Holiday Inn Mart Plaza Chicago Review

Great customer service. Always there to accommodate your needs. Will definitely book here in the future.

Easy access to the merchandise mart. Nice rooms great views. Nice staff.

Great place to stay. In town for work. Great location, easy parking at Wolf Point. Phenomenal city views. Across the street is a great place to take it all in and enjoy the site's and sounds of Chicago.

Staff was amazing from the doormen to the front desk. I m an avid Hilton Member; but this location completely took the cake. My corporate office is in the Mart. Being able to be close and completely comfortable in a clean room and AMAZING view

All staff members we interacted with were friendly, professional, and helpful. The hotel itself is in a great location - close to river walkway, restaurants, and House of Blues (reason for overnight stay). Room was very clean and bed comfortable. Would absolutely recommend this Holiday Inn and consider returning in the future.

Nice hotel. The conference space was somewhat crowded, but it was mostly due to the organizer's choices. The views are great and it's actually very central to both the loop and river north. Convenient to CTA trains too. The hotel facilities are very nice- lobby, coffee shops, restaurants etc.

Great room with an awesome skyline view! Great service, friendly and helpful. Staff very nice, great doorman.

Super-great customer service. I had to both cancel and reinstate my reservation, and both customer service representatives took care of my needs with patience, grace, and efficiency. Check-in was also a breeze. Thanks, Holiday Inn!

The restaurant is expensive, we are out. The position is great, you are near of many interesting places. The room was ok, I could not see the city, my view was to the inside pool. The pool is great, warm and bigger than many others.

Centrally located and a short walk over the sky bridge to multiple restaurants and the 'el'.

Ran into a reservation problem and didn't like the room i was in. They listened and upgraded me to a better room.

Hidden little gem of a hotel with a strong late 70s vibe. Lobby on 15th floor.

The people at the Mart Plaza Hotel handled our tour group of 150 plus students beautifully. The hotel itself was immaculate the rooms couldn't be better and all of our students felt like they were being treated like kings and queens. Hats off to the staff at the hotel you are one of the bright spots of the trip.

Great overnight stay. Very accommodating. And they even upgraded us to a corner room that had a beautiful view

Great location. Decor in rooms are all over the place. We had a view of other rooms over looking the pool... Not very cool at all. They need to replace the hallway carpet

Great place to stay for vacation! I have stayed at this hotel 3 years in a row! Highly recommended!

Stayed here from Sunday to Monday in early 2015. We arrived quite a bit earlier than check-in but were still given a room right away. Comfortable room with a gorgeous view! Room service was prompt and delicious. Food here is a bit pricey, but I'll take the convenience of late-night dinner in pajamas over wandering in the cold for a place that was still open.

Our stay was excellent up until breakfast. From the start, the woman at the front desk looked bored and and annoyed that she had to get up to seat us. There was about a 10-minute wait until our waitress arrived, even though the breakfast area was sparsely populated at 10:00a. We had breakfast credits as part of our hotel package and could order anything off the menu (the food was perfectly fine, though the Hollandaise had more lemon than I'm used to). I let the server know beforehand that we had these breakfast credits. Literally halfway through our meal (each of us had half of our meals on the plate and were still clearly eating), the waitress arrived with the bill. We politely said thank you, even though it made us feel rushed (this was not lunch hour). However, the waitress didn't leave; she hovered at the table expecting us to handle the bill straight away. We were looking over the bill (mostly out of curiosity) and she said "The voucher covers your meals except the tip." Still, she stood at the table until I said that we would be leaving a cash tip. She walked away, then returned not even 5 minutes later and inspected the receipt right in front of the table. She made small talk about the weather, then grabbed and squeezed both of our coats to determine whether or not we would be warm enough. Asking? Fine. Touching and squeezing? A little weird and uncalled for. After that, we did not see her in the dining area again (we would have both ordered some juice to complete the meal). Neither of us are fussy diners and mostly prefer to be left to our own devices, but her service was mediocre at best and the insistence about the tip really put us off. Very poor ending to an otherwise lovely stay.

Clean and comfortable room. Great amenities. Courteous and professional staff.

Beautiful new accommodations. Great location including easy access to bike share. Water pressure in showers was fair. Would go back.

Convenient location to various attractions in the city, rooms were adequate, 12 noon checkout made us feel rushed and even had staff knocking on the door in the morning to check if we were leaving.

Very helpful and accommodating staff. The broken ice machine on the 18th floor was annoying.

The conference facility and staff were very well maintained

Had a great stay. The only issue was that the left over empty tray of food ordered from other guests could be taken out of the way asap though. When coming into the room, there was a tray of dishes outside the door and it was still there the next morning.

The location was great. Smack dab middle of where you need to go. We went after the holidays so we didn't have to deal with a lot of people which was nice. Only issue was before we checked out, the maids kept knocking and to try to clean pur room before check out. I was hungover and just didn't want to be bothered. But wasn't a game changer. Other than that it was close to perfect.

Comfortable beds, very clean, very nice breakfast. Not a fan of the breakfast included but still get a bill for the tip. But I guess that is the American way. :)

Didn't stay was meeting with friends but it was really nice

Had to switch rooms because of a possible bed bug problem, everything was way over priced!! Didn't realize we had to pay extra for parking per day! Overall this was NOT a 4 star hotel at all!! I would say 2 star at most!!

Great location. Comfortable beds, great location, friendly staff, reasonable prices... everything you want in a hotel!

Located downtown with self parting with in and out rights. Clean and friendly

Renovations are beautiful. Will totally stay there again!

Good overall stay. Clean room but one day the room wasn't cleaned by the time we got back at 6pm. Had to ask to extra towels.

Enjoyed my stay. Second or third time staying. Very nice room for the price. Nice view of the city. Left the curtains open at night. Everyone was polite and professional.

Could use better clean up service but its a nice hotel besides that

Very nice property. Lovely view. Breakfast good. A bit stingy in the room's accessories. The breakfast costs $ 25 per person

I checked into this hotel recently. It has a really great view from the hotel. Worth to stay in this hotel.