Clare Bailey

Review of hockingstuart Bentleigh

BAD FORM Hocking Stuart. You're acting on behalf o...

BAD FORM Hocking Stuart. You're acting on behalf of a landlord who is completely disinterested in a legitimate public noise complaint by a neighbour. Hocking Stuart backing the landlord and refusing to investigate the problem despite managing a property whose rental is >$895 per week.

As their neighbour I've been told to go to council with my complaint. I'm absolutely disgusted that Hocking Stuart's answer to managing this complaint is to NOT MANAGE it. It's even more unsavory to accept that there can't be a problem because the source of the noise is only a few years old. Why do most manufacturers only offer 12 month manufacturers warranties?

The representative is motivated only to look after their Landlord, having no interest in investigating the problem. My request for a service call regarding an incredibly noisy air-conditioning unit was met with statements like "There hasn't been a complaint about this before" & "The landlord doesn't want it looked at because the unit is new" (>2 years old) & "You've already told me you've advised council so you'll have to follow it up with them. Doesn't a complaint start somewhere? Don't units become faulty regardless of age? Do I really have to fight this through council when I've gone directly to the managing agent?

Pity the tenants whose door will continue to be knocked on after 10pm each night during the upcoming Melbourne heatwave requesting them to turn their noisy faulty unit off. Maybe a trip to the landlords house is more warranted.