I'm currently the President of YRCC 909 but have held various roles over the years. Maple Ridge l has been a good partner overall when it comes to managing our unique property. For the past 8 years we have been consistently working with Joe Cheung who is a great guy and very easy to deal with.
We have just moved in to 21 Nelson Street (Boutique) by end of July, 2019. We felt warm and welcomed by our first step into the building. All the concierge team are extremely friendly and helpful. In addition, both Katherine, the property manager & Frankie, the concierge manager are very considerate and reply to our request very promptly. Their service is SUPER and really made us feel like a family. In fact, I do have another experience with other Condo at Toronto downtown or midtown, their services are never as good as MRCM.
MRCM team, I am proud of you and really appreciate for all the support and assistant that you have given us. Good job.
I work with Joe Cheung, he is a great property manager!
MRCM at 18 Kenaston Gdns. has the poorest service, they don't have security cameras throughout the building, the concierge does not have the wherewithal to keep his eyes on all the cameras simultaneously, they don't patrol the premises regularally. I am not impressed with their security company, separate and apart from Paragon Security, MRCM does not employ the manpower necessary to make their premises safe and secure.
I've have had a broken front door since moving into my townhouse in November 2017, and on December 20th sent a request to the property manager to have it repaired or replaced. It is now February 7th. I have left multiple voicemails and sent multiple emails to the property manager asking for a status update. I've received no response and no resolution to the broken door. Our condo fees are 50% higher than my previous. UPDATE. 03/06/18. Still nothing.
Need to be more accountable to the communities they represent
Maple Ridge is a professionally run and responsive management company. I would recommend them for all your condominiums management needs, whether a 15 unit townhouse complex or a 50 story highrise they have a management team to fit your individual needs.
I am serving in my second term on the Board of Directors for DVLCC 22 in Mono; June 2012 to June 2015 and June 2017 to present. I have served as President, and am currently the Treasurer. Beverly's assistance in sorting through the financial part of our Corporation has been most appreciated.
I came here to post about my interaction with Holly Lee, Assistant Property Manager at TSCC1496- 1&3 Rehan Dr in Toronto.
I found Mrs. Lee to be very helpful, and professional. Although she didn t use my highrise window cleaning services, she followed up with me to let me know the board had gone in a different direction.
Taking the extra time to do contact me gives me the impression that she is very organized and professional.
This makes me want to work with her in the future, and makes me think she is a valuable employee that I would hire myself.
Amazing customer service, efficient and reliable!! Loved to deal with them and always helpful and ready to help!!
I just want to thank Tania Blake Property Manager for Maple Ridge Community Management shes a very fair and honest manager who always works hard to get her clients and buildings the best contractors for her sites.
I have worked with Tania at multiple locations shes managed she has to be the best manager to deal with shes very responsible and her sense of urgency is top notch. I have always had an easy and great experience working with her and would recommend her for any sits that MRCM may manage she is a 5 star manager who's honest trustworthy and very reliable and such a nice person and very easy to deal with and talk to
Thank you so much Tania for all your great work over the years and I cant wait to deal with you again at another site.
Thank you
I am writing this review on behalf of Rachel Amaral. She is professional and goes above and beyond to make sure the residents here are notified of all ongoings, and also happy. She always replies to her emails in a very timely manner and has a very open door policy and tried to understand when we have complaints. She is an asset to have.
How can they manage a condo like this? These people do not listen to residents, they just cut you off, they have no people skills - no manners - no etiquette. I would Absolutley recommend NO one move into one of these homes governed by this management service
Hi Everyone
I just want to tell you that my first dealings with Manager Colin Ogg was today. And he was most helpful and responsive to my questions.
I have dealt with many property managers in the past and Colin tops them all. This is more impressive since I have never met Colin and we do not know each other. Danny
Laura levy is very nice when manage the building at 55 Harrison garden. She is very helpful when we move in.
