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R
3 years ago

Fair

A
3 years ago

Compared to any other casino in the area, the Hol...

Compared to any other casino in the area, the Hollywood Casino in Charlestown, West Virginia is the best. All of the staff, from the pit bosses, to the dealers, to the cocktail servers, and everyone else is much friendlier and more accommodating thang place else I've been. The only criticism that I have to say, is the lack of full tables in the poker room. That's not their fault however, as they offer high hand bonuses and a bad beat jackpot. In other words, they are doing what they can but there's still only 5 or 6 full tables on a week day. They still deserve 5 stars!

H
3 years ago

If you want to go make money then go cause the way...

If you want to go make money then go cause the way they running this gig right now they only care about taking your money. I was trying to go and have some fun but every single table was $50 minimum. With stakes that high they had the nerve to leave tables empty with no one working them. So most people can only hang around tables and watch while a few play. I understand they just opened up but man...at lease put up a front and act like you care whether or not people are having a good time. I will not be coming back for a while.

D
3 years ago

Heather, manager, just nasty. They were having iss...

Heather, manager, just nasty. They were having issues with register. Told her I am diabetic and needed my drink. She sent me to another location and it took me 15 min to get my personal pizza and then it was cold

A
3 years ago

If you like gambling go to Rocky Gap instead. I ha...

If you like gambling go to Rocky Gap instead. I have been here several times and guarantee you will regret coming here. If you happen to find a reasonably priced table, the price will go up after a few people join the table. Very poor management and worth the extra mileage to go somewhere else.

M
3 years ago

Great

R
3 years ago

Bartenders and counter staff rude and very much in...

Bartenders and counter staff rude and very much into "rules". Seemed scared to lose their jobs if they didn't follow and enforce rules. Dealers were nice. Drinks expensive and not plentiful. Will not return.

A
3 years ago

STAYED THERE FOR MY BIRTHDAY APRIL 19TH. Really i...

STAYED THERE FOR MY BIRTHDAY APRIL 19TH. Really impressed by the cleanliness of the facility and the friendliness of the staff. Great pillows and really quiet. Breakfast????......would have liked some bacon and sausage. Overall, great stay and shuttling to the casino.

R
3 years ago

Nope I do not hated this place,it is a place for r...

Nope I do not hated this place,it is a place for relaxation,a lots of machine to choose to play,they have a reward for your card,they have good courts also that you can choose to eat,I still like the Epic Buffet..

M
3 years ago

They have this "Tuesday Madness" program which sta...

They have this "Tuesday Madness" program which starts at noon and ends at 10 pm. You swipe your card and you could get free slot play. Here it is 12:30 and the kiosk is still not working. It's not the first time!

M
3 years ago

The casino I will never visit again I want to know...

The casino I will never visit again I want to know if they dont believe that second hand smoke is dangerous the hold concept is a disrespect to the health of the non smoking patrons. The best machines are at the smoking area which is filty. The cleaners my praise to them try their best four stars to them but if you want the old time bar feeling with people spitting throwing their cigerette butts on the floor. This is for you

J
3 years ago

The buffet has gone down so much it is not worth ...

The buffet has gone down so much it is not worth the price. 30 dollars for hardly any food that has not been setting for some time. The chicken looked like it was from the day before. A very disappointing trip. thanks

P
3 years ago

Ok

Hollywood Casino @ Charles Town Races

Hollywood Casino @ Charles Town Races

3.8