Our property manager was Jacqui Langdon. Her communication was well below expectation, she was unreachable via telephone and emails were sparse. When contact was made communication was short with only superficial knowledge of our property. Matters regarding our property WE brought to HER attention. Suffice to say we have taken our business elsewhere. Don't waste your time and money with Hocking Stuart Bentleigh
Very customer friendly, considered in their communique, follow up, and flexibility for customer needs
One of the best agent ever. I tried to sell my house 2 years, spent more than $10000 , changed 4 different real estate companies, Sophorn En been my agent only 2 weeks and sold my house more than I expected. And never push me to cut the price of the house as other agents did. Also big thanks to his assistant Alex.
BAD FORM Hocking Stuart. You're acting on behalf of a landlord who is completely disinterested in a legitimate public noise complaint by a neighbour. Hocking Stuart backing the landlord and refusing to investigate the problem despite managing a property whose rental is >$895 per week.
As their neighbour I've been told to go to council with my complaint. I'm absolutely disgusted that Hocking Stuart's answer to managing this complaint is to NOT MANAGE it. It's even more unsavory to accept that there can't be a problem because the source of the noise is only a few years old. Why do most manufacturers only offer 12 month manufacturers warranties?
The representative is motivated only to look after their Landlord, having no interest in investigating the problem. My request for a service call regarding an incredibly noisy air-conditioning unit was met with statements like "There hasn't been a complaint about this before" & "The landlord doesn't want it looked at because the unit is new" (>2 years old) & "You've already told me you've advised council so you'll have to follow it up with them. Doesn't a complaint start somewhere? Don't units become faulty regardless of age? Do I really have to fight this through council when I've gone directly to the managing agent?
Pity the tenants whose door will continue to be knocked on after 10pm each night during the upcoming Melbourne heatwave requesting them to turn their noisy faulty unit off. Maybe a trip to the landlords house is more warranted.
Sophorn En and Samantha Choyce work very well as a team. They both have an extensive knowledge and good understanding of the current market. They do not create unreasonable expectations while they both make significant effort to achieve the best price possible. Samantha in particular provided huge amount of support and this was invaluable as we were selling just before Christmas and in the falling market. Despite those difficulties achieved price was more than reasonable. We have no hesitation to recommend Sophorn and Samantha as a highly professional yet caring team who will make every effort to achieve a good if not excellent result while providing ongoing support to their clients.
We were absolutely delighted with the result Sophorn and his team achieved for us at our recent auction.
Sophorn has worked in the Bentleigh and McKinnon market for many years and his knowledge and experience really paid dividends for us, with our property selling for well in excess of the reserve. We couldn't have asked for a better result!
Our experience prior to dealing with hocking Stuart was a frustrating one, property managers who never respond to your calls and try to avoid resolving our issues!
However Hocking Stuart Bentleigh have been wonderful, they answer your queries promptly and efficiently. The contractors that work for them are professional and experienced. Overall our relationship with our property manager is extremely warm and friendly and more than that they are accessible to us and receptive to all our queries and sympathetic to any challenges that may arise. Two massive thumbs up!
I had great experience with this team, Elise made me feel comfortable and confident with the leasing of my property.
Always there to answer any questions I had.
Found a tenant within a short period of time.
My real estate agent Natasha Greene has provided great assistance for me, as a tenant, in my rental property. Natasha responded promptly and efficiently to major and minor issues requiring attention. She has a positive attitude and is very capable. I am very appreciative!
I cannot speak highly enough of Samantha Choyce, Operations Manager at Hocking Stuart Bentleigh. She is friendly and efficient and nothing is too much trouble. Samantha manages our property extremely well from making sure we have a great and reliable tenant to organising repairs and maintenance quickly. Samantha has also gone out of her way to help us with anything we needed, which has been particularly helpfuI as we live overseas. I would highly recommend Samanatha.
Sophorn and Samantha went over and above providing advice, time and commitment to our house preparation and sale. A professional team and a pleasure to deal with. Thanks Sophorn and Sam.
Great agency! Natasha Greene was amazing. Made time to show me all aspects of the apartment. Very approachable and easily contactable. No delays in responding, and answered any questions I had. Would definitely recommend!!! Thank you Natasha!
Selling a house offmarket during Covid-19 was challenging, but Sophorn and Alex made the process as smooth as it could be with clear communication, patience, and a clever strategy. They worked tirelessly to achieve a brilliant result for the sale of our first family home.
12.09.20
Review for Alex Vaisman and Elise Whitmore
Wonderful Agents
Alex is very easy to deal with. His services are professional, efficient, and reliable. He always had time for us. Alex is very friendly and helpful. Quick reply on any kind maintenance. Good and professional communication.
Alex is a very professional and thorough agent. He has great communication skills, keeping us up to date during the rent process.
Elise is current property manager. She is very professional and responsible and understanding property manager. She is very helpful, friendly and lovely.
Elise and Alex make a great team, and for us have been a pleasure dealing with Hockingstuart Bentleigh.
We are highly recommend Alex Vaisman and Elise Whitmore as a excellent agents.
FIVE STARS !!!
Thank very much Alex and Elise.
Thank you for doing a valuation at our house in very, very hot weather.
These agents are the most hardworking and provide top customer service. I recommend Sarah. Sarah is very experienced and knowledgable about the current market. Hockingstuart offer exceptional customer service. They also are incredibly thoughtful and friendly. All of this really does add up to creating a very fast sale.
hockingstuart.com.au