I have worked at various MRCM managed properties for several years now and they have been a pleasure to work with. Providing great communication with both the Board of Directors and management when needed, open minded property managers with a very proactive head office providing regular training by industry leaders and preferred trades ensuring there team remain current. Overall a very trustworthy and professional company to work with.
By far MRCM has the most personable property management team I ve dealt with to date. Property management has always taken action in regards to any concern I ve brought fourth over the past few years, with timely follow up. Couldn t be happier
Their rating doesn't worth any star! Don't even think of this company! They suck! The property manager that our condo has Joe Cheung is the worst property manager that you can ever image, arrogant and no sense of responsibility. Pretty much the same kind of attitude going up the ladder in Maple Ridge, I have tried to talk to Joe s manager and even the owner of the company but no one interested to return my call. Stay away from Maple Ridge please.
Laura Levy from Avondale Mansions in North York has been an amazing property manager and helped us so much living here and has really gone out of her way to help out especially during COVID. She's always available and responds quickly to concerns. We feel very lucky to have her.
Our new property manager, Veronica, has been quick to onboard and address our numerous issues. She is knowledgeable, quick to respond (even on weekends) and is working hard to establish herself as a true partner in our community. If she doesn t have an immediate answer or solution, she doesn t hesitate to tap into the MRCM resources to seek out best practices. We ve only actually met once, but she s off to a very impressive start!
Tina was very helpful at a time where I was feeling frustrated in trying to get a hold of someone at their organization. She had called me regarding a completely separate matter regarding my unit, but she was able to answer my questions and direct me to the right person. Great work Tina, customer service at it's best!
I m just taking a minute out of my busy day to make a comment on a building I ve been working at as a contractor for a little while.
It is an absolute pleasure working with Michaela located at,
PCC406
10-12 Laureal Crest
Brampton, Ontario
L6S 5Y3
She is well organized and coordinated when it comes to scheduling, I wish all buildings were as organized as this one is. It s an absolute pleasure working with her.
Thank you For all you do.
Roy Hume
Owner Operator
RGH Contracting
Despite giving two months notice that I sold my unit and them having to have set up the new owners, they still took condo fees from my account after I no longer owned the unit. After countless emails and phone calls it took me going to the bank to have them blocked and get the payment that was taken returned. Oh, and if you want to reach someone about an issue when you do live in the building good luck. Once I was told to notify security (which my building didn't have and they should know that) and another time I was told to call the police when I had a noise issue because they couldn't be bothered to notify another resident to be quite.
Probably the worst management company I have had to deal with ,... they seem to manage nothing , our elevators are in a constant state of repair , our parking is a daily problem ,... questions are answered with a "hummm" or "ya , I'm not sure..." , no results , no service
MRCM is in my opinion one of the top, if not THE TOP property management companies in Canada....with agents of the quality and calibre of Corrine Tinaco,...no wonder they excel at property management! JEFF WESTCOTT
Sabrina Antoci is a superb property manager so much so that she even brings home her work and is never at rest! She always responses to emails even after work hours. She's great at her job dispite all the negativity around her but always prevails...MRCM should be so lucky to have her.
I inquired about residency at 3650 kingston rd. Spoke with Christina... the building manager with MRCM at this location. All I need to say is WOW. The professionalism! I can't say as I've dealt with a more pleasant and knowledgeable building manager.
I've spoke with a few over the years but this girl is like an undercover civil engineer. Highly knowledgeable, supportive and charming.
I appreciate the experience MRCM. I feel like Christina will be in the highest echelons of your hierarchy someday. Give this girl a raise .
I've been working for MRCM for over 10 years.
I've found that MRCM has always been a great company to work for.
Invoicing has never been an issue, senior management is always readily available should it be required. The managers that i have worked with are all friendly, knowledgeable and accommodating. We have so much respect for this company as they give so much back to the community through various charities organizations and while doing so they build up a family like atmosphere amongst their manager. I see this as I'm contractor and have the opportunity to meet so many RCM managers.
