Although I don't know which location hww staff came from, whether it was Cleveland or Ashtabula, they were very attentive and supportive to both me and my mother. Although my mother was only in hospice care for 24 hours I don't think I could have asked for a better hospice. Their staff showed up three to five people at a time all at once, and was a very helpful helping me find a good cheap funeral home which I was also very happy with
This facility is top notch. They gave excellent care to my father n law. I would recommend this facility, without thinking about it. The staff is very caring.
My mom was only in their care less than a week. But I was not happy with their services.
Do NOT call HWR! When my mom and family needed support and compassion we turned to HWR. The intake nurse met with us at the hospital after the ER doctor & nurses made the suggestion. I told them that her primary care doctor also suggested hospice. My mother was denied. The intake nurse of course asked required questions. Once she found out she wasn't incontinent her demeanor completely changed: she closed the folder and said it seems she's not ready yet. I then explained that I lived with her and put her on the toilet every 2 hours. NOT READY YET? This is all the information we gave HWR: 1. Her PC doctor suggested hospice, 2. She lost 15 pounds in a month and a half, 3. She refused to eat 4. She was having trouble swallowing , 5. She could not walk without being held up or in a wheelchair 6. She was sleeping all day 7. She was diagnosed through a geriatric review 3 times as Alzheimer's 8. She forgot how to eat, drink, hold a fork, glass: I was spoon feeding her 9. I had been to ER with her nearly every other week for a month because she would hold her neck and chest and say "ouch" 10. She could not converse . The intake nurse stated : AND THIS IS A QUOTE: " she doesn't sound like Alzheimer's : more like vascular dementia, maybe call us in a while." She proceeded to close up her files even though I pleaded with her that we needed help: just some guidance: what can I do to keep my mom comfortable? Out of pain? Am I killing her by not forcing her to take pills? Food? VERY IMPORTANTLY, She did NOT even suggest palliative care. I asked. The next day I called Crossroads. I took my mom to her doctor who stated "if she doesn't qualify for hospice I don't know who does" My beloved mother died at home 3 days later with her family and Crossroads at her side .
First and foremost when care was needed for my husband, the first nurse came in and put him in a comatose state. We wanted quality not quantity of life. Now 1 day from my husbands 2 yr passing I get a freaking donation envelope. Can they be anymore heartless. How rude not happy with them at all.
There are no words to fully express how grateful I am for the Western Reserve Hospice Staff, Extended Care Nurses and Bedside Aids. It takes certain people to do what you do. Your care for my Dad towards his end of life allowed me to be a daughter and have some special moments with him.
I have nothing but great things to say about this hospice. I haven't use them personally, but as a nurse, I have collaborated with them with the care of many of my patients. When I have concerns, I call them, and a nurse is dispatched right away to evaluate a patient. The nurses and aides are kind, gentle with the patients & their families. When families chose HWR for the hospice care of their terminally ill loved one, I feel relieved. One, if not, the best hospice service out there. I recommend them.
The people who came out were very nice, but their corporation seems to be about the numbers.
hospicewr.org