4 years ago
The hotel is nice, but besides smiling and being p...
The hotel is nice, but besides smiling and being polite, the staff at the reception totally lacks problem solving skills / experience.
I checked out, then told the reception girl that I needed to point out something about the room, in private if possible (since there were other guests checking out near me). She was probably too young and unexperienced to figure out what I meant and finally refereed me to the concierge.
When I handed the concierge the pair of ladies panties that I had found in the top part of the wardrobe and told him that it did not belong to us, and most likely was forgotten there by the guest before, he blushed and had a shocked expression on his face, hardly managing to say "sorry" and asking me to repeat the number of the room.
Poor cleaning and even poorer complaint management.