An awful experience from start to finish. Agencies...

An awful experience from start to finish. Agencies like Penhurst are the reason estate agencies have a foul reputation in this country. They will try and screw you over by hiding scandalous clauses in their contracts (read very carefully). They will be unresponsive and uncommunicative. Their first resort is obtusity and quite often bare faced rudeness. Their last resort? Helping you with a problem. Most importantly of all, they will rip you off. Unpleasant. Avoid. A good case study for the importance of regulation in this sector.