4 years ago
Looks like my mother already wrote a review, but I...
Looks like my mother already wrote a review, but I want to emphasize that I had the absolute worst experience with ID salon for bridal hair. I'll ignore the mess that was my trial(s) and focus on the wedding day itself, which was a disaster. My mom and I were supposed to both have 11am appointments and be at the venue at noon for photos. When we got there, ID said that they scheduled me for hair at 11 and makeup 11:45, and my mom for makeup 11 and hair 11:45. Huh? We were NEVER getting makeup through them. It was never once discussed. In fact, we had specifically told them from the beginning, which my stylist remembers, that we weren't interested in discussing it because we had our makeup artist settled before I was even engaged. They were extremely unapologetic. When my mom said she didn't want makeup, the lady at the desk sighed and said she had to call the makeup artist then because she was coming "ALL THE WAY from somewhere else on the island" and otherwise had no reason to come in. UMM, but if the makeup appt was supposed to be at 11, why wasn't she there at 11? She still had to drive across the island??? And how was my mom supposed to get her makeup done and then her hair washed, wouldn't it mess up the makeup?? Either way they were extremely rude. They said they still couldn't start her hair until 11:45 which would have made us very late for photos. No apology or attempt to find a solution, they just acted like this was all our fault. I was near tears until my stylist Ginger, who was great, figured something out so my mom could start like 11:25. After the chaos of the wedding, my mom called the salon a few days later to discuss it all, and they were even more rude. The lady proceeded to tell us makeup was in our contract (it absolutely was not, it was just a list of pricing for the bride and bridal party, who didn't even end up getting their hair done so clearly it was hardly a binding document) and that we're lucky they didn't force us to pay it. Screw that. Every other vendor had little blips but they were always so kind and apologetic about it. Who acts so rude to a bride and MOB on their wedding day? I'm blown away by the disorganization and disrespect. The rest of the day was flawless and every other vendor was patient, considerate, and helpful in every way. ID replied to my facebook review doubling down, talking about our "canceled appointment for makeup" and how we "changed our minds." We all know that isn't what happened. There are so many other salons on Long Island. I wish I had gone with any of them, and you should too. Don't risk your big day.