One in particular is Mrs Tania Blake, Ive personally worked with her for over 13 years
She is professional, efficient and very knowledgeable. Tania always goes above and beyond to ensure that we, as contractors, are treated fairly and paid on time.
I hope to continue to do business with MRCM throughout their growth.
With great respects
O..D.F
Jennifer Mills at Tao Condos has been pretty good so far.
Christina (3650 Kingston Rd.) is amazing - professional and personable. She is definitely an asset to the management team for our building.
I am a director and the president of the condo corporation in Milton. We had a poor experience working with the MRCM management. In my opinion, property manager had less knowledge of the condominium act/bye-laws. After my experience, I do not recommend MRCM as a property management company.
I have been on our Board since the inception of our association. I have seen management companies and property managers come and go.
In all honesty, I can say that Trishna Asher was proven herself time and time again that she is the perfect fit for our community and she is indeed a credit to MRCM.
It is a pleasure to work with her. She clearly demonstrates that she is dedicated to our cause with her resourceful, thoroughness and diplomacy when dealing with difficult situations. She works diligently with the Board to continuously improve our community environment in every way.
Over the past ten years in dealing with property managers, mistrust at times was a major problem due to various actions and situations. I would say that trust has been restored under Trishna. Her trust and commitment is not easy to find today and we are indeed lucky to have her in the position as our property manager.
We look forward to working with Trishna for years to come.
Thank you MRCM.
Another Happy Director from 882
I would like to commend all the hard work and dedication of Vijitha, the property manager, for our building.
Vijitha goes above and beyond to assist me and others (whom I have occasionally overheard when waiting my turn at the management office). You can tell she has our interests at heart including listening to our numerous issues especially looking at ways in which to improve our building at various levels and costs.
When Vijitha became our property manager while I have been living here, she has been instrumental this past year for:
- allaying my fears about the current issue of Kitec in our building and what has been done and is currently doing on this project;
- providing me with concrete referrals so I may call directly to any contractors be it, electrical, plumbing or unit related issues;
- relying on her knowledge of condominium buildings in general and specifically, our area; and
- and most of all, immediate response to any and all of my emails or queries.
I am very glad that we have Vijitha as our property manager and do not doubt her sincerity and diligence in her work ethic for our building. We are very lucky to have her managing our condominium and performing beyond my expectations.
I really want to Thank our property manager,Ponzie, she is Courteous and always responsive to my requests in a very short time , and i a professional way. i also appreciate her understanding my language barrier and try to explain to e every detail with patience, she is really amazing and wonderful person,, i had a lot of stories to say about my experience with her , lastly the new windows istalled in my kitchen and how my life changed a lot as now i feel safe at home and also the temperature is distributed equally all over the town house,
Thank you Ponzie for everything
Very Professional company and property managers. We have been fortunate to work alongside the same property manager (Michaela Lefresne) at the same site for the last 4 years. Communication is the key and Michaela has always maintained an open communication policy with our team both with the front line staff and the team in the office. It's a pleasure working with both Michaela and the MRCM team, we highly recommend their services.
I wish I could give zero stars. They are very disorganized.... Very much disapponted.
My husband and I have lived at Nautilus since 2012 and the board of directors and property manager Dan have been incredible.
Dan ensures that issues are dealt with immediately, the condo is kept immaculate inside and in the summer the landscaping was just breath taking. Dan has been constantly looking for cost effective measures such as heating, lighting, etc. along with the board. This helps keep the maintenance fees down for us the owners. The front desk staff are great to deal with along with the custodial staff and maintenance staff. Great place to live.
Keep up the EXCELLENT work
PAMELA AND PHIL
Our Property manager Tanya is excellent and very helpful to keep our Compound running smoothly and safely. Tania always responds quickly and professionally. She is a real asset to MRCP.
