Honest Engine Review

They're honest. Always busy. Always good service. Reasonable costs.

Poor customer service entered business .. three associates were sitting behind counter one eating while sitting there the other two were sitting there as well not once was i greeted upon entering . As I approached counter I was totally ignored...still not once was I greeted or acknowledged....and as I approached closer thinking I would get service the two right in front of me walked off....as if I wasn't there.....still no type of customer service.... so after I made my way towards third associate only then was I given a gesture to be acknowledged....not to mention being ignored by all three..

I brought my Honda 2k small generator to them for service and it came back flawless and operates like new! This is impressive since it's been used out in the ocean air on the Frying Pan Tower for years! Will be back and take my equipment to them for service. Fair prices & quality work!

Dropped off an electric chainsaw to sharpen the chain. Took only a half a day at a reasonable price. Cheaper if you bring the chain only.

Lawnmower stopped running. Brought it to Honest Engine for the first time. Timely service, good price and professional service. All my equipment will go there from now on.

Shawn/Sean is always very helpful and courteous. He and all the staff are very knowledgeable of the equipment they sell. Every time we have been in or called ahead for assistance to help with a decision on which piece of equipment would be best for our job

The staff are friendly and helpful and seem to be knowledgeable.

Do not go here for repairs. I took a Stihl pressure washer in that had a cracked water pump after 3 uses. They charged a $30 inspection fee. I described to them what was going on with the pressure washer when the pump failed. I get a call back a week later and they tell me that they have determined that the reason it was cracked is because it was struck by something and that it would not be covered under warranty. I told them that I had used it 3 times and that nothing had touched it. There was not a dent or ding to be found anywhere on it. Instead of paying them for repairs I went and picked it up, although there is no refund for the $30 inspection fee. I took the pressure washer to another repair shop and described what happened to it. The worker there immediately replied let me check something. He opens the case on the pump and there is no lubricating oil. He said sometimes they miss it in the factory. They agree to cover it under warranty. If I would have kept it at Honest Engine it would have cost me well over $200 to repair.

I would expect the type of diagnosis that Honest Engine gave from a big box retailer, not a place that supposedly specializes in small engine repair. They obviously didn t do a thorough inspection of the equipment and gave a guess at what was wrong. Save your money and go somewhere else.

(In response to owner)
This is the first negative review I have ever written, so it is not something I make a habit of to talk down on business. I will say that whoever I talked to at Honest Engine had absolutely no intention of listening to what I had to say in regards to what happened. Their diagnosis was what I was going to have to live with. I bought this pressure washer in July and have literally used it 3 times. I bought Stihl because I wanted quality. It has been in my garage, never struck by anything. There is not a dent or sign of being struck anywhere on the pressure washer, just 2 large cracks at the mounting bolts. I was using the pressure washer when the water pump cracked. It started knocking really bad and before I could get to it to shut it off it cracked and started spraying water out of the top of it (I described this to the associate when I took it in and when I picked it up). It did not leak prior to that, so it is not possible that it was struck and cracked possibly in shipping or where I purchased it from as your associate suggested or it would have leaked the entire time. I took it to another repair shop and described the conditions, they immediately found the problem and replaced the pump.

Poor customer service... 3 associates standing at counter while customer is waiting on their service and did not appear to be busy...

I took my power washer in for repairs. Turned out that it would cost more to repair than to replace (it's really old). I didn't have a way to dispose of it so Honest Engine is taking care of it for me. This is the third time I've used them and they are great to work with.