As always, the service at Hornburg Jaguar is first rate. I have taken my last 6 Jaguars there, and my needs have always been taken care of professionally, timely and courteously. Thank you for so many good years of service.
I did not purchase my vehicle from Hornburg but I had it repaired there. A great customer service experience. They handled the warranty issues and got me rolling again. What a great service team!
I just bought a brand new 2020 Range Rover here and cannot get the Navigation to work. For one month, NOBODY there knows what's going-on, until I have to call the 1-800 Land Rover number to figure-out what is going-on.....Then, I get nobody to help me from this local dealership.
This place is AWFUL.
Service was great and dealer was pleasant, car has been in the shop since day 2
Took great care of our cars! Very experienced and friendly people!
I always dread buying a car, I really wanted a Range Rover and it was my first time buying a luxury car. I was expecting the process to be a nightmare. Thanks to Havon at Hornburg it was AMAZINGLY a pleasurable experience, he was nice to myself, my wife and my daughter and infinitely patient with my incessant questions. I went in looking for a specific vehicle but he took the time to show me all of my options and I am now the VERY PROUD owner of an Evoque, a car which actually fits exactly what i wanted, my only problem now is making sure my wife doesnt steal it from me!! The next step was going into financial and talking with them to close the deal, I thought everything so far has been so easy - this is where i get fleeced, instead it was the same experience as with Havon, easy, honest and straightforward. If you are in the market for a Range Rover and don't want to feel like you need a shower when you leave the dealership I highly recommend Havon and Hornburg on Sunset.
This company, specifically the sales manager Kelvin have ZERO commitment with online or call sales. During this time of quarantine I got my financing approved with the bank, negotiated it with Kelvin, submitted the application and after going thru all this process they sold it for someone who went there before me. That s ridiculous. Don t waste your time doing business with this company as they don t take you seriously.
Kelvin was amazing!!! This was the most seamless transaction ever at a car dealer. I got exactly what I wanted and Kelvin was so efficient knowing I had a long ride to dealer- he made sure the process was fast. I was also so impressed they put on my decal I had on other car, put on my license plate rim and also gave me a beautiful new one.
Kelvin and Hornburg =class act !!!!
The service I received we wonderful and attentive. We're going back to buy another car very soon.highly recommended. Great people.
Ronald Servidio is simply the best! He literally goes above and beyond to make you happy and assist you to make an informed decision about your car purchase. Dino and Luck Grasso are also really nice and helpful. The purchase experience was great and the vehicle is exceptional. I recommend this dealership!
Great service, very efficient and fast transaction. Didn't have to sit all day at the dealership. Everything was ready for me when I arrived. All I had to do was pick my beautiful car!
Something went wrong with our appointment booking, we showed up on our scheduled service day but was told our name is not on the reservation list. After my husband explained to the staff, they took our car in anyway, and put us in a jaguar rental. The service was done 2 days after we checked it in, so late Friday afternoon. Weekend is coming up when Hornburg is closed. So the staff told us we could keep the rental for 2 more days for free. We got our vehicle back in good condition and did not pay for anything (I prepaid for services when I purchased my car), so we are very happy with the experience.
Horrible salesman here. They sound like they got them off the street! Rude, talk over you...I cannot believe they are allowed to have a jaguar franchise here
Hornburg Land Rover was my most pleasant experience buying a car. Herb in sales is a champ. With my senses up and when the easy/safe decision is to walk out the door, Herb was greatly responsible for this sale.
Hornburg had its apprehensions about my honesty and intent to buy but I now understand since this was the first dealing with them but I am confident they will give me some credibility when I return to purchase my next vehicle.
The worst customer service that I have ever experienced. The staff didn't acknowledge our presence, which I found to be odd for a car dealership...anyway we thought maybe they're busy and just need a second so we browsed the cars in the showroom biding time until the staff weren't so busy. Every person in there looked up at us and right back at their desks,as if they couldn't be bothered to greet us or offer us any form of assistance/customer service. After 20 minutes of waiting around, we decided to leave and visit the Land Rover dealer in Encino. We were greeted instantly upon arrival, and directed to a sales associate that could help us throughout the whole process.