I would like to just comment on what a great job that Dan's been doing for our building in the last few years. Also, I was pleasantly surprised to see that Sultan has joined our property management team. They are both so helpful in assisting during any changes or renovations.
Thanks again,
Tammy
VERY rude customer service & phone mannerisms. Not impressed what so ever, not even for the "services" provided.
I never got to see the property manger during regular working hours, the only way to communicate with him is through emails and voicemails.
I rent one parking with them and they didn't give a precise description of where through all the emails. I ended up parking at wrong one and got two tickets for two nights.
Right now I felt very helpless, upset and disappointed at 12:54am. The security works at night doesn't deal with management. He said my rental parking is one of those visitor parkings. But I paid for my parking, shouldn't I get a reserved one?
I've never dealt with such an arrogant bunch of managers. When I have an issue the way our property manager respond is by not responding. They don't inform us of anything! I learned that they were holding a meeting to discuss our condo fee increase, even though at the board meeting they had stated that there would be no increase for several years - the only way I found out that they are actually discussing it is because I talked to their accounts receivable, who was the only one that seemed to want to help.
I recently emailed our property manager about why my fee was not withdrawn, copied his superior about this, and none replied after waiting several days. Maybe they think they're too good to care for our community and don't care for our business. I need to advise our board and fellow residents that maybe we should start 'shopping' for a management company that actually wants our business. It's good that we aren't on a long term contract with MRCM.
UPDATE: Well, the property manager has been changed. Let's see how it goes this time, and if my issue will receive a timely and proactive response.
Another thing. After reading all of these reviews and responses, I see that instead of treating each review as an individual issue to be responded to according to the individual concern, the critical reviews receive more or less the same generic, copy & paste response.
As for contacting customer service about the issue, I'm sure there were already numerous correspondence for each of these cases.
2ND UPDATE: Ok, so I called about issues with the trough between mine & the next door neighbours' roof - when it leaks down in the winter the ice forms on our driveway. Spoke with the rep and she assured me that the new property manager will definitely get back to me - that was months ago & I have yet to hear from anyone! I shall be sure to join the board coming annual meeting and have the condo mgmt company switch out to a more reliable company. They have earned enough from us for doing nothing besides getting our payments done to current services... no customer service no business.
Jasmeet helped me get the status certificate on less than 10 days, thank you so much for your help.
Our Condo Corp switched to MRCM from another Property manager mid-2019 and we couldn't be more happy with the level of service they have provided. Farisha M. our property manager has been great to work with. She is proactive in helping identify concerns, reaching out to the builder to address outstanding warranty issues. She goes the extra mile in helping residents and making sure our community is clean and safe for all.
I just had the pleasure of dealing with Jasmeet respecting confirmation that my clients special assessment and May common expenses have been paid in full and their account is up-to-date. Jasmeet was professional, friendly and perhaps most importantly effective in providing a positive response in a timely manner.
She is a credit to your team.
Rickland A. R. Carleton
Barrister & Solicitor, Woodstock ON
I was a board member for three years at the Haven working with MRCM and our Manager was great, professional at all times. Always courteous and
efficient.
Resident: R.
Terrible management company.
I ve had a leak in my unit that out property manager was dealing with. He then left the company or was fired and never passed on the issue to the company. When I spoke to the company after he left (wich I didn t find out until his email stopped working), they had no idea what was going on. I then called them again about the issue and was told they would follow up... which they didn t. It s been 8 months that I ve had this issue and it brings down the value of my unit. The company also tried blaming the issue on the unit above me, making them fix all different parts of their bathroom- none of wich resulted in an overall fix of the leak.
They don t follow through on things or listen to the occupants of the building. The unit above me and I told them numerous times that it must be due to some other internal building issue but they have yet to do anything about it.
