I O A Insurance Services Review

Good company but hard to get to the person you need to get with

I was very recently involved in a car accident with a driver who turned out to not have any insurance coverage. As I got my auto policy through IOA, they were the first people I called after the accident because I didn't know what to do.

Not only were they super nice and caring and wanted to make sure I was okay, they instructed me with how to best get in touch with my policy holder, and what to do to streamline the processes that I would have to do to make my claim. I was super anxious about the whole ordeal, but working with IOA and being able to call them when I needed to made me feel like I was in good hands.

Cannot get answers after a month and numerous attempts to contact them about my status for new Work Comp policy. No, not a new client. Been their client since 2014. This is just bad business. I will have to shop elsewhere. Maybe it has something to do with the pending lawsuit...

My BF and I recently started looking for our first home together, and in the process of trying to be responsible first-time homeowners, we knew we had to look into homeowners insurance. IOA was recommended to us by another couple, who also had a great experience.

Though we weren't ready to purchase a policy (as we don't actually own the house yet), agents were super willing to talk to us, ease us through the process and differences between policies, and even talked to us about certain features that may result in higher premiums, which was a total surprise. Overall, they took the time to educate us, and we will certainly purchase a policy as soon as we get our dream house!

They must have a lot of money because they couldn't care about the premium I've been paying for years. I guess they are not interested in keeping my business since they don't return several messages.

Watch your back, they are scammers! I needed home insurance and auto insurance so I contacted IOA and Nick Mitrovic wrote me a home insurance policy with their "preferred partner" Frontline Insurance. We sent the money for the policy and they sent someone inside my home to take pictures. 2 weeks later I get 2 separate letters stating that they are cancelling my policy due to non payment. I tried to email IOA and Nick no longer work there, imagine that! A guy named Robert Perez gave me a 1-800 number to call with my questions. My money is gone, insurance policy is gone, salesman is gone. Everyone, watch your back and your wallet with the sheisters! I'm glad I hadn't yet written any auto policies with them, they'd probably have that money of mine too!

I connected with this Insurance Company through ZEBRA.com Maybe you've seen the commercials on TV. Seems like it would be considerable cost to run those Ads.

I bought an Progressive Auto Policy from them 1 year ago. Called them last Friday morning and left a VM asking someone to call me about quoting a Home Owners policy. Didn't hear anything as of Wednesday morning but got a random marketing email from them Wednesday morning thanking me for my business and asking me if I wanted to get quotes for my other insurance needs like Home Owners. Hilarious. They're spending all this money on trying to market to customers and they can't even return a phone call!

I write back and tell them I've been waiting since Friday for someone to return MY call. That did stimulate a call from an Angela asking forgiveness for not getting back to me, but said they weren't writing policies in Florida while the TROPICAL STORM was going through, but said they should have reached out and let me know the reason for the delay. She said we'd like to offer you a Home Owner's insurance quote. My response, "I can't do business with a Company that won't return my call".
I'll find an insurance office in my own backyard from now on. Seems like this Company doesn't know the importance of responsiveness when you're selling policies virtually.
I can't imagine your experience will be any different if you choose to do business with them.

I've had several experiences with IOA thus far, and each experience has been positive, streamlined, and ended with just the outcome that I was looking for.

I was recently interested in updating a few policies (homeowner's, auto, boat), and I received great care, with a swift response from my agent. They were able to save me money on my premium, and I feel confident that my policies are more up-to-date, and comprehensive.

I've used IOA for my renter's insurance before, and after purchasing a new home recently, I wanted to upgrade to homeowner's insurance. The entire process was quick and painless, and I was able to get a great rate on my new home. The staff let me know that rates sometimes can change based on different factors, and I was actually able to save money due to some of those factors.

I've been super pleased with the customer service side of things too, and have been able to reach staff every time that I had a question. They offer so many different ways to contact your actual agent, or someone else that can help with questions, so it's easy to get the quality customer service that will make you feel confident about your policy.

I requested a homeowners policy quote to replace my existing policy and was told that quotes were good for only 30 days and the agent "Dylan" would reply with a quote in a few weeks. I did not hear back from him so I got a quote from USAA. Once I requested a cancellation of my current policy, I received an email from Dylan with a quote that was lackluster at best. I was then told that I needed to complete a proper cancellation form in order for me to cancel my current policy. I was emailed by another employee, "Storey" that once I confirmed my address, she would send me a docu-sign form to sign. After 10 days now, I have not received the form nor a call back. I guess at this point I should file a complaint with the Fl Insurance Commissioners website. I don't want to pay for two policies because of IOA lack of responsiveness. Very poor service and communication.