Tianni Liang

Review of Honda North Auto Sales

Hi there, I am hoping to get a response from eithe...

Hi there, I am hoping to get a response from either of your business managers as soon as possible. I've left messages this week and finally got in touch with one yesterday. She said that she would look into the issue of my lease-end balance statement and call back but I have not heard back yet. I am happy to make an appointment to discuss in person. I'm not sure if hours have changed for administrators or if we can get this resolved remotely given the circumstances. I called your dealership back on 10/9 to discuss renewal options since my lease was due that month. A gentleman gave me some information briefly and mentioned that my lease was due the following Friday. After discussing with my husband, we decided that it was best to turn the car in for now. We are both working from home for the time being so out of practicality, we figured that we would just end up leasing from your dealership in the Spring when we expected to commute to work more. I received the lease-end bill last week and to my surprise, it was drastically more than what I thought I still owed. After calling Honda Financial, they said that I actually signed a 38 month lease and not 36 months. I have been a client for the past 6 years and have leased 3 cars from your dealership by now. They are all 36 month leases. If for some reason this specific car was a 38 month lease why would your sales rep advise me to return it before it's maturity date? Also why was nothing mentioned about an early lease termination fee when I dropped the car off? As a consumer, I believe that I was given misinformation, otherwise I would have just kept the car for another 2 months.