MRCM's customer service is shameful. In requesting a contactless form of payment for a status certificate during COVID, I have been asked to pay an additional $30 in "admin fees" . Despite me requesting several times for a breakdown of the $30 fee and/or that they waive the fee given the circumstances, including that leaving the home is grossly frowned upon, the VP , Luanne Crilly, refuses to make any concessions. She has been condescending and passive aggressive, and refuses to call me directly to further discuss the issue (because, ironically, she is working remotely). Shameful. This property company needs to step OUT OF THE DARK AGES and accept other forms of contactless payment (i.e. e-transfer or credit card without absurd fees).
UPDATE: I emailed the president about the issue, and he basically told me that I had to pay the fees and that no one would further respond to my emails (note: I had asked them to call me to discuss the issue so we could avoid the ping-ponging of emails, but no one called me either).
****UPDATE 10/30/2017**** - THEY STILL HAVEN'T FIXED the front patio. This organization is an ABSOLUTE MESS!
Have the worst customer service. Been dragging them to fix my front patio for almost two years.... Haven't seen any developments. It's really frustrating to see such a management that takes $500+ every month and not do anything. Really pissed and frustrated :(
We have a condo unit which was found water leakage problem. The water leakage problem causes our codon unit an unsafe and deteriorating condition to live in.
The issue was reported to the Property Manager on Aug 28,2018. Up to now,
1. No clear follow-ups has been received.
2. No updates to justify the delay.
3. No repairs have been completed.
Despite we wrote emails to the corporation a few times to urge them to take actions and don't ignore the problem, they always fail to response and to deal with the issue on a timely basis.
I am collecting evidences and exchanged emails, and consider to expose the corporation to the Condominium Authority Tribunal for improper conduct to some point.
Michaela Lefresne is an amazing property manager.She takes the time to solve any concerns that come her way. She treats everyone with respect and is very professional.
I have had nothing but nightmares with this management company. Way too many issues to list all of them but here are some:
Contacted customer service 4 times over a 4 month period asking for my yearly hydro reimbursement they should of sent me. 3 of the 4 times they said they would get back to me and never did. Finally the customer service manager said the cheque is in the queue where it must be for the last month because it still hasn t been mailed. No leadership at all in this company as the customer service manager never even apologized for me waiting 4 months and no one getting back to me. What tells the full story about the company is after 4 months of waiting for the issue to be resolved I emailed the CEO 2 times and he never even bothered to respond. What kind of leadership is that?
They cut the tree down in front of my house without even saying anything. No communication at all.
I have been waiting 4 weeks for a response on when my windows will be replaced. Their first email said they would get back to me shortly. After waiting over a week I figured shorty had passed. I sent 2 more emails to follow up with no response. I am still waiting.
Customer service takes 2 to 10 business days to respond to emails (if they even do). I would be fired in my line of business if I did that.
While my wife was very ill a couple of years back I didn t write a cheque for a few months of the maintenance fees as I was distracted caring for my wife. Although it was my fault for not sending the cheques, you made the situation way worse when you put a lien on my house without sending any type of notice. Your staff claimed she mailed a notice but noting was recieved in the mail. A lien notice should of been sent by registered mail requiring a signature on delivery. The property manager could of dropped off the notice considering he claimed to visit our units once per week. You could of made a simple phone call or sent an email to follow up but you never did. Judging by your horrible customer service you give I m pretty sure the Lien notice warning was never mailed as your staff claimed. It cost me sound $600 to remove the lien which again was my fault but could of been prevented by a simple letter, phone call or email to follow up.
It s one thing to say in your google reviews responses or on your website that you re committed to providing consistent customer service but it is another thing to auctually provide it.
I could mention numerous other situations but I think by now you the point or do you?
Had a wonderful experience with Tania Blake. She is a very approachable and professional woman- she always responded to my questions or concerns within an appropriate length of time. Tania is great!
maple ridge/harmony.
This review has nothing to do with MRCM before they merged with Harmony.
Read reviews on Harmony Management sites. All correct.
Never ever hire this company to manage your ( condo ) home !
