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s
3 years ago

The sales team sucks my particular agent was name ...

The sales team sucks my particular agent was name was Cesar he's been screwing me on my renewals for years every time they come they are persistent about getting their contracts signed way in advance and put it to you as much as they can as far as price then once you roped in you cannot get out of these contracts I do not recommend these people at all beware I've been a customer of theirs for 14 years and never late always pay on time and that's how they treat their customers pretty f****** s*****

Y
4 years ago

I signed a 5 year lease with this company when I s...

I signed a 5 year lease with this company when I started my own business two years ago. The renting space was 1,300 sq ft and only open two days a week. This is apparently a small business but the sale put my lease under the category of industry commercial business by mistake, which I just knew when requesting early termination recently. During the pandemic I had to move my office to home so I requested to early terminate this lease. In Texas, a small business owner has no obligation for early termination fee due to relocation. However, Hudson Energy sent me a bill of around $4,000 for ETF. I contacted the customer service many times but they insisted my business was an industry commercial business and I must pay for this huge ETF. I reported this issue to Public Utility Commission of Texas. After several times of discussion with PUC and Hudson Energy, Hudson Energy found the audio record when I was signing the lease with a sales by phone, and realized their mistake. Finally they reversed the EOF. The whole process took me several weeks, which shouldn't happen at all. You don't know what they do to you when signing a lease with them!

C
4 years ago

Great customer service department! They go out of ...

Great customer service department! They go out of the way to make sure customers get tax exemptions when applicable. They also have great prices and work with the TDU to get meters installed and can have energy services powered the same day in some cases.

s
4 years ago

I was a client of Amigo Energy, Amigo and Hudson E...

I was a client of Amigo Energy, Amigo and Hudson Energy, are subsidiaries of Just Energy Group Inc. Terrible customer service. I was a customer for over 7 years, When life got busy and I forgot to renew my contract they started charging me .29/ kWh !!! I asked for a re-rate, they would only give me one for 1 billing period (I had 3 billing periods since my contract ended) and they would only give me the re-rate if I resigned a 2 year contract. What a slap in the face! I signed up with a new company and will let everyone know what a terrible company Amigo and all its affiliates are.

P
4 years ago

Hudson Energy has always taken care of my account ...

Hudson Energy has always taken care of my account and informed me when rates dropped. No one else has ever looked out for me like they have. Everyone has their own experience. I would 100% recommend.