Hope Veterinary Specialists Reviews

I want to thank Dr. Scott Roberts for helping us in our time of need with our dog Mackenzie by removing her spleen which had a large mass. This mass was causing pain and dangerous cardiac arrhythmias. In todays world it's not always easy to find a combination of a good surgeon who is also compassionate, caring, empathetic and attentive all in one--but to find someone who will respond to you within one hour and make room in his busy surgery schedule the very next day is unheard of..Dr. Roberts is without a doubt this person!! Dr. Roberts responded to our family when we had no where to turn and others were too booked with their schedules to attend to Mackenzie's needs. My partner and I were filled with fear and uncertainty, knowing at any moment the mass could have burst and Mackenzie could have had internal bleeding or she could have went into cardiac arrest due to the spleen affecting the heart. It was Dr. Roberts who returned my call and expressed empathy and understanding while offering to perform surgery on our Mackenzie the very next day! Furthermore, the day of surgery Dr. Roberts came outside to meet and introduce himself to Mackenzie and my partner giving reassurance that she was a priority and would be taken care of...The surgery was completed without any issues, now waiting on the pathology results. Of course we are praying that the results are good--regardless, one thing will always remain and that is how Dr. Roberts related to our situation and stepped in to care for Mackenzie in our time of need. This is a testament to his true character directly correlated to his high level of ethical and moral standards of care--he has a wonderful heart and we are forever grateful and indebted to him and his kindness. Thank you so very much!

I went to Hope with my neopolitan mastiff needing tplo surgery on both her legs. Sadly I went somewhere with a prior situation with a different mastiff and it didn't end well. Even during covid not speaking face to face I was treated amazingly! My dog just got the total clearance yesterday 100%. This facility and their surgeons are beyond anything I've ever dealt with in all my years of animals! I hope that I don't need to run back however I will make the hr drive any sec of any day in the future if I have an animal that needs help! Grateful can't even describe what this place has done for me and my family

My cat was experiencing a lot of pain first thing in the morning and my vet couldn t see him until later in the day. I knew he couldn t wait and rushed him to the emergency room at HOPE. It was during COVID so I could not go inside with him. The doctor and everyone there made me feel comfortable in such a hard/sad situation. They went above and beyond to explain everything to me and keep me in the loop. I received multiple text and pictures of my cat during his stay there for an urinary blockage. Truly believe he got the best treatment there. I would recommend to anyone.

The caring, pleasant attitudes of all staff and expertise of the doctors and specialists is amazing.

I recently took my dog for a follow-up ultrasound. The nurses are wonderful here. However for 10 minutes with the doctor my ultrasound cost almost $500. Plus when the doctor called me following the procedure, he was very short with me and had no recommendation for follow-up until I asked. Then asked me to come back in 6 weeks. Right, for another 10 minutes and $500. No thank you. Sadly now I have to find where to take my dog in a few months to check her tumor.

We had a small scare with our newly adopted dog Theo yesterday when he ran through the kitchen fell down and we heard him yelp. He was recently neutered and had a seroma that had burst, as well as a small infection. Hope Veterinary Specialists are nothing short of amazing. They gave constant updates, an extensive discharge sheet for after care, complimented our good boy, and made our first experience with them one of the best any company could offer. Dr. Muhrer, Sam, Sarah, and sorry if i butcher this Maryella put our minds at ease and were eager and ready to answer any questions we had along the process. I just want to say thank you for what felt like you guys went above and beyond to make us as comfortable as possible. If I left out any names, I'm sorry. Keep doing the small things, they made a huge difference last night.

Wonderful place,my dog had an ultrasound done they kept me posted from the beginning to the end very professional and caring

We were very unhappy with Hope. Referred by our local vet for our 1 year old cat treatment for recurring wound on paw. Had no regard for distance we traveled or fact that cat was fasting for almost 24 hours. We spent 7 hours in their parking lot while cat was inside for an ultrasound that we had previously ruled out doing with other vet. Which showed nothing as we had been previously advised ultrasound hard in cats for foreign bodies. Only to be told too late in the day for treatment. Wanted us to schedule surgery 2 days later and bring cat back every day or 2 for dressing changes. We live 1 1/2 hours away. They kept asking for records which we had confirmed were transferred and when we spoke with vet seemed like she hadn t reviewed them. Poor communication regarding appointment and instructions. Also in the 7 hours I spent in their parking lot appeared mostly dogs being treated very few cats.

I live an hour away, and I have a dog that tore the ligament in his knee. I called to have a general conversation with a doctor on what typical surgery options were for this common occurrence before I drove an hour with my dog. I understand I would have needed to drive in to truly determine the best option, but they were unwilling to let me have a conversation with a specialist prior to such a long drive. I would assume, that a hospital would make accommodations in situations like this. I have never been through this before and would have appreciated a conversation, I found this behavior to be cold and very far from going above and beyond for an animal in need. You have lost my potential business.

I'm so extremely grateful to HOPE and especially to Dr. Scott Roberts and all the staff that took such wonderful care of my dog Rookie. He recently had to undergo a bilateral TPLO surgery and he's barely 2 years old. Needless to say, I was a nervous wreck but everything was great from start to finish. He just went back for a 2 week follow up and he was so excited to go inside and see everyone...that speaks volumes to me!! I can't say enough wonderful things about Dr.Roberts. To say that he is attentive, ethical, friendly, responsive, knowledgeable, compassionate, reassuring, selfless, skillful, trustworthy, and wise is an understatement! He is the best medical professional I've ever had the privilege to work with. Thank you to everyone who took such great care of my boy.