Houra.fr Review

Houra is extremely expensive. On the pack of St Georges the price of the liter is 0.51 against 0.32 .
Overall, there is about a 20% minimum gap. Associated with high delivery prices, I let you imagine.
I only order the St Georges while waiting for my Monoprix store to deliver them.
I put a star because 0 is not publishable!

Excellent customer service - consistently over the years (I believe I started using Houra in 2006). Houra deliverers, unlike the competitors I have tested, are NEVER LATE. If you get delivered because your time is precious, this is the right solution. High-end products (cheese, delicatessen, cold meats ...) are also welcome.

Great service. This Wednesday June 10, 2020, another perfect delivery. Nothing is missing, all in very good condition, including fruit and vegetables, delivered at the start of the scheduled time slot, by a pleasant delivery man. Hooray !!!

Warning! Never have any problem with them. They have no solution for you. Customer service really bad.

Battery on time, warned before arrival, nice and fast delivery man, in short perfect!
a flawless, to renew.

Pleasant and efficient staff. Well done for the hard work during this crisis. It was a pleasure to shop before, but currently, on top and always with a smile

Deplorable service
Above all, never again ordered missing products from them
No obnoxious telephone customer service business gesture
Last time in my case

Expiry date for fresh products visible
Possibility to change your basket or delivery date even during this covud crisis
Missing product visible and effectively respected restocking date
Contactable telephone service with 0 seconds wait
Extremely kind and very helpful delivery man

The list of positive points is very long well done and thank you

Customer from the beginning I have never been disappointed. The site is nice. A wide choice in the products which is exceptional. During the preparation the products are sorted, it is the best for storage. Delivery always on time delivery to the top. There is just one thing, prices are high. Despite the decreasing fees depending on the amount of the order it remains high because to reach 180 for free delivery costs, it is difficult for a home of two people. We must reduce the price to be met for the free delivery costs. I highly recommend HOURA. A big thank-you.

Everything is fine, there is Houra outside my house! For more than an hour, a driver has been sleeping in his lit engine truck! I love !

Punctual deliveries, various products, responsive team, nickel

Dishonest company .. work under pressure ... I got fired because I'm getting pregnant! they have found plenty of excuses for firing me. Society to flee!

extremely expensive site even for basic products: when promotions? To flee, you pay so much for the first that the second product is practically paid just with the cost of the first so ......

I no longer order on Auchan.fr because of the fact that there are too many boxes !!! Not easy to manage and not great for nature and houra it's the same so ... I also give up deliveries with houra otherwise nothing else to complain about

I tested, it is disappointing because already basic it is expensive, and I do not see what justifies so many differences on the prices, the choice is certainly great but not effective. The delivery costs are still expensive, at 9.90 delivery we could have comfortable slots because seeing slots from 10 am to 4 pm all already taken, 2 days before the desired date is abused ca.
You have to order 4 days before to see its delivery arriving on Monday at 2 p.m. (and not at 5 p.m.) in the 9th district of Paris ?????

I have never seen the deliverers, but no bad feedback, they must be good, in all the way the system of tracing of the delivery and notification is excellent and they are on time indicated.

Otherwise it's super interesting, but I will come back when the prices are lower and there will be more trucks for more comfortable slots that we don't need to book 4 days before. There are products for which not to rock when it is a little more expensive is fine, but the same by having the means it is a very stupid expense to pay 30% more for the same products.

Great services. Pleasantly surprised by the diversity of the products and the processes implemented. We are getting closer to Amazon customer service, which is great for a French company.

Punctual and secure delivery during this confinement period. Quality products. I recommend

I put 3 stars because the delivery man was very kind.
In addition, choice on the site but I find that you do not put enough fresh products ex salad ect .. it's a shame!
I also share the opinion of the person below, the deliverers are all alone. Fortunately he was kind and helped me carry my shopping on 6 floors, when I had ordered packs of water and other heavy items. I did not expect him to be alone.
Please pay more attention to the conditions of your employees. He also had no gloves or mask.
For people who are in direct contact with others during this crisis it is really alarming for them.

On top of your deliverers as usual! In these difficult times, they are also on the front line. Protect them, pay them properly, they are essential to economic and social life. I really want to thank them for the service rendered.