Too long of a negative list. Don't know where to begin.
Do your self a favor if considering them. Pass them by.
Look Below
Stacey Kurch. VP of Operations, wrote her own review. A month ago. She gave her company 5/5 stars.
Unbelievable. Must ask how many employees in Administration or working for H/MRCM have given themselves 5/5. Just wondering, how many Positive review (s) are posted by them, just to keep their business above water ?
For almost 30 months, I had been always satisfied by the quality of the service offered by the management in my building. Specially Vijitha, the property manger, who is very professional, very reactive, friendly and helpful.
I have had the pleasure of dealing with Lori Dunlop and she is very quick to respond and gets the job done I feel she is an immense credit to your organization
She truly sees the value of a customer and even though the information I ask her is a result of her customers she always has a happy to help attitude. I truly appreciate that as a realtor it makes my job easier and I gravitate to your building because I can answer questions intelligently due to lori's help
I live in Noa condo for 4 year. We occur 4-5 times false fire alam during the midnight in EVERY MONTH. Sometime would happen 2-3 times in the same day. We keep complaining every time, the issue still happen.
Don't mention the costs of the fire trucks from fire department. We just want to live a liveable environment.
The maintenance fee is increasing, but live quality is decreasing.
For investors, please avoid to buy the properties such managed by Maple Ridge Community.
Tania is our property manager for our condo community. As a board member I have been really impressed with Tania's professionalism and attention to detail. She is always readily available for us to ask questions and run things by her. She is always willing to meet with us outside our monthly board meetings when possible and if she cannot in person she is available by phone. This has been so helpful to allow us to get things done in a timely manner. I look forward to working with Tania further.
Gail McKee is an excellent Property Manager. She is professional and very responsive to the needs of the condo. Gail always take control of any problems that arise promptly and efficiently. She is committed to creating a positive living environment for the surrounding communities that she is responsible for. Thank you for your hard work Gail!
Hi I live at 2088 ave W. MRCM has recently started to manage our building and I want to say Thank you! We have had unresponsive management for years in the past. I can feel a change already. They even have staff that speaks Portuguese, which is great for my mother who is elderly and on her own. She said she likes going to the office now. I also see our Property Manager outside giving directions to staff and we never had that before. I am happy to welcome our new manager Lisa. She seems to really care about us!! Knowing my mother is happy makes me happy. 100 % recommend.
WORSE property management company EVER - they recently took on my condo and I have had some repair issues that were not my fault and they have not responded to any of my inquiries re: repairs. The security guard advised that the property manager is on sick leave, and that's fine, but then they need someone to step-up and do the job. Absolutely the worse property management company. I can't say that enough, they don't even deserve a 1 star. Should be 0 stars.
THE WORST MANAGEMENT COMPANY EVER! They do not deserve even a single star. I live at 7385 Magistrate Terr., Mississauga. Since the last 2 years NO window cleaning. NO eaves trough cleaning. NO snow removal on the sidewalks during the entire winter period. Worst landscaping crew who use damaged equipment, do not bother to clean up the driveways/porch after they are done, damage grass and plants while mowing. AND the Property Manager!!!!! The less said the better...a woman with a huge attitude and zero responsiveness. PLEASE do not sign up these rip offs. There are far better companies out there.
Zero responsiveness, they won't answer the phone, email responses are weeks, rude manager.
It is because of Alexandra Sulzer, Property Manager, that we give MRCM 5 stars. Exceptional Customer Service. Alexandra goes above and beyond to ensure the owners are happy. She responds quickly to requests, follows up with the trades and keeps owners informed throughout the process. MRCM is fortunate to have a person like Alexandra.
I've lived at an MRCM building for over 5 years now and have always had great experiences. I appreciate their professionalism and speedy response time. Much appreciated - thanks!
The week of February 26th we dealt with a frustrating situation that appeared to be one that would not be resolved without someone taking the lead from the MRCM team.