Go to Land Rover Encino, where they actually care about helping their customers and making a sale
Have recently bought two cars from Hornburg LA, a Jaguar F-Type and a Range Rover Evoque. Martin and his team worked with me on both to reach a fair deal, a quick and painless walk through the paperwork and delivery, and a solid overview of all the buttons, bells and whistles. Truly, an excellent experience.
Donovan was great! Delivered my car to me and was Very helpful in going over the instrument panel and setting up my preferences.
During such a challenging time amongst the COVID-19 pandemic, my hats off to Hornburg Jaguar!
We traveled from San Diego to Hornburg Jaguar on a Sunday morning. We arrived to a friendly greeting from Leslie at the front desk. Leslie worked diligently monitoring the number people inside the dealership with care and concern for all. (She is such an asset to this dealership.)
Mr. Hamid Ali answered all questions we had regarding our transaction. He was professional and sincere.
My thanks to Mr. Dodsworth and his amazing staff. The team at Hornburg Jaguar has really come together to ensure the health and safety of their customers.
As far as our new Land Rover? It's a Land Rover. What's not to love about it?
Keep the great work Hornburg Jaguar!
Thank you Daniel Ganon for your great service. So happy with my new car. Definitely would recommend to anyone in the market for a new car.
Hornburg has an excellent sales manager who is very reasonable and knows how to work by providing excellent customer service. He also has a great sales team working for him again who provides service. They take the extra mile to make sure they not only sell you a vehicle but follow up to see you are happy with the vehicle.
Excellent Service got the deal less than five minutes
Vartan, my service advisor is the best. He went above and beyond.
Hornburg has the worst customer service, we have called the general manager three times after the sale and he never returned our calls, also DO NOT purchase the tire/wheel and paintless dent removal insurance that they try to sell you, we have been trying to get them to fix couple of door dings and the company has been giving us the runaround for over three weeks...
Richard, my service guy was fantastic, funny, caring, understood that I didn't have a fortune to spend repairing my 05 s-type. I came in thinking I had a huge problem only to find out that I needed a new battery!
Hornburg Jaguar is a great place to buy a vehicle. They are easy to work with and go out of their way to provide a great experience. I specifically worked with Jason Parnell out of the West Hollywood location. If you are in the market for a Land Rover or Jaguar, I highly recommend this dealership.
Got my dream car with minimum fuss. Complimentary valet is an added bonus!
I inquired about a 105k car, the manager told me a price, and when i got there it was totally different. Typical car salesman tactic, i thought this does not exist in this caliber of a car, but i was wrong. After heavy negotiations, I still purchased the car. I had to get back to pick up my daughter from school, so I told them to please wash the car, and fill up the fuel. they failed to do both, car was dirty, fuel was empty.
Maybe my expectation is high, but I would at the least like to have my 100k+ car clean and filled with fuel.
I would never even think about purchasing a car from them. I recommend that whoever wants to purchase an expensive car like the ones they sell, go somewhere else. There are a lot of choices, I regret going here.
Michael Colavitti has been my service contact for over 15 years and many cars. He is smart, helpful and his customer service is like no other...HE IS THE BEST!!
I found the exact car at Hornburg. (2019 Range Rover Sport Supercharged Dynamic)
I wanted to purchase. I made a call and spoke with Kelvin who couldn t have been more accommodating. The particulars were handled over the phone and the car was perfectly prepared upon arrival. They offered to deliver the vehicle, but ended up Ubering us in (2.5 hour drive). Kelvin was incredibly professional, easy to work with and very savvy with setting up features on my car. Kelly in finance gave me the best experience
I have ever had. Everything was ready to go and there was no nonsense which I appreciate. Hornburg is definitely NOT one of my local dealerships, but I WOULD DEFINITELY purchase from them again. Thank you Kelvin!! She s a beauty and a champ!
I had a great experience at Hornburg! They were really polite, easy to work with, and the whole situation was fast and painless... not what you expect from a dealer. I literally shopped their dealer specials all over town, not one dealer in the Los Angeles area could touch it. Thanks Hornburg, I love my new car and I'm happy to be part of the family!
