This is the best place ever. Their clinicians, practitioners and case managers offers a great service and they have helped a lot of people. I would strongly recommend this place to anyone. Their staff is amazing.
This place is not recommendable in the slightest , not only because the unprofessional time management but also because of the staff. I am , or rather was a patient of this place due to recently being diagnosed with ADHD , which in all reality is not something I can trust due to the reputation of the place. While being diagnosed with ADHD , they felt like I needed to get medication and so I did , Leading my first Psychiatrist to keep prescribing some pills and incrementing the dose, since it was not working , if ever. Since I saw that all he did was prescribe pills and not really ask about my well-being , I asked to see a new psychiatrist which led to the events of today.
Which in this case would be Dr. Andre Rivero Guevara , going with absolutely no knowledge as to who this person is and what his classifications are it is to be noted that it was the ONLY alternative option they offered . this very morning, January 19th , we go in expecting things to be different , little to our knowledge it was going to be worse than expected. The consultation starts out with the Doctor already in a bad mood , without us even sitting down or introducing ourselves , the Doctor is already asking , What the issue was, in a disrespectful non-professional manner. Which my mom replied '' The pill has not be working , and I do not see any change... whether it would be with me or my son'' , it is to be brought to your attention that my mom ALSO suffers from ADHD but rather more severe than I do , so her interest is mutual rather than that of a concerned mother and a troubled son. Suddenly Dr. Andre becomes aggravated by my mothers response and directs his words to me asking me if I have been taking my pills , to which I reply and say yes to . To which he said '' Clearly , he is not taking the pill because everybody under the 40mL has been doing well , he is spitting it out or throwing it up... are you sure he's taking it?'' in those moments my mom is already becoming quite annoyed and she replies '' Of course he's taking it , in fact I am in front of him all the time as he takes it and I remind him to everyday'' .In my brain I am thinking as to why he is doubting the words of an 18 year old man , rather than an 18 year old man , his own PATIENT. To my understanding doctors are supposed to believe the patients words no matter the situations presented , while he keeps saying that I try to defend myself pointing out the same thing I'm thinking , as to why am I being doubted and why am I being made to feel this way , when I should be speaking to a professional willing to help me. His following question puzzled me because he asked me '' What I THOUGHT the pill was for , mind you NEITHER have ever told me what the pills were for , and even as I said I DIDNT know what they were for , instead of explaining he kept asking the same question and trying to make me feel stupid. Furthermore , I do not recommend this place to anyone who feels like the psychiatrist is a safe place with people willing to help you , of course there is some people who try their best to help but the matter of the fact is that the bad overweight the good. I have never EVER in my life been so disrespected by , one , an elder and two a practitioner ''professional'' . If I could give this place 0 stars I would , because the fact that in this mans bio it says that he specializes in kids to young adults and he dared to treat me and my mother this way despite not being engaged in any provocative manner says a lot of the person in that chair , and it raises the question if that person should even BE in that chair.
By far the cleanest & most respectful staff I've ever met. Very impressed with the knowledge and experience in the mental care of individuals this facility has. Thank you so much for allowing us the opportunity in servicing your business.
If I could give this place NO STARS, I would. I was referred to Homestead Behavioral when CHI lost their pediatric psychiatrist. I have a severely mentally ill child, and this place had bad reviews, so I was already weary. Unfortunately, it was the only place I could find on such short notice that took my son s insurance, so I had no other option. The first view visits went okay. The ARNP actually seemed concerned about my son. But one day when my son was having a mental breakdown, I called Homestead Behavioral telling them I was on my way over there, and that I needed them to have my son baker acted. I was put on hold, and the woman returned and said, I spoke to our supervisor and she said not to bring him here. You need to bring him to a crisis unit. Great. Okay. I got the address of the crisis unit and looked it up. IT WAS 45 MINUTES AWAY!!!! Not even five minutes into the drive, my son was punching me and trying to turn my steering wheel to make us crash. LUCKILY, I passed a cop on the side of the road because a school was letting out, so I pulled over and they took my son to a crisis unit.
When he got out of the crisis unit, he was sent home with only 14 days of medication. I was to get it refilled with his regular psychiatrist. I went to the appointment on 11/28, which was at 10AM. I arrived at 9:30. By 11, he still wasn t seen, and I was told that there were still three people ahead of him. ARE YOU KIDDING ME? Am I supposed to sit in a waiting room for three hours with a 9-year-old with ADHD and two toddlers!? I walked out.
