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A
3 years ago

An awful experience from start to finish. Agencies...

An awful experience from start to finish. Agencies like Penhurst are the reason estate agencies have a foul reputation in this country. They will try and screw you over by hiding scandalous clauses in their contracts (read very carefully). They will be unresponsive and uncommunicative. Their first resort is obtusity and quite often bare faced rudeness. Their last resort? Helping you with a problem. Most importantly of all, they will rip you off. Unpleasant. Avoid. A good case study for the importance of regulation in this sector.

L
3 years ago

Excellent - we rented our place from Penhurst for ...

Excellent - we rented our place from Penhurst for almost 3 years, everything was plain sailing and professional, if ever we had a problem, the in house maintance team were on hand to sort things out immediately, and the staff were friendly and efficient.
High recommend.

K
4 years ago

Nothing but good things to say about the managemen...

Nothing but good things to say about the management team at Penhurst. We predominantly dealt with Jack, but he was always quick to respond and deal with any issues that we had while in the property. Definitely recommend

P
4 years ago

We rented a property from Penhurst for 18 months a...

We rented a property from Penhurst for 18 months and the service was great throughout, from initial check in to check out. Jack and Ricardo were our main points of contact, always responsive and would sort out any problems within 24 hours. Highly recommend.

m
4 years ago

This agency is very reliable and convenient. The s...

This agency is very reliable and convenient. The staff is very efficient and responsive and they make all efforts to solve any issue that might come in the property. I've been living in one of their flats for over 2 years and never experienced any problem.

K
4 years ago

Amazing team at Penhurst, they have made the proce...

Amazing team at Penhurst, they have made the process of finding and moving into a property seamless and completely stress free! I have had issues with numerous large renowned estate agents and they have made my life hell but Penhurst changed my experience entirely for the better! I will definitely be sticking with Penhurst for the foreseeable future. Thank you all Guys and Gals xxxx

M
4 years ago

I had to rush to rent somewhere in London and with...

I had to rush to rent somewhere in London and with only a day to go, Penhurst made the process incredibly simple and took all the stress away. Lidia, the letting agent has since responded in a timely manner and has dealt with anything and everything raised. It s nice to be able to discuss and talk with your letting agent in such a professional but also transparent and friendly way. Definately recommend!

S
4 years ago

We have been in the Battersea location for 5 years...

We have been in the Battersea location for 5 years now. It gives an excellent impression to clients and has good transport links. Shame the Northern line extension isn t going further. We are happy with our location and the service we get from the Penhurst team.

C
4 years ago

We have been renting from Penhurst group for the l...

We have been renting from Penhurst group for the last 6 months and we had Jack Elkington as our agent who has been nothing short of amazing! Very responsive and friendly to deal with. I'd recommend them to anyone!

P
4 years ago

HORRIBLE!!how they treated me, my friends came in ...

HORRIBLE!!how they treated me, my friends came in March and kept their deposit and they didn't try to help nothing, in times of the pandemic I was alone at home and my pipes broke, my house was infected with mice (it took them more than a month to come) now
Then they forced me to move to another room in the middle of the pandemic, I had many problems and they never came to help, they only answered for their convenience and they always told me that with a month's notice they would return the deposit .. it's a lie !!
I asked for the notice in October and they told me what to wait for until January, the worst agency that ever had, they only know how to take advantage of people.

L
4 years ago

Far better than most London estate agents. They ar...

Far better than most London estate agents. They are honest, great at communicating, made the process super easy, always quick to respond and help whenever required. The Penhurst maintenance team are brilliant too. Thanks team!

C
4 years ago

I have dealt with Penhurst Properties on a number ...

I have dealt with Penhurst Properties on a number of occasions now, they are efficient, professional and easy to deal with. As a company they give an honest and genuine service, with a positive attitude !

A
4 years ago

Dominique has been very helpful since day one! She...

Dominique has been very helpful since day one! She has taken me through the entire process easily and she s very reliable. I m really happy with my room and flat mates. Don t think I would have had a better experience without her.

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