I had a great experience at Jaguar/Land Rover Los Angeles! Hamid, Dino, & Mark went above and beyond to help me. These guys know what they are doing and I love my car.
Great experience from start to finish. Seriously, no hassles at all. I got the the best deal and Kevin S., Sales Consultant coordinated the entire deal.
I had a great buying Experience from start to finish with the salesperson the finance person and the manager.
The follow up after my purchase was very impressive as well!
Armando did a great job of showing my how to use all the features in my vehicle, which normally I would just leave alone.
That experience has allowed me to fully enjoy everything that my new car has to offer.
I would like to Thank you all for making the car buying experience enjoyable for me!!
If you have to get your Range Rover serviced, do it at Hornburg on Wilcox in Hollywood. I could not have had a better experience.
Kelvin is the best, transparent and honest, please go see him if you need a Land Rover.
I really loved my 2013 Evoque but the lease was almost up so I thought I would take a peek at the new 2016 Evoques. I ended up driving off with new one in graphite that day because Lanndon got me a lease rate was so good and he had exactly what I wanted.
From the moment I stepped foot in the door until I left, the experience was the most friendly, professional, and amazing!
WORST EXPERIENCE OF MY LIFE! This is the most unprofessional group of car salesman that I have ever met. After 3 weeks of deliberation I decided that I was going to purchase a flight from Naples, FL to Los Angeles to purchase a 2014 Range Rover Sport. I was promised that they would deliver the car free of any cosmetic damage. I had a friend of mine, local in the area, test drive the car. He mentioned that there was broken piece of trim around a speaker. I spoke with Lanndon (the car salesman), and he told me that the car was going to the body shop to have the piece repaired.
I reconfirmed that the piece would be fixed prior to my arrival, so that there would be no delays with the delivery. When I arrived to the dealership the trim had not been replaced, and they told me that if I wanted the car that I would have to have it repaired at my cost of $2,400. I was told by Hornburg that this was their company cost; however, another Range Rover dealership parts rep told me that this piece was actually only $1,700. Regardless of them trying to make another $700 off of me, they should have replaced the piece free of charge as promised. I spent $1,300 in expenses to purchase the car, and walked out empty handed. The way I was spoken to, treated, and deceived made me extremely skeptical of their entire operation.
Their management looks to cut corners every chance they get. I would never buy a car from this dealership, nor would I get any of my service done by them. YOU ARE NOT IN GOOD HANDS WITH THESE PEOPLE! BEWARE!
They are all professionals...
They are very nice...
Cars are all in perfect condition...
The prices are really competitive...
If by your luck they have your mach car do not wait for anything just go to them...
I had the opportunity to work with Dino while buying my new 2018 Range Rover at Hornburg LA. Hornburg Jaquar is a great place to buy a vehicle. They are easy to work with and provide the best customer service. I highly recommend this dealership.
Excellent buying experience! Hornburg Land Rover worked aroun my busy schedule to go above and beyond with both purchase and delivery. I highly recommend Daniel as a go to sales team member!
Brought my car in for a computer recall. Notice the eco start wasn't working after I got my car back. Waited a couple of weeks but it never started working. Called and was told I had to bring it in. Decided to go to Santa Monica since it's closer to work. Left early, made other plans so I could make the appointment only to be told I have to drive the car about 500 miles for the system to kick back in. Fine, but why don't the service reps at Hornburg Los Angeles know that? Wasted my time yet again!
Easy and pleasant experience. The team at Hornburg is patient and accommodating. I renewed my lease last week and the swap was quick and comfortable. The team there got me through the process without any headaches or hiccups and then took their time to introduce me to my new vehicle. It's hard to find quality service these days, but this place still has it. Thank you, Hornburg!
Last week I finally took the plunge and purchased (for myself) a 2016 black Range Rover.
Highly recommend this store if your planning to buy a Land Rover. Huge Range Rover inventory with many colors to choose from.
Great people, great store and great Rover!
Special thanks to my salesperson, David Sandoval and sales mgr. Hamid Ali for
making our buying experience non-stressful, short and a pleasure to do business with.
Unfortunately, my wife took the Rover to grocery store 11 days ago and refuses to return the keys to me!
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