Stephen Pointer was the person on that team that took the lead. He jumped in and ensured that the situation was resolved, but went above and beyond to ensure we were satisfied with the results!
His professionalism, good humor and problem resolving skills are much appreciated!
Thank you Stephen!!!
We had an awful management company until we switched over to MRCM. Our property manager Tania, is amazing! She respondes quickly to emails and phone calls and takes pride in our building ! We have been with this management company for a year and we have been very happy !
Absolutely horrible customer service not from the customer service department but from upper management. Gautam Day Property manager has no regard for helping anyone in anyway. Even after 3 e-mails and an in person discussion, still nothing done. Tried to contact the District Manager for further help and no reply at all. I would not recommend this company to anyone. If you can avoid buying a property ran by this company do so.
Just wanted to take a few minutes to thank the staff at 10 Laurelcrest St Brampton. I am always amazed at how accommodating they are, cleAnliness of the building, phone calls returned and work orders completed. The staff is polite and efficient. Also I would like to thank our office manager Michaela for always going above and beyond
Thank you
I have an excellent practice from day one with Vijitha and Radj, they are providing excellent customer service in 17 Barberry place. Great Job Guys! Thank you very much!
MRCM has been the management company since I purchased my condo in October of 2016. Not only do they provide a pleasant and welcoming atmosphere in their office but its been my experience that they listen, plan and act on any concerns brought to their attention in a timely fashion. I have witnessed them remain calm and respectful in the face of rude, irritable people communicating disrespectfully towards them. They provided that miserable unhappy person with the same smile and respect they give to me.
Moving over to MRCM almost a year ago now has been like coming Home! The whole Team environment is uplifting and renewed my love for this industry. Our strong back office and customer support in unrivaled and makes me proud to be a part of the Associa Family.
I was in need to have some documentation. I was provided exceptional service and timely responses. The office staff members were very supportive and professional. Thank you so much.
Katherine Barbolini was an absolute pleasure to deal with and she treats her staff amazing!
Excellent customer service and depth of leadership at MRCM!
Alexandra Priest from MRCN has been our Property Mgr for the last 2 1/2 years . We went through multiple Property Mgt companies company before signing with MRCN and Alexandra . Alex is Professional, Competent, Accommodating and has brought stability to our Condo Association.
Absolutely horrible customer service and the worst attitude I have encountered ever.
I have moved out of the condo 15 windermere under MRC Management over 4 months ago, I proactively informed the property manager to stop taking management fees out of my account prior to my closing date June 28
At the end of august my money is still being taken out of the account, despite several emails and voicemails and me asking for this to be escalated. My emails and voicemails are systematically ignored and phonecalls not picked up. I am told a bunch of excuses along the lines of " poor me i am so busy i cant issue a refund" "it wasnt me that took your money go talk to someone else" when I call from a different number and "Darlene" actually picks up the phone and talks to me for 2 minutes, basically sayin " there is nothing we can do, thank you for your patience" before rudely hanging up and not picking up again.
Yesterday I had the pleasure of meeting Darlene's boss who had the audacity to yell at me for asking for my money back in person because I was tired of being ignored.
She went on to laughed at for asking for some reimbiursement for the 2 month runaround. "There is not such thing as convenience in this business so don't expect us to reimburse you for the inconvenience" said Stacey Kurck
Furthermore she told me to expect to be billed again in the future because despite me reaching out NOTHING was done to correct the issue for OVER A MONTH so I should be prepared to have more money withdrawn and MAYBE i will get a refund at the end of September but given that I had bothered them with my emails she will now postpone the refund even further.
I would recomebd to stay far away from this property manager if you want to be treated with an ounce respect
Response:
Thank you for Maple Ridge for your template response below. You CAN BE OF HELP, and administer the refund of MY MONEY from the corporation that you represent since August 1 according to you. Which is what I have been asking for for over a month!
