through the Amex Fine Hotels & Resorts program. To be candid, we had very high expectations and justifiably so given this is billed as a 5-Star resort and you are paying over $800/night. The "little things" and attention to detail are table stakes at this level. They have work to do.

First, the positives. The property and grounds are beautiful and well maintained. You can't ask for a better location and view of the water, peaceful. Rooms were immaculately clean and comfortable. Shuttle service to/from town. The customer service we received from the employees was outstanding. By employees we mean the housekeeping staff, valet and shuttle drivers, servers, room service staff, etc. Even the summer interns working at the front desk and restaurants were great.

Now, the negatives. They have a management problem, bottom line. It's not that they are rude or incompetent, you just get the sense from the way they interact that they are inconvenienced by having to serve you. Some tangible examples. Upon arrival, the front desk manager was standing behind the interns like a statue waiting to pounce. No "welcome" of any sort from him. You could sense how nervous they were. I asked if a room upgrade was available (it's part of our Amex benefit) and was politely told they were sold out; but they had great water view with balcony. After we asked and while the intern was explaining this, the manager was shaking his head "no".

After getting settled in our room, we went to the Stars restaurant and inquired about having some wine and snacks by the water in the Adirondack chairs. We were sent to the Pub. The Pub bar manager was not the most pleasant person. We asked, again, about snacks and drinks outside. We had to order there and was told they'd "pack everything in plastic for us". Seems to be a rule that you can't have glass, real cutlery or plates on the grounds for safety. Bottom line, our $150 order of 2 drinks and 2 snacks was placed on a plastic tray which we had to take outside on our own (pack n go picnic style). I'm fairly self sufficient; but again 5-star hotel and what we're paying, we shouldn't have had to carry our own food through the front lobby and out to an Adirondack chair. As we strolled by the front desk, Mr Statue didn't offer to help in any way or even open the door. As we stepped outside, it started raining, so we reversed course and came back in. Same result, no offer to help open the door make alternative arrangements. I looked at him and said "paying $800 per night I didn't expect to have to carry my own food". Only then did he offer, which I declined out of frustration. So we ended up in the pub, eating our snacks off of plastic trays with wooden cutlery and drinking our $20 cocktails out of plastic cups. Recommendation-you have a stunning outdoor venue, it's summer, you are full, several guests enjoying it-have a server out there and provide an appropriate level of service. Oh, and I would re-evaluate that "plastic" rule. Devalues the place. Several other guests complained of the same.

After a nice dinner in town, we wanted to enjoy a 1/2 bottle of wine on our balcony. Went to Stars asked for a wine list by the bottle, matter of factly sent to Pub, again. Go to pub, they have no wine list. After 10-15 mins my wife walked back to Stars and demanded the list. Went back the Pub ordered and finally got the wine and glasses (real ones thankfully).

Turndown service was missed on our last night, not a biggie; but, again "little things".

Upon checkout Sunday, the front desk staff were just very robotic, never asked how are stay was, please come back, etc. Again, almost like they were inconvenienced.

TIPC has an opportunity to up their game, especially at management level. Fix the little things. Listen to your line level employees. Not 5 star, at least in our eyes.

Words truly cannot express how exceptional the team at the Inn at Perry Cabin are. As soon as we decided to postpone the big wedding and hold an intimate ceremony and dinner with our siblings and parents - the inn was our place - with its stunning backdrop of the Chesapeake, its STUNNING garden dining area called The Cove , its gorgeous fleet, impeccable service, and truly remarkable facilities - the team jumped into gear and we were able to plan a wedding in 5 weeks seamlessly. The pool was amazing to relax by, the rooms were so clean and had beautiful views, the Pub is so fun for a laid back evening by the fire with such fun bartenders - and the food was absolutely delicious. It is such a beautiful and relaxing environment - we will be back every anniversary to celebrate!

We have absolutely no complaints, if you re looking to have a wedding or event large or small - they can absolutely accommodate whether it s on the bay or land - and it will be ABOVE AND BEYOND expectation! You will feel welcomed, confident everything will go as planned because of the amazing staff, taken care of beyond measure, and leave grateful and relaxed!

Emily, Wedding/Event Coordinator - from the beginning phone calls from my mom getting a general lay of the land, to her seamless transition of me taking over - she was our right hand and our day would not have happened without her. She communicated so well and quickly throughout this process, especially with frequent last minute changes due to COVID. She brought amazing ideas to the table, and worked diligently to make our day happen as efficiently and relaxed as possible. Working with Emily made the planning process so much fun and easy - she took everything she could off of my plate and helped us throughout the day. She was always available, set up all of our mementos at tables, place cards, etc. She was at the dock waiting to send us off and make sure we had food and drinks on the right boats, and greeted us at the dock when we came back. She truly made the day effortless and took care of so many details behind the scenes that my mom and I didn t have to worry about anymore! She is such an amazing person and I feel so lucky to have gotten to work with her throughout the planning process and the day of!

The captains - They organized such a great night out on the water. Their experience made for a perfectly timed evening coordinating 3 separate boats to tie together for the wedding ceremony - they made the night! They were so accommodating with everyone, helpful, and were so much fun to talk to. They felt like they were a part of the wedding all along! They also last minute threw in a zodiac boat so our photographer could take far away pictures of the ceremony! They were truly amazing and so much fun to be on the boats with - highly recommend them all for their experience and a great time!

Ryan - the manager was amazing too! He consistently checked on us to make sure we were okay - and not in an annoying way! He made sure all of our luggage was secured and wedding gift bags were taken care of. We were a large and loud group and he made sure we were all situated and taken care of. He also ensured champagne and strawberries were delivered to us - he made us feel so welcomed and our stay/wedding was incredible because of his attention to detail and leadership!

Shout outs to Vivienne and Scott! Scott did such a great job running around to all the hotel rooms to deliver welcome bags, and get all of our luggage to the rooms quickly. He was running around and his effort was noted! Vivienne was amazing too - she dealt with a lot of phone calls from antsy moms trying to get ready and into the rooms before the wedding and was so kind and understanding. We are grateful!!

Honestly this place has a lot of good things going for it , Location etc but the customer service at the front desk is beyond rude! One person actually yelled at me told me they don t care and even threatened me when i was trying to pay my bill the Night before i check out , this person should not be working in hospitality ! I have never been to a 5 star hotel w $1000 a night rate w this terrible swrb

Took my wife and twin son and daughter here for a quick getaway. Though we travel alot, we can't remember a time when we had as much fun and memorable times as with the Inn. Their facilities were top notch and the staff was impeccable. We will return!