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y
4 years ago

Very disappointed !

Very disappointed !
I booked a night in an apartment which was in a very bad state : the kitchen was disgusting, the AC not working, strong smell of moisture, the bed not comfortable...etc
As mentioned above, the air conditioning was not functioning and even after informing the reception there was no reaction from their side. The ambient temperature was around 28 degrees.
We found a big insect in the bathroom.
Besides to that, at 07:30 one employee was tendering the grass very loudly in the garden near the apartment which woke me up immediately.
Breakfast was somehow not included in the booking and must be paied as an extra.
A very bad address, I will never come back to this hotel.

O
4 years ago

..

M
4 years ago

..

D
4 years ago

Spa

L
4 years ago

Good hotel, 20min from airport by Taxi (17TND on F...

Good hotel, 20min from airport by Taxi (17TND on Fridays is enough per ride). Hotel is solid, clean, but not worth the asked price and dinner is too expensive. So only four stars. But nearly no tourists, some Arabs (business and holiday), therefore very calm, especially the pool area

K
4 years ago

The hotel Smells of jasmine very pleasant !!!

The hotel Smells of jasmine very pleasant !!!
Very nice hotel, the rooms are small.
Good the view not very beautiful very disappointed when several rooms were available.
The price is very high but I have even recommended it to friends, very well placed in gammart. I think to go back if the price is lower.

A
4 years ago

I went there several times, being Tunisian, I went...

I went there several times, being Tunisian, I went there in 2012 and the service was very good. I went there several times a few years later and was really very very disappointed the last time I was there.

The service has changed since, because when you are Tunisian, you get poisoned!

My grandmother got sick the day before we got home and my mom and I the next day. We were all affected.

I had Staphylococcus aureus for over 19 days! Extremely shameful!

You don't deserve any stars for this stuff!

And that's not all, twice the last two times people have dressed in clothes and the staff have done nothing to fix it! The pool remains dirty!

The hotel no longer corresponds to a five star, far from it! I will not give him any stars! Horrible!

N
4 years ago

An ok place, decent bar and in a large complex whi...

An ok place, decent bar and in a large complex which one can jog around. A little out of town but that can be a bonus if there is any problems and it is quite quiet. There is another bar in the complex that the locals frequent and it can get a little rowdy at weekends so make sure your room points elsewhere (away from the tennis courts).

R
4 years ago

This place looks like a palace from the moment you...

This place looks like a palace from the moment you enter the proberty. There is an ATM and a souvenir shop in the lobby. Also turkish bath and spa with a good scrub. The room is beautiful, and some even have a balcony where the near view is only roof but the farther view is the village, nice place to enjoy the sun. Facilities are above average as well. And a wing piano in the lobby. The restaurant gave me the best Iftar buffet I've had so far! Only the welcoming staff in the underground restaurant weren't very genuine and hospitable. But I would surely come back to this hotel.

H
4 years ago

Hello

k
4 years ago

I note 5.

I note 5.
Luxurious hotel and magnificent setting !!
Nice experience to redo.
The welcome is warm with competent staff
I love the architecture of the hotel which shows a huge amount of work that has been done

F
4 years ago

the hotel was once very nice. unfortunately it is ...

the hotel was once very nice. unfortunately it is now a bit run down.

Unfortunately we noticed the spa very negatively: a very bad-tempered receptionist, the hammam is very shabby and it also looks like a check-in. we booked a massage, which was also very unprofessional.

S
4 years ago

1. AC was great; something you cant find a lot in ...

1. AC was great; something you cant find a lot in 5 star hotels.<br/>2. Food quality not that great, compared to other 5 star hotels in tunis.<br/>3. Only 1 guy at the check in reception. Imagine the line.<br/>4. Cleaning was ok.<br/>5. Breakfast was 5/10. The staff over there should seriously be told that it is not ok to give a guest cutleries from a used table.<br/>6. Executive lounge doesnt offer much. <br/>7. You can hear any whisper coming from the other room. <br/>8. Staff were kind.
9. Electrical outlet covers would fall off when u try to plug in something to charge.
10. House keeper would knock on the door like she was a military lieutenant; unprofessional.

S
4 years ago

Nice experience as usual ... this is the second ti...

Nice experience as usual ... this is the second time that I come and I will surely come back, I chose this hotel of course for the calm and the discretion of the staff, my little blow of heart would be for the Spa center that is really up to the task, madam olfa is mademoiselle rabaa spa center are really listening and are really very kind. The hamam is designed in the old way so very original with the hot rooms and scrub that comes to fill a beautiful day of sport swimming pool and tan;)

Khaladi Salman

s
4 years ago

The location is excellent. The rooms are good. Not...

The location is excellent. The rooms are good. Not excellent. The bathrooms need maintenance. The hotel team is excellent in the service. High security and close to the tourist area of Carthage. Guidance service is available.