I made a reservation in December for a few days of summer, they canceled the reservation 3 days before the trip and I have been waiting for the refund for 5 months and I still do not know anything, if you are in the same situation contact me to report it jointly. My email: beatdanc3r@hotmail.com
If it wasn't for the receptionist who was at night during my stay, everything would be great. It is unpleasant and rude; He always has the last word and discusses with the client justifying his lack of professionalism. The hotel driver is very nice, unlike his fellow receptionist who gets pissed off when he has to take on functions other than sitting at the reception.
It has a great theme very friendly people are very clean great welcome gift
More than a four star is a 3 or 2. The bed made more noise than a hostel, the parking has 30 seats if they arrive and there is nothing to let you know if it is full or not. On the staff you can find very nice people to some very bland. Room spacious and large yes, and correct cleaning although the kitchen area does not clean it properly. For a short term, it's fine. They leave you in the room with coffees to make it totally free without leaving it.
I have already gone 3 times to this hotel, the truth is that I have always been happy if not I would repeat this clear, but I say that this time I tried the gym and the truth a little scarce, the pool the times we have gone was the water either frozen or not working because of some problem. And this last time if it is true that the staff that was there was friendly but could not say exactly the touch or cockiness or arrogance that they had at some point. But if I have to choose by connection with transport, by the area and by the price of the rooms I would choose it again.
Lovey hotel close to airport staff very friendly 15 min to madrid city centre....close to aletico madrid ground food good rooms very clean and comfortable...nice stay for a weekend .
The pleasant hotel, decoration of the Hall very nice, great attention in the cafeteria and in the reception, with the exception of Mr. Alvaro that should try in a trade without attention to the public. With the service of Transfer, the fatal arrival, thank goodness that the receptionists who were this morning, April 13, have compensated for it with thanks, and thank you the hotel address, because they have been delivered thanks to you. of a consumer complaint.
It hurts the bad attention of Mr. mentioned last night.
Right, the hotel no more, clean and the staff friendly.
I loved the hotel, the very attentive employees, I also loved the decoration, without doubt 5 stars I hope to come back again
Perfect ! Very welcome, very good bedding, excellent breakfast and a very convenient shuttle service.
Good hotel grand entrance although a bit confusing to get there
Excellent location between different points to go where it is necessary, very correct treatment and attention, everything very neat and clean, highly recommended and very professional
Very bad, the quality of the rooms is not the one offered, it is not as they sell it, the beds are very uncomfortable, the breakfast is better in a bar, I do not recommend it, and above all, the staff that works there is not competent. IT IS NOT EASY AND EFFECTIVE OF EXPERIENCE Wishing to get to the room and you can throw long waiting time at the reception.
X everything in general ... very pleasant experience and exquisite treatment
I really liked it's service, extraordinary staff. I did not like that the toilets and showers do not have a door that privacy ... I went to several or enough hotels in Europe and only this one presented the room for me this problem
Original the exhibition of old cars that they have in the hall
Not bad.. Everything was clean, small moderate room. Breakfast was also awsome. It is far from city center. You may prefer if you will visit companies around here in your business trip
I am writing this to let potential future guests know that the hotel service at this hotel is one of the worst that I have been able to find in all the hotels we have been to.
NEW YEAR'S EVE DINNER;
Our 4-year-old daughter makes us sick, our plan was to have dinner in the center of Madrid, we had to return to the hotel, at 5:00 p.m. we told them that we should have dinner at the hotel for that reason, their answer,
IT WAS LATE TO PUT US A PLATE OF FOOD IN NOVHEVIEJA !!
REGRETTABLE!!!!
They had no mercy or qualms about knowing that they left 4 people and a 4-year-old girl without dinner on NEW YEAR'S EVE!
If possible, I would like the maximum representative of the hotel to contact me as soon as possible, because I plan to spread this message to all hotel search engines, thus leaving a record of your service.
Greetings travelers!
Hotel highly recommended! It has a somewhat strange entrance for pedestrians but it is still highly recommended.
We have been 2 nights. The exhibition of cars in the hall is very cool. The good treatment with friendly staff.
The air conditioning did not work well and they have solved it as soon as we have mentioned it in reception.
Regular cleaning: generally clean, but the shower joints, in addition to not closing well, were very dirty and descoladas of the silicone, which made the parquet wet. There was also a lot of dust under the bed.
We went to spend a weekend in Madrid, we trusted the "supposed" proximity to the center and category of the four-star hotel. I will start commenting, that the metro is about 20 minutes from the hotel walking and from More
They gave us a suite because there were not many people staying. The front desk staff was very friendly.
Modern and well equipped rooms. Exhibition of classic cars in the hall.
Large room, with water in free fridge and comfortable pillows
A disaster. We reserve and pay in advance. As soon as we arrived we had no hab. By overbooking. They returned the money but we ran out of hotel. It is in a Polygon and the Transfer driver was talking to us badly about the hotel since we left the airport ....
I did not like this hotel because the light went down several times a day there was no hot water. IT WAS IMPOSSIBLE TO TAKE BATH !! There were also some unfriendly staff. There was no lunch, no snack or dinner included.
