ICC Collision Reviews

To begin, much appreciated the Customer Focused Service provided, especially from Caesar V & Sam the GM. Caesar consistently provided timely updates and communication during the evolution...never had to guess what going on.
My BMW e92 M3 required substantial repairs due the position of damage. ICC performed comprehensive checks/validation beyond the 'surface' damage to ensure proper repair. Pleased with additional assistance to address minor issues in a timely fashion AND the final results.
Recommended!

I had Jose as a mechanic, and he did a wonderful job on my car. He made sure to work closely with my insurance to ensure that we only used new parts for the car and he truly advocated for the best quality of work during a very stressful time period. I appreciated this and him, and my car looks absolutely amazing now.

Impeccable customer service. Sam will go above and beyond to take care of price and all requests.

I just bought a new car and had a bad car wash experience that scratched my paint. ICC Collision Centers gave me a good price since I was paying out of pocket. He even agreed to fix a few deep scratches for free!

My experience was excellent. They gave me a fair price on a muffler and two tires. I needed it done immediately on a Saturday and they managed to turn it around in time. They were very kind and explained everything before actually doing the work. They clearly take pride in their work and make sure that your car is fixed in a way that keeps you from needing more work done in the near future.

My door was smashed at work 2 years ago, and I was out of my car for a couple months, while they replaced my door. That paint is now peeling off my car in only the repaired areas by ICC. I called in to speak with someone in customer service (I know it was a long time ago). The manager Sam explained that the work is under a lifetime warranty.He let me know that if I can bring it in, he can take care of chipping off paint.
Thanks!

The actual work was done amazingly. The guy who managed the project was not good at communicating. He tried to get me to phone my insurance multiple times when he was just sending information to the wrong person. They put in for a quote amendment and somehow lost the response back from my insurance. Even when my insurance contacted them and told me to phone them they said they had never spoke to my insurance. Some of the most unprofessional emails i have ever seen and delayed the repair of my vehicle by weeks. Also, there was an amount he told us we had to pay for deductible but when my wife picked up the amount was more. I didn't appreciate that.

All in all there shop does good work but there management is awful.

If you're a BMW owner and need body repair, go to ICC and ask for Jose. I took my M6 to him get my bumper replaced and he took care of the entire process. Most importantly he's HONEST, I did extensive research before choosing ICC, so I knew what price to expect and he literally quoted me right in the middle of all the quotes acquired. If you Love your Beamer there is no other place.