Holiday Inn Resort Puerto Vallarta Review

Good customer service, the room is not quite beautiful, but it's nice. Very simple place.

Very good, we were taking a course there and it was all very well, in addition to the restaurant "La Terraza" was excellent.

An excellent stay, all the people are very kind and the food is respectable, it includes gym and pool, besides that the rooms are better than those of other chains, I recommend the hotel 100%

Great service! Pedro was very helpful, patient, and friendly. He answered all of our questions and was always ready to help. Food options were decent. Rooms were not very clean, lots of dust on the floor. My kids socks turned black!

Excellent option to stay working in Puerto Vallarta, very close to the airport, very comfortable beds, complimentary breakfast very complete nothing to do with the courtesy breakfasts of other hotel chains. In summary it is an excellent option for a business trip. The staff is very attentive. Congratulations

I have been taking my truck to service for more than 2 years, the service advisor Mayra is an excellent person, also professional. Super good at what she does.

Good hotel near the airport, clean and nice breakfast

comfortable, very clean, attentive, rich breakfast included

A nice place to have meetings. The service is not the best in the city but it is not lacking, if you are in the Marina area it is a good point for a quick meeting.

Sure, moth and rust do corrupt, especially in a tropical climate, but this hotel is not being maintained. Bad paint job in room, cobwebs, hair dryer broken, worn tile in bathroom, rusty metal, discolored mirror. On the positive side, clean beds, large, decent fitness center, and good service.

Very comfortable and comfortable facilities very clean, excellent service!

The best service in the hotel only that the van to the airport did not work

Excellent attention from all collaborators, the hotel very nice and clean.

Quite new, near the airport and Marina Vallarta. Free breakfast, clean, courteous staff. The only real drawback is the busy road with no real intersection for crossing over to the Marina side. If you have small children or trouble walking, do not plan on crossing the street, get a cab instead.

Good location, no beach, the rooms are a good size, very close to the Marina.

Located near the airport it is a hotel that has it all, small but with spacious and comfortable rooms.
All the services it offers work, cable TV, high speed internet, A / C, hot water, etc.
The rate includes breakfast, don't expect a Las Vegas style buffet, but it has the essentials for a good breakfast.
The gym has cardio and weight equipment, spacious and carpeted.
The staff is always very attentive.

I personally think they did a very nice job on the hotel because I have never seen a lobby as big as this one in a Holiday inn Express. I also love their service because they do a very nice job on keeping the hotel clean. They also have taxis and umbrellas when it rains. And the hotel rooms are nicely set up.

Rooms are modern and spotless, breakfast is pretty good.

Everything is very comfortable, there is a pool and jaccuzi, there is a laundry service and it is in an area with several shopping places nearby.

Upscale modern hotel. Pool and Jacuzzi. Complimentary breakfast.

Excellent facilities swimming pools and customer service

We just arrived n the place is clean n fast service we like it n we transfer from a resort I bad some problems but ok. This place is great for the first day.

It is quite helpful, I only found a small inconvenience when I went to see if my reservation was and my room was not ready I had to wait another 10 min but from that one excellent day.

This is our 2nd year in a row staying there, it will surprise you how nice it is, truly a hidden gem.

Excellent service and very comfortable, it would be clear that I would

Excellent service. Very comfortable just is not at the seaside

The hotel is comfortable and the service is good. Although it has no beach near the hotel, the pool has a very nice view. The rooms are comfortable and it is a good option to stay when visiting Puerto Vallarta.

An excellent service very comfortable and safe also very silent I hope to return soon

We stayed at the Holiday Inn in Puerto Vallarta the third week of January. We had never done an all-inclusive vacation before and probably never will again after this trip. The food was mediocre at best, never hot when it should be, and the choices were limited. There were also a lot of flies on the food, especially at the snack shack. The booze is cheap but free flowing. Honestly, to get a glass of milk at this resort was harder than shoveling a grave with a teaspoon. The front desk staff were none to friendly nor was the security guard at the pool. It took us three tries to get a decent room. The first room they gave us had two double beds even though we booked a king online. despite Puerto vallarta being named one of the top gay friendly cities in Mexico, the Holiday Inn staff immediately assumed that two women wanted separate beds. We went down to the front desk right away to get another room. The first night of our trip we spent in a dirty, dismal room facing the children's playground. After complaining to our funjet representative we were upgraded to much nicer room on the 7th floor which had nice views of the pool and ocean.

If you plan on sleeping in on your trip unplug the phone because you will get calls from the front desk staff telling you "no towel on the balcony" even if you don't have any towels on the balcony.

Tip everyone for great service. Really recommend tipping the hotel cleaning staff, bartenders and waitstaff to have a great experience. Plus most of the employees work very hard and deserve tips. Some of the exceptional staff include: Enrique (waiter at the pool), Hector and Miguel (bartenders), Diego (bellboy), Augustine (waiter).

The staff around lunchtime are not so nice or accommodating.

The beach is beautiful but the vendors are annoying.

If you want a beach chair plan to get out there early to reserve one... like sunrise early. That was ridiculous!

Bring your own beach towel because the wait for towels was "10 minutes" which actually means anywhere from 45 minutes to an hour.

If you want some great food I'd recommend leaving the resort and heading to the Marina for food and drinks at Fajita Bananas! Delicious fajitas and ribs!! yum! yum!

If you want good food closer to the resort you could go to Adelita's BUT bring Peso's if you don"t want to be completely ripped off. They lie about the exchange rate and take out their own tips. as a matter of fact there are to many good places to go for food so just SKIP ADELITA'S.

all in all- the beach was nice, the staff were friendly but not worth the all-inclusive.

Very good location, excellent facility, very nice design and very nice service

It does not give much sun to the pool, and is a bit far from the beach

This place is very clean .The staff extremely helpful.The breakfast is a great starter for the day

Good and really quiet hotel near the airport. A nice swimming pool.

Pleasant, the food can be improved, but everything is passable.

Better attention in management yu in dining room grc

It is near the airport, I recommend taking a shuttle to get to the hotel, Super clean, plus it is near the sea, super nice staff.
Buffet breakfast, from 6 a.m.

Very good place, at the entrance to Puerto Vallarta. And ready to admire planes

It's nice, the bad thing is that it's far from the boardwalk and main beach

Pleasant place, good location, half a kilometer from the airport and in front of a shopping center.

It is very well equipped and the service is excellent

Of the best attention in executive hotels, I loved being there

It's fine but it has no ocean view and the pool is small

Clean very complete with pool gym. Good service in the dining room

Clean rooms, modern building, nice pool and work out area. Restaurant that is close by is good and well priced. 20 minute walk from the airport.

An excellent place to rest, very comfortable beds and pillows

Lovely hotel thats very clean and its very affordable, the manager Pedro was fantastic. We really enjoyed our stay there

Very nice, new and modern. Big rooms with big windows. Great morning breakfast!

The building feels a bit old, but it is cleaned up in a modern fashion. The pool area is nice - not amazing - but more than fair for the prices here. I did enjoy the location, as it is only a short bus ride from downtown, and a comfortable cab ride to the airport and Puerto Vallarta. The service here was hit or miss. I also didn't appreciate the several timeshare and event salespeople in the lobby area, who were very pushy.