Why deliverers are always alone in making deliveries even when the total weight is downright abused. I live on the third floor without elevator and I ordered for about 100kg of shopping and the delivery man was the only one to mount them! This gives a very bad image of your company which visibly cares only about profit and absolutely not the health of its employees. Your deliverers are nice, punctual and professional but, given your company's policy, I will not order from you in the future.

Punctual deliverers.
If a product is missing, refund without discussion or re-delivery
Possibility to modify your order at the last moment for loyal customers
We can suggest references for them to add to their catalog.

Perfect service!

Blocks the entire road, delivery driver not found, unacceptable

HOURA ORDER FOR 20 PERSONS never arrived. We are 20 people in a cottage in the countryside with nothing to eat for the weekend! not a commercial gesture! Shameful !!

store offers very beautiful design and quality items. We bought several times furniture (1 sofa, a coffee table and chairs) and we find it beautiful and practical. The welcome in the Bussy-Saint-Georges store is very excellent.

Deliveries at the top. The deliverers respect the delivery schedules perfectly and are friendly. The prices are a bit high.

I abandoned the supermarket. The races that are delivered are always very well packaged and in very good condition. I had a forgotten product, it was refunded to me immediately.
This service is excellent.

I placed an order on March 23 which was to be delivered today April 02.
Except I receive, the day before, on April 1 (and it is not a fish) an email announcing to me that they canceled my order because they lacked personnel !!!
I am convinced that a large number of students are just waiting to work in this kind of structure.
Also when I called for explanations the person did not try to offer me an arrangement, "it's like that", that's it!
For a group like Houra this is unacceptable!

The positive at Houra is a large choice of products, responsive and courteous customer service, efficient and friendly delivery people, top-notch order pickers, innovative H! P H! P H! P advantages; the negative is high prices (especially vegetables which are not always fresh or whose origin does not always correspond to what is indicated on the site), items which suddenly are no longer offered for sale (recently, festive products have disappeared from sale in the middle of the holiday season!) but also the delivery of sometimes expired products; this has happened to us several times, especially for frozen meat covered in ice (obviously thawed and refrozen!) and whose use-by date was a few months old (admittedly, we were reimbursed without worry but still, it goes of our health!).
Update of 09/19/20: 4 stars for Houra listening to customer comments to improve.

I regularly ordered from Houra.fr until I decided to order at my holiday location and they planted me at the last minute because after asking me for the lease of the house he explained to me they have trouble receiving email attachments in 2019.
All this while having to harass them by telephone to indicate to have an unpleasant answer to possible. Conclusion: everything is very good at home EXCEPT IN CASE OF PROBLEM. And in life we judge the behavior of a physical or moral person in difficulty. My judgment is done. Adios Houra.fr, during my holidays, in Paris and of course .. in the ear of my many friends.

We were regular customers of Houra.fr but this time we say stop.
First problem in July: chocolate bar fondue
Second problem in September: received spoiled chicken fillets that had turned before the DLC
And third problem this month: the coppa was moldy more than a month before end of the DLC

I also remember having received a fruit basket where 3/4 were inedible, not ripe enough.

There is clearly a big cold chain problem at this company.
And besides the prices are expensive ...

So yes the customer service is responsive, but that's not enough, so we'll see elsewhere for the future.

In no case will you report the problem this is purely discrimination I inquired you will hear about me.

Article L. 1121-1 of the Labor Code which provides that: "No one may impose restrictions on the rights of individuals and on individual and collective freedoms which would not be justified by the nature of the task to be performed or proportionate to the aim research."

See you soon .

3 euros a cucumber, you don't think it's a bit abused

I have been a customer since 2011 and can only praise this company. Of course the prices are high and the loyalty program needs to be reviewed, but I only encountered a problem (not even their fault) once. They are always on schedule, nothing is missing and their delivery people are friendly. In addition, the slots offered are very wide. I tried to go through Auchandirect and each time encountered problems: delays, missing products and forced to fight for a refund of ... 4.30 euros. I prefer to pay more at Houra but at least there is the quality of service and reliability.

Expensive but I have never had a problem so far. Thank you for setting up a system for those who are not confined (hospital staff in particular).

Spoiled meat, this resulted in food poisoning to the emergency during confinement

At the Top ... the products are of high quality including fruits and vegetables and very well packaged. There are many product choices. The delivery people are just exceptional, courteous, friendly and always on time. I highly recommend...