:) Is that "constructive" enough for you?
Our property manager is Michaela Lefresne. She has been an absolute pleasure to work with. She's knowledgeable, friendly, understanding and truly cares to do the best job she can do. No matter how stressful things get, she's always professional and provides service with a smile.
Just overall bad experience dealing with this company, which cost me money. Bad response times, bad communication, bad customer service, bad resolution process. I would never recommend this company to anyone. Left a message and email with the president after numerous issues from a customer service experience and didn't get a response until about 7 days later.
In a very short time, Veronica Jenik as the Property Manager for PCC #472 has made a tremendous POSITIVE influence on how the property is managed, including timely responses to owners numerous requests.
THANK YOU VERONICA for all your assistance - it is appreciated!
I have been part of MRCM Family for almost 4 years now and I have personally witnessed what a positive difference MRCM's employees make in the condos they manage. Starting from the site administrators and managers and ending with the accounting team and upper management representatives, all go above and beyond, to provide an exceptional service to our clients. MRCM is a group of professionals that put their heart into the work they do, which makes me a proud team member.
MRCM is a wonderful company to work alongside, they provide great customer service and care immensely for their clients.
Veronica Jenik is a great Property Manager to work with. Extremely responsive and dependable!
I used to reside at 12 laurel Crest a year ago I must say that the new management was pretty good. The building is kept in great shape, very clean. I've never really encountered negativity but when ever I did have an issue I always went to Micaela she always put me at ease and delt with the issue she is by far one of the best property managers I have encountered. Thankyou micaela for the wonderful years that you have shown my family and I you are an amazing person.
I am currently a resident of one of the condo townhouses managed by Maple Ridge Community Management. I have requested a Status Certificate from the company. I would like to appreciate the professional, effective and efficient services from Jasmeet Sandhu and the team. I was impressed by their excellent customer service in a timely manner. Keep up the good work!
Just want to say our new property manager is so NICE & helpful. She is extremely cheering and brings a fresh outlook to the building. We are please to be working with Lisa Davy. Our matters are dealt with promptly and professionally every time! Thank you Ms. Davy.
It is with great pleasure in writing this review about the Property Manager Michaela Lefresne.
Michaela is a hard and dedicated worker. She takes her work very serious. She has a very professional manner on and off the phone.
I have had the opportunity to visit her site, I must say everything was in order. She keeps her office very clean and organized. Keep up the good work Michaela.
As a new home owner it has been very helpful to communicate with this very efficient and courteous company.
I have lived at our complex for 11 years and Alexandra Priest is the best Property Manager we have had. Her attention to detail and quick responses and overall organizational skill are fantastic. Hopefully she is our Property Manager for a very long time.
Service was amazing! Tania Blake is a great property manager, and very quick to help!
I am a resident of 484 Worthington for past 13 years and have dealt with Ms Veronica our property manager many times. She is very courteous and always responsive to my requests regarding common area maintenance around my property and stays on top of anything that needs attention. Good job Veronica.
We are fairly new to MRCM but so far my experiences with all the staff have been extremely positive. They have delved into everything that we have requested and have diligently followed up on all work that has been completed. I highly recommend
Farisha Mohamad has done a great job managing our property. She has great attention to detail and is very organized. She also has a very diplomatic way of dealing with residents.
Worst experience ever with any company in my life. Had to call 9 times for a contract to come over to my unit for check up. contractor still has not showed up and its been more than one month.
I'm currently the president of the board of directors for PCC 62. After a lot of frustration I feel like things are finally improving with the quality of service from our local Maple Ridge office. I hope our community is able to continue to build a stronger relationship with them and that the service and responsiveness Maple Ridge has worked on is sustainable.
Although my interaction was limited to the Status Certificate Department, and Ms Sadhu specifically, I was extremely impressed (and appreciative) of the "can do" approach to problem solving which she exhibited. Hopefully, she is reflective of MRCM as a whole.
