Was a bit disappointed had no door card had to ask a member of staff to let us in the room the heating didn't work we had a small portable heater that did the job restaurant was cold but the food was good
This hotel has seen better days.. I stayed in this hotel 5 years ago: it was clean and pleasant. Now it needs refreshing. 3 stars for the quality of the bed and the nice front office, not for the cleanliness.
Confortable, quite. Evening meal was very tastyand the morning breakfast filling. Staff friendly and efficent.
Perfect location for an early flight, the room was clean and well appointed with all the usual equipment ie. kettle, hair dryer and a large TV. The staff were all very friendly and the service they gave was top notch.
Lovely place and nice service. Staffs are very helpful and kind.
Clean and not far from Bristol Airport but I didn't like the atmosphere at our stay. Nothing to really complain about.
Convenient for the airport, reasonably priced food (including room service), free shuttle to the airport. Overall a bit of a drab hotel, which felt on the dirty side. Needs some renovation or deep cleaning.
Room was nice. Service WHEN available also good. After 11pm no drinks or food served. ROOM SERVICE ALSO UNAVAILABLE. Miserable place to stay. No shops around. So I gues buy a sandwich before coming here.
Okay for a small Holiday Inn, useful for the airport.
WiFi could be better on certain floors.
Due a refresh.
Staff were friendly and helpful.
Food is average, I get the impression it's all chicken ding...as in microwaved rather than cooked by a real chef.
Excellent customer service, they really looked after me. Thank you
Here with work. Nice hotel & very accomadating. Be sure to put the DND sugn on the door though. Even if the door is locked HK will still try to get in
Lovely room, lovely staff, and good food. Thank you.
Really bad hotel, service is horrible and the hotel management does not take any responsibility if you happen to have a ticket while eating in their restaurant. Do not stay in here.
The hotel was comfortable, the room clean and a good size. Pre-booked parking was very easy and straightforward and the shuttle bus easy to book and on time. Just 10 mins from hotel to airport drop off. Would happily book again.
Very friendly staff Good breakfast and efficient transfer service to the airport.
A good clean but slightly dated place. Excellent staff. Food of a good quality with top service.
For an airport hotel, is nice and comfy. The room was clean and had everything you need. They're even a small bar and restaurant downstairs for those that need a meal the night before a long haul flight. They have a shuttle to and from the airport.
Only 5 minutes from Bristol Airport - great place to stay before your holiday to keep you fresh for fun!
Fantastic service from the staff great evening meals for the family perfect start to the Holiday
Very friendly receptionist doing an extremely difficult job at this strange time
Dated ..heating not working ..dirty hand wash bathroom ..stains on the carpet ..Not as expected at all
Good nights sleep, good shuttle service to and from airport.
It's an OK hotel. Parking is annoying and it's in the middle of nowhere. The bed was comfortable enough and it's standard holiday inn restaurant fair (ie not very nice and criminally overpriced).
Had a quite room and so had a good sleep. Heating needs looking at as we had to move rooms. Parking is available for holiday vacations too. Airport transfer bus available if required.
Very poor restaurant service - particularly breakfast
I love Holiday Inn.
Friendly treatment and especially shuttle to the airport.
Dropped off colleagues, upon dropping off they invited me in for a soft drink. Stayed about 20 mins. Something called 'ParkingEye' charged me 100 pounds for the pleasure. Appealed. They said they needed to see a receipt of my beverage. I don't have. So they're upholding the obscene charge. How about a proportionate charge? Unfair. A lot of my colleagues stay there and I've been dropping them off after work out of courtesy. They invite me in for 'one' and this is my thanks from this vicious company! WiFi is notoriously bad at this hotel.
Ideal for a short stay. Very limited menu in bar area.
Good hotel pretty close to the airport, friendly staff
Expensive and not that great. Shocked that it's a holiday inb
First time to the UK, so excited. Days ahead, I make our reservation. I picked this hotel because it had a shuttle from the airport ( here for my global speaking/book tour from the US, 3 weeks in UK tip to tip).
We arrived after a long day of international travel and call Maria at the hotel for the shuttle to pick us up at the airport. We wait in the cold for over 30 minutes, and it never arrives! We see other shuttles two or three times, one even laughs at us because we've been there so long.
