ING Bank Śląski S.A. Review

Professional service in the ward, friendly building for the disabled. On site you can also use the cafe and have a good time.

Generally, a nice bank, but the problem of failure is too frequent when it comes to the broker, on 3 December 20 it was impossible to log into it at all, information about any problems only after an hour. It's a pity because I was happy with the offer. I hope to improve the continuity of the website's functioning.

I would like to share my opinion on contacting ING. I carried out activities related to vehicle leasing. After a short time of waiting, I was directed to Agnieszka Smaz. This person provided me with all information regarding the operation in a professional, understandable and friendly manner. Within 2 days, thanks to Agnieszka, I managed to arrange all the necessary formalities. It's been a long time since I met a person with such a professional approach to the client. Super rating excellent with a big plus :)

Great, friendly service, a few surprising things, like a lady directing people to the right places, spots to work :)

We ran animations for children in this bank. Great help from the staff. Fantastic people. Great atmosphere. Everything here works as it should. I rate very highly. It gives 5 stars.

The worst bank on the market and if you have a problem they have you .... help yourself and give them peace because the order was accepted

Edit I won't call your hotline anymore because it's just a waste of time and nerves

Very bad customer service, wanted open a business account. Called for appointment every time they transfer the call, nobody pick up the call. They just transfer the call to one another. Such a waste of time.

The ING Makler platform has been out of operation for over 40 hours! How is a person to place orders to buy stocks or, worse, close an already open position? Theoretically, you can call a brokerage house, but if you get in touch there, it calls out to heaven for vengeance. Bravo ING - back to the 90s!

Unfortunately, I had to get away from here, because this bank has changed for a lot worse

Very friendly service, clean and nice interior. But these queues just knock you off ...

What grade can be given to a bank that disconnects 130,000 for two days? brokerage accounts, preventing them from trading shares?

My favorite branch, always quick with a smile on my face. A man willingly returns.

Flagship branch of the ING bank. A modern branch in the interesting interior of the ING headquarters. ATMs and deposit machines available. Nice and competent service.

I do not RECOMMEND PZU's "Live safely with PZU" insurance together with an ING bank's housing loan. In my case: premiums charged monthly by ING for insurance, in practice, during overvoltage and oven failure, I reported the matter to ING, I was redirected to PZU, after reporting, I received information that I must WAIT 3 WEEKS to receive information from ING whether my policy is valid active to start working (contributions are collected by the ING bank every month for insurance). Fictitious insurance which only collects premiums and when there is a breakdown nobody knows anything, they extend the time to discourage the client. After the incident, I canceled my insurance and bought it from an external company

Updated 11/09/2020 to the ING answer below:
- PZU still does not know if I have active insurance (ING bank collects premiums every month)
- I bought a new oven on my own (I do not have a month to wait for a decision whether my insurance is active)
- I am glad that on such an example I saw how you operate with PZU and I could immediately get rid of the fictitious insurance, if it was a flooding or burning of the apartment, 3-4 weeks I would wait for information whether the policy is active and thus my hands are tied
- PL2020102882042 case number with the insurer

The bank is a disaster .. There is no other name for it.

I have been an individual client in this bank for 2 years. Wanting to close the account, which is entered into over PLN 18,000 every month, the Lady did not even ask why she wanted to close it and whether or not I was not satisfied for any reason. Oh, do you want to close your account? No problem, please close and go to our competitors. Of course, it is not even about the sums on the account ... I believe that every bank that wants to keep the customer will be ready to offer something or at least ask what is wrong and how we can help.

Nice and helpful staff, modern interior, Silesian google :-)

Soon you will need to take a day off at work to settle something at the Ing.

The right bank for businesses
I strongly recommend it

The bank lowers its own contribution to the loan by a large amount of money. I do not recommend.

I took care of everything without a problem, I didn't wait long and that's why I moved (among other things :)) an account from another bank! Nice, clean and professional service!

ING MAKLER and obluga is a drama ... I understand that interest people are also redeemed for sorry on the phone?

Two ATMs / deposit machines for PLN. The third machine is an ATM for the EUR currency.

Generally, ING Bank l ski S.A. has been my favorite bank for many years. Modern, customer-friendly, always with a good offer, with a great online service and an application for the phone :-) Besides, each facility is very aesthetic, always with friendly service. The downside is the fee for withdrawals from foreign ATMs

All banks are from 11 to 15 everywhere and on the Internet writes up to 17 or 18 and this is an echo and they have to wait for the lady

My opinion is primarily for Ms Joanna Mirkowska from the credit department, for whose help I have always been able to count on, for which I thank

Failure after failure. Starting the brokerage account service that is unstable calls for vengeance ... it causes people to lose a lot of money and the customer service does not even know when the operation will be restored

A powerful, almost colossal, modern and beautiful building. Proper and cultural service.

In the twenty-first century, the service of a brokerage house must not stop working. I do not recommend. Complaints are also rejected. It's time to say goodbye to all the services at this bank.

Please, can someone know if it is possible to withdraw currency from an ATM on weekends or public holidays?

