3 years ago
Echoing the majority of reviews. Overall, our visi...
Echoing the majority of reviews. Overall, our visit of (almost) one week was relaxing, comfortable, and enjoyable.
The staff was personable and proactive (extra kudos go to the super nice ski valets - Carmine and the lady whose name I can't recall right now). The folks at the front desk and concierge were very helpful and informative -- it felt as if the staff possessed the desire, the ability, and the authority to respond to guests' requests and questions. One feels welcome and "at home" even as a temporary hotel guest. Cookies, marshmallows, hot chocolate, and apple cider were all welcome treats before or after a ski day.
Location, facilities, breakfast options all met or exceeded expectations.
The one inconsistency is the evening housekeeping. Out of our 6 day stay, we received just one satisfactory turndown service. On other days, the same housekeeper walked in on me in the shower, changing, or relaxing in the room. I wish she could knock louder.
And although she'd agree to return after 20-30 minutes (when we leave for dinner), we would always return to the room in the same state. Towards the end of the week, we would joke/bet on whether she'd have returned to turndown the room, and every time we were disappointed.
But the team who came to clean the room during the day was great.
In summary, a good hotel in a prime location with great overall service.