Curious hotel with exhibition of large classic cars, functional and comfortable. The downside is the location, which for some will be its advantage
There is no problem in equipment.
We asked for cleaning, but return was late one day and stayed in part in the lobby. The staff is also mackerel and the service is not very good.
Very good hotel Very spacious rooms. The breakfast excellent. The staff very friendly. The huge beds
Excellent deal, Very good room, location, punctuality in taking me and bringing me from the airport ...
The hotel is very nice but they say they have for people with wheelchairs and the facilities are not made for them either and that is a lie because neither the shower nor the room is made for people with a wheelchair and above when you ask for a double bed they put two separate and the van is not adapted and on the page it says that when you enter the room you enter two bottles of water and you do not receive anything and they have changed me twice and my partner took the room to shower and not IT COULD DO BECAUSE THEY ARE NOT ADAPTED TO PEOPLE IN WHEELCHAIR
Very good experience. The impeccable hotel and the very attentive and polite staff.
All hotel employees are very friendly and very accommodating. We have rarely been served so well. Kudos to the staff
Well maintained hotel, comfortable rooms, the cars are original and the reception and transfer service quite complete: p
Good hotel Spacious rooms Buffet breakfast with quality products. Nice staff Improved the transfer service.
Rooms and service very good, something expensive the cafeteria and location a bit far ...
The rooms are large and the meeting rooms are also very good. All very clean The only downside that I can put is that it is a bit away from the city and you have to walk a lot (15 minutes) if you go by metro for example.
Wonderful. With class. Very good attention by all staff. Large, modern and very equipped rooms. We will go.
The hotel is very good. The very spacious family room, with option up to 6 people. In the cafeteria you can have more coffee for 3'50 toast. In the attic there is a viewpoint with views of Madrid and the mountains. The parking is free.
It is a good hotel, well located for business, far from the center, close to the airport about 20 km, by taxi it takes 15 min.
Very clean, friendly staff, varied and good quality breakfast buffet.
The spacious room, comfortable bed, the bathroom I liked with toilet, shower and separate washing with doors.
They have a shuttle service to the airport and downtown, also to other locations that you ask.
I liked the exhibition of cars that they have in the hotel, just as you enter the reception there is a very nice old model, the entire hall, reception, dining room, bar, etc. It is set on the theme of cars and races, there are about 4 or 5 more cars scattered on the ground floor.
I will repeat if the occasion brings me near there again.
5 points for the receptionist. Attentive to the fullest.
The hotel is beautiful, very comfortable. But the bad thing is that they offer the service of picking you up at the airport and they do not comply.
Excellent service and an amazing terrace. To repeat.
My father stayed in December and the hotel was 10. He does not have the 5 stars because the truth is a bit far from everything, it's a matter of taste. The decoration very nice and the size of the rooms is very good.
Nice hotel, spacious and clean room. Friendly staff and nice breakfast. Only the location is less. Not suitable for visiting Madrid as a tourist
Nice hotel, especially if you are a petrol head. Pretty comfortable and clean room
Modern and comfortable hotel. The owner is a collector of vintage cars and has some exposed on the ground floor
Great if you go to work nearby, friendly staff and clean facilities. Nice collection of cars in the lobby. Shuttle service upon availability.
Hotel well located and spacious and very comfortable rooms
We get a suitte because we must wait for 30 minutes with the check-in. Staff speaks terrible English or no English. Breakfast is ok but nothing special. By the check-in there was an employee David he was correct ad took time to explain something about the city.
Not a bad experience but was let down at the quality of the hotel. A bit dark and an untidy feel about it. But can't fault neither the staff nor the overall experience. Free parking too... that was a plus.
A little far from the city center which is easily reachable by metro anyway. Very close to the airport, with hotel shuttle service.
Undoubtedly one of the best hotels ..... a deal 10, unbeatable conditions and does not lack details .... thanks for everything ... I will return for sure
Very neat and clean, service staff very nice, but the windows were very small, no balconies.
This hotel is rather unsafe for clients. Quite frequently guests get robbed either at the lobby or when waiting for a taxi at the door because they leave their luggage unattended for a second and there are professional thieves waiting for their moment. The hotel should warn and most likely hire some security staff to be at the lobby/entrance. I had a Swede friend who was robbed and had his trolley taken away with two computers. When reporting this at the nearest police station, it was well known that thieves like working at that hotel. It seems that they do not make things difficult for them.
Comfortable rooms, but the hotel is removed from public transport services and restaurants !!!
A great hotel Unfortunately, I was passing through and did not have time to enjoy all the services it offers, such as swimming pool, restaurant, gym ...
What I did take advantage of was the night bar on the terrace. It was very good. A pity the unprofessional waiter and the music of "perreo" that did not stick with the time and place.
Failure that Wi-Fi does not include Internet access
The shower with the drain clogged, you could not have a minute open the tap because it was overflowing.
Sheets with hairs.
And the restaurant waiters at night did not have the best fitness ...
I really liked the decoration and the layout of the rooms. I treat very kindly. Recommendable.
Normalito incomprehensibly expensive for what it is. It has a collection of cars in the curious entrance, but the rest does not say anything. A hotel that should not exceed 55.
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