The office building consists of a part occupied by ING Bank l ski and rented by other entities. Very tight underground parking. A Medicover facility operates there.

Today's failure of the Broker is further proof that the technical solutions used by ING are inadequate. The inability to log into the technical service, incorrect calculations of the purchase order value, increasing system slowness, and brokers insisting that the only non-working order window is the customer's Internet quality - is simply not serious. This is an exchange and you get commission for it by delivering the defective service and exposing your clients to loss or no possible profit.

Friendly service and products tailored to the needs of customers

Great interior, big spaces, modern design - worth to check in for a minute.

The seat is awesome. You can not miss it without passing through Kato. Maja nawek cinema room :) but for now they have not convinced me to go to them.

Very professional approach to the client, nice and quick service. Services at a very high level. I would recommend!

Good morning

Can you give me your email I need to ask from Spain for a transfer, which I send to your bank in your office, and my supplier does not send me materials ...

I don't recommend this Bank at all, strange strategy with foreigners I have a normal debit account after I'm a costumer and i gave all needed document every now and then I am asked to send them documents such as residence cared and decision of legal stay in Poland also Zameldowanie and now Pit 11 and of course when I asked to have a credit card my request has been rejected
I have another account in PKO and they are completely better than Slaski(ING Bank)

Seemingly the seat but yes - I have an account with you and I'm happy: D despite the fact that you take money for the "card" because I do not use it at all.

Greetings to ING chat consultants, especially Dawid Sz. - not only consultants on the hotline, but also bank employees are themselves, doing the work according to standards :)

There is a zero response to the activation of the card for companies, no one answers the phone. You can hang an hour on the line and nobody answers any number.
At the Bank, no one can activate the card and the phone is deaf.

I don't recommend this bank. I lose my money, because brokerage doesn't work since yesterday. Now I want get back my money and close account ASAP

We are very pleased. Mrs. Agnieszka Smoter-Szpinda- full professionalism and commitment. She helped in the settlement of the impossible. I would like more such employees at ING.

I do not know where you get employees but a failure. As always, I was happy when it came to help and communication so I drove today :)

I am not pleasantly surprised by the inability to withdraw cash at the bank after 16.00. These are some jokes. Branch closure, non-cash service everywhere. Time to say goodbye to ING.

People, be careful .. The lady assured me that the account would be free (I'm 21, you get a free account) .. I needed an account as a trusted profile for ZUS etc. Today I go to my account And there - PLN 92 (PLN 7 for a credit card) .. Read carefully because they stretch

Thank you Marzenie Zubrzycka for professional service, nice atmosphere and patience while setting up my new account at ING bank.

Paying tribute in the form of a commission for maintaining an account and withdrawals at foreign ATMs is a mockery !!! Do you turn MY cash and do you still charge for it? Now for choosing money from an ATM (regardless of the amount) is 5 PLN, and until recently it was 2.5 PLN !!! Whatever I would like to do in the facility, there is also a commission charged for depositing e.g. cash into the account. You have sick heads, and I also am with YOU ... everything is up to time because the bank can be easily changed ...

I settled the matter at an express pace with the great kindness of the employees. I recommend the facility.

I do not recommend it, the brokerage account is not working again. Scandal!

Professional approach to the client. They can advise well.

ING has been going through a rapid transformation for some time. They used to be a trustworthy, professionally operating institution. Today? Just take a look at the recent comments. The recent failure of a Broker, which was unavailable for 79 hours, has clearly demonstrated that their professionalism is a thing of the past. The messages transmitted by the bank during a breakdown are already a total cabaret - for the entire 2 working days, the bank issued a message every few hours in which they led the customers by the nose - it maintained that in just a few hours, the system would be available - and so for almost 50 hours - when our weekend came, it turned out that the work continued for over 30 hours.
Lack of access to a brokerage account for such a long time is absurd - this is not an ordinary bank account where you can actually make a transfer 2 days later or from another account. It is a stock exchange account where the situation changes dynamically and the reaction of investors in some cases must be immediate. MASSACRE!

Bank's position: complaint rejected - if you do not like it, please go to court or to the spokesperson.

I would like to thank Mr. Rafa Martyniew, who dealt with my banking in a very reliable and professional manner.
Another lady in the same branch said that it was impossible, and Mr. Rafa took a few extra steps and arranged everything in one visit.
I am impressed with his approach to the client. Thank you!

I made a wire transfer for goods and it was a scam my back contacts to have a refund they don t return the fun s

Unfortunately I am disappointed. I closed my account yesterday, today I called the helpline to find out what the impact was on the last day (from what title) because I was no longer able to check such information. I lost 18 minutes on the hotline with the lady whose system hung up and gave the phone number to call me as soon as the system hangs up ... I'm waiting for the phone now. And I will not wait. Bravo. I do not regret terminating my cooperation with this bank.

Despite the pandemic and top-down decision to close down, they are not interested in the fact that I have no income at the moment. You can't defer repayments And this is embarrassing and a very inhumane approach to the client.