We finally made our own way to the hotel, told a trainee about the issue. He said that Maria FORGOT to tell the shuttle driver about us! He at least apologized and gave the 2 of us ONE drink voucher. I'm accustomed to excellent customer service traveling full time, and was stunned. No plans to return.
If you don't have a car it's a problem to move ... Sufficient restaurant
Comfortable and all you need in a one night stop over
Spotlessly clean rooms, really comfy, nice bar area and a good buffet breakfast, a few more veggie options would be nice but good none the less.
Easy to find, clean, well organised. Good access to airport with shuttle service.
We were passing to go to airport stopped for coffee which was excellent and very efficient and friendly staff
It appears that I didnot spot that it is a pay and display? on the Holiday Inn forcourt so future fellow holiday users please beaware
They time to in and out!!
The most average of average holiday inns. Clean, tidy, nice location not exactly close to Bristol and close ish to the airport. Staff on the helpful side of useless, but they were all quite young! All in all an ok stay...
Salad was not good, TV did not work. Had to have teMbto repair.
Holiday inn do not respond to emails? I have emailed them on numerous occassions across 3 different addresses and no reply. BEWARE PARKING EYE SCAM IN OPERATION.
They eventually replied after 4 weeks and after posting a bad review.
BEWARE PARKING EYE SCAM IN OPERATION.
Very very good service from staf first class food amazing thank you very much
Less than 10 mins drive from the airport. Friendly staff and plenty of parking
The hotel is conveniently located near the Bristol airport. The room was clean. My problem was the was no mobile signal in the back of the hotel on the ground floor. I was in 105. I had to go outside to use it properly. I could have went to the lobby but it was late. The service at the bar was initial slow but improved after 6pm.
Nice hotel and rooms, great staff and excellent food and drink. I would definitely recommend staying here.
I arrived late evening and received an excellent welcome from the manager. All staff very good.
Nice room, good food, friendly staff, how pleasantly surprising
Problems with payment and invoice took more than 30 minutes. After I left the hotel and went to city centre, I noticed one additional transaction with my payment card. I claimed about that and received money back but I didn't received any explanation or word sorry for that. Rooms were ok.
Nice breakfast,staff very helpful ,nice stop before airport
I don't like hotel rooms that do not allow you to open a window, too stuffy
Good staff that were helpful and courteous. Price of a drink a bit steep but good hotel for airport with 24 hr shuttle service
Great for quick burger lunch with free 2 hours parking so close to airport
In need of a refurb. Dated bathroom room and facilities gas a dark feel to it. Praise to staff at breakfast excellent. issue with breakfast included in room rate that reception didnt resolve despite seeing booking form, however staff at breakfast brushed aside and were excellent. In all I wouldnt recommend a stay.
Excellent staff, especially reception lady was extremely helpful and kind.
Very close to Bristol Airport, the hotel has a shuttle bus service. Airports 5 mins up the road.
Handy for the airport but it is what it is, convenient for an overnight stay to get an early flight and a handy shuttle bus.
Went there briefly to pick up a hire car. Lobby and first floor landing appeared to be clean and pleasant.
We found Holiday Inn first class and will be going again. thank you
Staff went above and beyond. Very friendly, we're able to give directions and call taxis. Rooms were clean and well kept. Breakfast was of a good quality.
This is a lovely hotel in a good location, both for the airport and surrounding area.
The staff are friendly and helpful, showing a real interest in their guests.
Special thanks to Jasmine on reception and Paul and Kat in the dining room.
The food choices were good, the presentation was good and it was always nice and hot.
The rooms are light and airy.
We will definitely be back.
Great stay again with not a problem. Staff were great and room was as expected.
Hassle free, shuttle to airport. Breakfast available at 5am too.
Not the greatest Holiday Inn, but I have stayed in worse more upmarket hotels... It is perfectly adequate for the use it is there for, ie an overnight stay.
The hotel was overbooked and we were rejected at reception after 10.30 pm despite having booked 2 rooms a few weeks in advance. Eventually they arranged rooms for us in another hotel nearby. I still don't understand why the hotel did not informed us about the situation and did these arrangements in advance.<br/>I enjoyed the stay at the Hampton by Hilton at Bristol Airport.
Very clean and tidy hotel. If going to airport use silver parking down rd as an option .Would well recommend