Since then, I have been trying to get his medication refilled with no help from their office. They had no other appointments available, and kept telling me, Call tomorrow to see if we have any cancellations. I did that for several days, but they never had any cancellations. By then, my son was out of medication completely. Now I am calling their office, being left on hold for extreme amounts of time, getting hung up on, getting disconnected. Yesterday I was on hold and then disconnected because the office apparently closed, because when I called right back, I got the answering service. I explained to her what was going on and she said she would get the message out so I would get a call back. That call never came.
Today I called AGAIN and told them I was supposed to get a call back and never did, that my son was out of medication, and I needed a two week supply to last him until the next available appointment they had. I was told a supervisor would call me back. An hour later, still no call, so I called back. I was left on hold, yet again, and then disconnected, yet again. I called back and the woman said she spoke to the supervisor and the supervisor said they could not give a two week supply, and he would not get refills until he was seen on the 18th. I asked to speak to the supervisor myself and was put on hold. After about 8 minutes of holding, I gave up and hung up.
Today is the 6th. My son s appointment is supposed to be the 18th. He has already been out of medication for two days, and now, he will be out for 12 more days. THESE ARE ANTIPSYCHOTIC MEDICATIONS. YOU CANNOT JUST ABRUPTLY STOP THEM LIKE THAT. MY SON IS GOING TO FALL APART AND END UP HOSPITALIZED BECAUSE OF THIS DISGUSTING PLACE.
YOU ALL HAVE THAT ON YOUR CONSCIENCE, AND I WILL BE REPORTING THIS BUSINESS!!!!!!!!!!!!!!!!!!
I will be going elsewhere, to a place that actually cares about the WELLBEING of the CHILDREN they tend to.
EDIT: REPLY TO OWNER'S RESPONSE.
Firstly, NONE of my son's meds are a controlled substance. The fact that your business thinks they are a controlled substance proves that you people are clearly not qualified to work in this field. I can't believe I left my child's care in your hands when you don't even know what meds are and are not a controlled substance. Wow!
Second, no one, especially someone this young, should be abruptly taken off of their meds. That is straight up negligence on your part, and as I said, you WILL be reported. Third, no patient should be hung up on or left on hold that long.
I don't know how I stayed with them for this long. They'll give you an appointment but won't see you till 2 - 3 hours. The staff to busy talking and having their own conversation and won't bother to assist you in anyway. Worst facility, every time I go I leave more stress then what I originally went in. Stay away there are more facilities available around and with more professional staff
This is by far the worse place I have ever been to. Made an appointment 30 days in advance, got to the place an hour early and was waiting for nearly 5 hours before I got up and left. The entire staff was having their good old time on a Friday. People that arrived hours after me were let in. Requested to see a supervisor and it seems that there is no supervisors at this place as no one ever came to see me.
love it that where my 2 brother go and i love it. It my favorito place
This place is ridiculous. I mad eat appointment for my son to be seen. I had my parents pick him up from school early. Had my husband leave work early early his appointment was at 3pm they arrive at 2:45 to get the paperwork done and I'm informed that they can not. That only I can fill out his paperwork since I was the one who made the appointment. I leave my job 3 1/2 hours early to rush from Kendallville with crazy traffic for him to be seen that when I arrive my son and husband are outside saying we have to reschedule. I'm sorry this is extremely unprofessional. I lost 3hrs from work, had my child removed from school early and my husband also left early. Not even an apology is given for this. I will not reschedule thanks for wasting my time and money.
I've spent the last month trying to get an appointment with Dr. Lopez. The first time someone calls me, it's not him - some random guy that was doing an assessment on me. I wasn't informed. The guy tells me to make an appointment with Dr. Lopez... that's what I thought I was doing. Whatever, I let it slide. I finally get my appointment with Dr. Lopez... I get the face time call... it's a lady. A nurse practitioner. Are you serious? And on top of that, mid way through my appointment I realize SHE HAS SOMEONE ELSE IN THE ROOM WHILE IM SPEWING ABOUT MY PERSONAL LIFE???? HOW UNPROFESSIONAL. I'm MORE than positive that's against HIPAA. Ridiculous. I'm upset and frustrated. Never coming back to this place, I feel completely violated.
