Honda North Auto Sales Review

Inquired about a used car and went back and forth a few times via email with a sales guy. When I tried to schedule a time to see it I got bounced to someone else. They offered other times that didn't work for me and I asked to come another time and they never confirmed so I never went. In short, communication is awful. I sent over all info on my trade, including extensive pictures, all of my information for financing, etc. and I was told I'll be contacted when he hears something. Never heard from him again. I got a generated email from a sales manager so I reply and ask him if maybe he can be more helpful. He responded quickly and seemed as though I was going to get somewhere so I respond with my intentions and again, nothing. I emailed him back this morning to let him know I will take my business elsewhere. I work in the car industry myself and have never seen such lack of communication/sales effort.

Had to find a good first car for my Nephew, he found a nice civic with low mileage we went down on a Friday and only spent 4 hours we test drove the vehicle got a great price and no hassle Evy Borges was the best! She was friendly, knowledgeable and did not pressure us From Kevin to Stephanie in the Financial office this experience was superb! Flawless to say the least! They had the car ready to go soon as we arrived!
Thank you, Honda North your A+ a true #1 in our book!

My wife and I worked with Mike Desrosier and could not be happier with the service we received. Knowledgeable and not pushy at all.

Clean dealership with good amenities and nice selection. Great service department as well.

Much better than some of their competitors to the south. Go here first and save yourself the headache.

Great experience at Honda north yesterday and today! Brought my 2003 crv in for a couple recalls was happy with this as one was my driver's side power window switch and it had been noticeably worse since I purchased the vehicle 2 years ago. I was given a liner vehicle for the day as it would take a couple hours. I got a 2020 crv and loved it right away such a smooth ride great features on the ex model heated seats and a sunroof on these "nice" England days was great! I was quickly informed that the window switch was on backorder and would be in the following day this was fine with me as I had the rental. Next morning I texted my service advisor and was notified my vehicle would be ready at 11pm. More then pleased with my experience here now my window works as it should and my passenger airbag is safe! Thanks again for the quality experience and vehicles Honda North Team!

Hi there, I am hoping to get a response from either of your business managers as soon as possible. I've left messages this week and finally got in touch with one yesterday. She said that she would look into the issue of my lease-end balance statement and call back but I have not heard back yet. I am happy to make an appointment to discuss in person. I'm not sure if hours have changed for administrators or if we can get this resolved remotely given the circumstances. I called your dealership back on 10/9 to discuss renewal options since my lease was due that month. A gentleman gave me some information briefly and mentioned that my lease was due the following Friday. After discussing with my husband, we decided that it was best to turn the car in for now. We are both working from home for the time being so out of practicality, we figured that we would just end up leasing from your dealership in the Spring when we expected to commute to work more. I received the lease-end bill last week and to my surprise, it was drastically more than what I thought I still owed. After calling Honda Financial, they said that I actually signed a 38 month lease and not 36 months. I have been a client for the past 6 years and have leased 3 cars from your dealership by now. They are all 36 month leases. If for some reason this specific car was a 38 month lease why would your sales rep advise me to return it before it's maturity date? Also why was nothing mentioned about an early lease termination fee when I dropped the car off? As a consumer, I believe that I was given misinformation, otherwise I would have just kept the car for another 2 months.

This is was the best car shopping experience I've ever had. Everybody was very helpful and honest and informative and went above and beyond to make sure my experience was the greatest. Thank you Vanda Bento I will refer all my friends and family to you and your dealership.

We purchased a vehicle 3/15/21 from the moment we arrived at the dealership it was an awesome experience. The sales rep gave us outstanding service, Thank you Shwainlay Hamdy, for making this process stress free and easy. Your attention to detail was very noticeable and appreciated. We would definitely recommend this dealership for future purchases.

Just bought a car here and Angel was amazing! He helped me find the right vehicle without pressure and explained every step of the way because I had never done this on my own. Amazing financing staff and it was not the awful experience I thought I'd have! Highly recommend

SEE HONDA NORTH'S RESPONSE BELOW. RHETORIC. THEY MAKE NO ATTEMPT TO TALK AND RESOLVE THIS ISSUE.

Test drove a Honda Pilot on Monday came up to buy it on Tuesday. Honda North dropped the advertised price by $500 between Monday and Tuesday and charged the prior price. I've been taken for $500. Thank you Honda North!

Honda North - per your response. Who should I contact? I've raised this issue with Allison Woolf on 3/10 when she inquired about my purchase with no response. I also raised it with Sean Geyer who sold me the car on 3/10 with no response. Please advise if you are actually interested in addressing my concerns. Stock #: 67714A

Used to have an above average experience until recently. Took my 2 cars for servicing - the issue with the first remains unresolved and NO response from the Service Tech or Manager. The Service Assistants give a generic response - "book an appointment to come back in". Come back in?? You guys know what the issue, why can't I get a call to discuss next steps?

The second car had a multi inspection check, turns out that there was nothing wrong with the most expensive item listed to be fixed per 2 other mechanics I went to for a cheaper quote. Again this was brought to the attention of the Service Manager - NO response. Lastly, the Pilot was noted to have "engine leaks" during an appraisal, this is despite having a routine maintenance completed just before that. Again, no plausible explanation given.

I got an email noting I would get a survey post service - NOTHING SEVERAL WEEKS later, despite having TWO cars fixed. Is that just lip service?