Home Comfort USA Review

Everyone here is attentive, thoughtful, customer service orientated, insightful, and very knowledgeable. I would repeat anyday with this company

My relationship with Home Comfort USA began last September (09/2020) when Yolanda approached me while I was shopping at Home Depot. She was offering a "Tune Up" and evaluation of our existing 25 year old heating and A/C system. I decided to have them check out our old system and make any recommendations. Manny arrived and did a thorough job of identifying issues and cleaning the system. He even made a recommendation on replacing the system when the time comes.

Well, the time came as the fan started to run when the system was off. Instead of trying to repair a 25 year old system, I decided it was time to start over with a new system.

I called and made an appointment on Thursday to have someone stop by to get the details on a new system. Manny and James arrived as scheduled on Saturday morning. Manny quickly refreshed his memory of what we had to replace. Manny and James had a brief conversation and Manny departed to another service call.

James came into the house and did a nice job educating me on the workings of the A/C and furnace. We also had ducts that were inefficient and losing about 20% of their efficiency. I chose to have a complete new system installed which included a Lennox 16 SEER 5 Ton A/C and furnace. I chose this because I already have 7Kw of solar at our home so I produce more power than we consume. But, I still wanted an efficient system. I also wanted a HERS certification for when we sell the house.

I signed the contract and they had someone on site Saturday afternoon to remove the compressor and furnace.



By Wednesday afternoon the job was completed. Santiago designed a well thought out efficient system and it was up and running.

Without hesitation I would highly recommend Home Comfort USA for your next HVAC job. All of the employees are friendly, respectful, and represent the company well!

Cheers-
Steve

Home Comfort USA is an absolute TREASURE! My A/C unit stopped working and I was completely gutted. came out within a couple of hours of my call and diagnosed my problem with integrity. He could have gone the easy way out and told me my A/C was from the stone age and there was no hope. Instead, He even changed them the SAME DAY!!! His personality, skill set, and pricing is why I would recommend him to anyone, anytime, and anywhere

Had the pleasure of working with Jason Ryan and his crew. Jason was honest and helpful what items I needed in order to meet my end goal, without trying to sell me on items I did not need. I know most people have fears of being upsold on specialities they have little to no knowledge on. Well, no worries here working with Jason from Home Comfort. Also his crew during install was very polite, cleaned work areas, and also for informative on what they were doing. Installation day was a pleasant experience. I only got one of the crew members name, Jesus Ceja. He was a real professional and took pride in his craft. The way He talked about his tasks and providing tips You can tell this wasn t just a job, it was his profession he took pride in and enjoys it. Great job guys keep up the good work!

I'm very satisfied with the service. Mike did a great job in fixing a electrical issue on our goodman furnace and our lennox el16xc1 A/C. I recommend him to anyone. Just ask for Mike

Island Comfort (owned by Home Comfort) actually did the AC installation. They arrived (six technicians in all) about 20 minutes before the scheduled arrival time ( a good thing). Everyone of the techs went about their tasks for the install in total coordination with each other; each of them knew exactly what they were supposed to do. They were all very professional but very friendly and personable, never showing any signs of impatience with the barrage of questions put to them by my wife and I. Although the installation couldn't be completed that day because of an unexpected problem, they showed up the next morning and got it finished. Overall, I was very satisfied with the Lennox product, but was extremely satisfied installation by Island Comfort

I used Island Comfort AC company. I'm not sure if they are a subsidiary of Good Comfort? This review is for Island Comfort located on Oahu, Hi. They were excellent. Very professional team who came out and get everything installed and operational. They also came back and fixed some minor repairs that were created during the process. I would highly recommend.

Wow this company went above and beyond getting me what I wanted with a great price. Marcus Vanvalen is by far the best job supervisor I had the pleasure to meet and work with. He was friendly, patient, and actually listened to what we wanted. This guy deserves a raise for sure!!! He has integrity and delivers what he says.

I work in construction and I have several crews that I supervise. The crew (Miguel Rodriguez, Douglas Alvarado and Edgar Bautista) who installed our new AC and heating unit did an outstanding job! They were very clean, great communication, very hard workers, great with my dogs. I was very impressed, thank you very much for your service! I will recommend to a friend or family member.

I had to get two full air conditioning and heating units replaced within two months. Yikes. I hired Home Comfort USA both times (first time they came through Lowe's) and they performed both installations to my full satisfaction. All people I interacted with during the sale, the installation and after were professional, friendly and a pleasure to deal with. The installers covered all carpets, wore masks during our interactions and cleaned up after themselves. Perfect. We had a little snag with the second install but Home Comfort addressed it immediately and to my full satisfaction. I ended up giving them my AC maintenance contract also. Mistakes happen. It matters what is done to correct them and they handled it very well. I highly recommend Home Comfort USA for any AC and Heating work.