3 years ago
BAD experience !! I travel to Kenya for a week and...
BAD experience !! I travel to Kenya for a week and unfortunately I go home really dissatisfied and more!
Bad organization where upon arrival from the bus to the village they tried to sell us any type of excursion !! once we arrived they immediately asked us to leave our suitcases in the rooms and to show up in their "office" to explain the village to us ... minutes of explanation and 20 minutes to sell us again the same excursions already proposed !!
Unfortunately we had already booked the Safari from Italy ... but it turned out to be a really bad choice !! We had the room booked at Voi Safari Lodge and once we arrived there was no reservation ... so with an apology, which changed day by day, he found us another accommodation, but the difference was a lot !!! On the internet the rooms have a difference of 30/40 we didn't even get an apology !!
Another proof of a bad organization is the day of the return, they made us leave at 6 in the morning even knowing that the plane was 3 hours late (we had already been told the night before) conclusion ... from 9:30 until 3 pm by plane I take you to Mombasa ... I'll just let you imagine!
The contact person David showed a really bad predisposition to offer good customer service, in fact he was often a real seller ... worse than the Beach boys !!
I would advise against anyone to rely on him and I hope the tour operator inquires, since his interest is also affected!