Only order on the net..delivery always in the expected time and personal very nice

A big summer game, every day I spun the wheel and every day it stopped on losing between jackpot and 20 euros, for a month this merchant dangled jackpots and vouchers including small ridiculous 5 euros, but the wheel was rigged and always stopped in the same place, a lack of respect for your customers, I no longer trust you are not honest, with confinment you must have too many customers and no longer be able to assume to shoot yourself like that a bullet in the foot!

A star is already too much
Dilapidated warehouse Docks in very bad was and on the dock a single electric transpale for all trucks and more it is in spare parts without any secure
The most serious is the lack of respect of the staff towards the drivers
Have a lovely day everybody

I confirm the mixed opinions: very large choice, great service, very ergonomic site, but .... super expensive prices! and on all products, even basic (water, milk, etc.). Pity

Houra would gain by lowering its prices rather than increasing them. It becomes complicated to place an order precisely because of high prices. Fruits / Vegetables / milks / Yogurts / Frozen products / Cakes, everything is a little more expensive than at other competitors. It's a pity that Houra is not more attentive to the housewives.

We have ordered from Houra several times now and have always had very good experiences.
1. Orders can be changed even after being placed (if something has been forgotten)
2. The delivery people are ALWAYS on time and we are warned an hour before and provided with a 5min slot - we couldn't be better
3. The choice of site is good even if we miss the delicatessen products (Wagyu steak, etc.)
4. The delivery people are always super nice so far without exceptions (5 deliveries and more)

So basically go there no problem

I will not be able to put 5 stars and I will explain why, previously we spent a lot of order, meat, vegetables, fruits, without any worries. Then after a few months without ordering we trust Houra again, meat, vegetables ... Unfortunately the damaged meat not even passed date. The customer service is very nice, the refund very fast, the deliverymen are very pleasant. At this level nothing to say.
I decided after this bad experience to no longer order meat and this week, after several months without ordering meat, I decided to retry the coup.
Just to take a pork half salt pork, a nauseating smell at the opening with a dlc of 21/12/19.
It would be necessary to review your chain of cold which is not respected, there is really a problem with your meats.
The impeccable customer service, the deliverers no worries, never an oversight, but for the rest it's a goodbye.

Missing products .. I contact a very rude first advisor and no excuse for missing products and wonder repeatedly if the missing product is the only one .. otherwise ...

After-sales service
And the expiry dates can be so limited ..

Pity

I can't write it down, but believe me if it were possible I would have done it.
I tell you about an unfortunately grotesque experience.
A very satisfactory interview then a telephone return with a somewhat discriminatory question about wearing a beard, Then the application was unfavorable precisely for this reason.
this discrimination towards people with a beard I find its absurd in 2020!
The delivery man when he arrives at a client's house has the judge not to beard but to qualify it for his work.
Change your working method

In your place I avoid a game where you always lose not even a 5euros voucher, it is counterproductive because personally it makes me want to go shopping elsewhere

I received my shopping today, I was warned of the delivery man s delay, but given the circumstances it doesn t matter.

On the other hand I do not recommend buying from them, the products I have just received are rotten: 2 salad bowls are rotten and there is condensation. The product is not fresh.

I have reservations about the other products. My frozen foods are soft ...

Even a rabbit wouldn't want it. What a shame to want to make a profit on people's backs !!

Cannot buy on the website. Constantly saturated site. I connected for hours and hours, at any hour of the night or day. One wonders if they have customers. The person on the phone told me that the delivery was complete while the site does not display full days so the customer continues to try to buy all day while the delivery has been complete for a long time. You are fooling customers. You pretend that you can sell when you cannot deliver. You make fun of people. You are wasting a lot of time. It is unacceptable. I will never return to your site again. You are not up to the requested service. No need to go to this site you will never be able to buy.

Responsive customer service but excessive prices. The total cost of my baskets increases from month to month with more or less the same products (especially for fruits and vegetables). +100 to 150% on some fresh products compared to other competitors.

Client for several years, I am very satisfied with this brand.
The last delivery took a long time to arrive and I was delivered yesterday afternoon, despite the current sanitary conditions. Bravo to the whole team for their commitment.

Quality products, possibility to modify the order and delivery is top!

Houra vive Houra ... No bad surprises. Despite this crisis, the platform insures the products.
Delivery on scheduled date and time.
Thank you all and your professionalism

ineffective service!
it misses products with each delivery and to be refunded it is necessary to wait more than 3 weeks!
very average customer service