Hilton Miami Downtown Review

Great hotel for cruise clients you can see the cruise ships from the hotel. Newly renovated

Still not the best area of Miami, its located near the I-95 on/off ramp overpass where a lot of unfortunate homeless people reside. At night its not the best of places to plan for a late night stroll. I know they are in the process of changing the whole art district around but a lot of what was the the problem still remains.

Good hotel with spacious room for 4, excellent bedding, we love the pillows and the mattress ... hotel more business than tourist ... but nice !!!! We love the breakfast and Guy who speaks French beautifully! Thank you guy !!

The rooms are very spacious and week furnished, the staff are also friendly.

Beautiful hotel. Bed was pretty comfortable. Didn't have a shower curtain for my one night stay which was annoying. Room was also right next to the elevator, so we could hear it every time it opened. Other than those email things, would definitely recommend! The Bay view is fantastic

Very nice rooms. Great location. Staff is a hit or miss in terms of friendliness.

Our room was a little worn and dated but otherwise the room was nice. I wish the restaurant has a wider selection of food as well. The hotel has a convenient location and we would stay again.

The location was perfect .. The view of the room .. The pillows ... The service .. Everything was excellent .. They made it a very good weekend

Cool place will not let use the restroom unless your a guests

Terrific room, with beautifully renovated bathroom, nice little extras in the room, helpful staff. Nice fitness room, though not as large as one might expect.

Awesome view! Room was not very clean throught one weeks stay. Fantastic size beds!

The hotel is nice. The neighborhood isn't go great. I am not sure I'd walk around at night. Dining options around the hotel are limited. Breakfast for 2 at the hotel buffet runs about $52 -- this includes an 18 percent service charge.

I liked the stay there good place ... nice facilities ... excellent pool

Great service, and good Conference venue. Undergoing some renovation especially with elevator system...a bit confusing and slow.

Great bar/ restaurant with lots of outdoor options for sitting and chatting.

Close by to Publix and several bay side eating options.

Nice people. Always some interesting things going on.

Spectacular. The pool view is fabulous. It has PUBLIX nearby and all services. One of the best hotels we have stayed in in every way.

The surroundings are a bit ugly, but that's already a Downtown Miami theme.

Air conditioner was so loud we couldn't really sleep, and after staying one night me and my wife have both broken out in a rash

Bistro is troublesome. Only one kitchen for all hotel activities. Expect a half hour wait to get your lunch.

Definitely the hotel leaves much to be desired, very expensive for the services and facilities offered, the breakfast has an extra charge and is not advised in the reservation but when you approach breakfast, internet has charge to be used by each team, the rooms do not have well maintenance are old and the air makes a very loud noise, the corridors at the time there was smell of marijuana and the elevators also smelling and dirty, the shampoo and rinse were not enough for two people, going down and going up to the rooms is not direct , the area is not the best given that it is close to a poor area, I would not choose this hotel again !! Very disappointed!

I still can not hide the oldness. If it was about 30 years ago, it would have been a luxury hotel .... Correspondence is not kind, too.
It seems too over-charged. It was over 180,000 yen in 4 nights.
Certainly it was 30,000 yen per night at the time of reservation, but I gave up without being able to protest in English.

Great beds and great rooms. I stayed on one of the higher floors and the view of the water was great. The valet service was great. The hotel was also located right by public transportation that made it easy to get around.

This has been the worst hotel experience we ve ever had. Horrid customer service, lied about when we could check in, no longer have transportation from airport to hotel, and completely not family friendly. I m happy my kids are going nuts in their lobby as we wait for a room for 2 hrs and still do not have a room that we paid $350 for one night only. Hopefully we get a room before we have to check out.

Charged us to much for our room . would not recommend anyone to your hotel. We book 3 MONTH in advance for 2 room . got there only had one room . was not satisfied with the service that we received.

They were mad at me for just using the men's bathroom. Told me.not to come back. I guess I will have to cancel my reservation for next week.

Lovely hotel. Catering for the conference that I attended there was top notch. My only complaint was about the overpowering fragrance of cleaning products in the meeting rooms.

Great location and good value for money. They shouldn't charge for the parking though.

Convenient to the center and the airport. Outdoor swimming pool, terrace, extra-large and comfortable beds, multilingual staff, also Italian

Worst hotel I've ever stayed at the staff are rude the managers don't seem to care about how their employees act toward customers.
We had to wait over 35 mins just to speak to somebody who worked at the hotel.
Because a older guest was having an issue with something which apparently takes all the staff you have on board.
After we arrived early after a long flight and arrived at 6 am to the hotel just to be told they had no rooms available yet and were comeplelty rude to us.
We had called ahead and had it in the notes in our reservation that we needed a room in the early morning since we arrived really early.
Instead we got told no they don't have that.

When we talked to one manager they seemed helpful over the phone.
the same girl was their the next day that yelled at us and was rude.

Well we needed to change ect and were told to CHANGE IN THE BATHROOM. Which was dirty smelt terrible and looked like they hadn't cleaned it in days.
We left our luggage downstairs with the only nice person that worked at the location and went to the beach where we slept because we couldn't at a 4 star hotel because they don't know how to plan better.

We got sun burned from staying hours outside because the hotel was so beyond rude we weren't offered any accomandations until we said we knew tons of big names in the radio industry and were falling them because we won our trip to Miami and speaking to a nice manager over the phone that night after 6 pm
We finally got our room around 4 pm
And the same rude arrogant workers were still working who took out my key threw it on the counter and was still acting like a stuck up snub. Didn't even tell us what floor we were on what we had in the rooms.
Then we asked if they could at least send out luggage up from down stair because it was heavy and even that was impossible she told me we should just get it downstairs In the rudest voice. Other people's luggage was coming up from the bell hops cart.
After we got the luggage we had to carry it up back through the lobby and then find the other elevator to where the rooms were located because we still didn't know where anything was.
I've stayed at motel sixes that have been cleaner then this location more helpful gear consumer service soft towels free breakfast brought to us ect. And WERE TALKING ABOUT A HILTON HOTEL THAT'S RICH AS ANYTHING AND EVERYTHING ABOUT IT SUCKED. I have a ton of friends who are now canceling resevations with the Hilton because of what I experienced and I know alot of people.
I also want the 78 bucks that was deducted from my account back that I was promised would not be deducted because we're promised a refund from Victoria and another manager since we had the worst experince ever.
I'm somebody who knows alot of famous YouTubers bloggers ect and will not stop until I get help with what happened at this hotel.

We had a great night there before the cruise. They bent over backwards to please us during their construction.

Electricity has been out in my room for hours. No lights No air conditioning and No help from the front desk. Other rooms have power but no effort to accommodate guest.

good hotel and good prices. very clean and friendly staff. i like thr fact that i ask to stay high floor and my request has complete. thanks

Amazing hotel, friendly staff and super quick service !!! Highly recommended!!!

Friendly staff. Nice in hotel food options. Rooms are very nice. Vending machines aren't over priced, in fact they are cheaper than stores.

It was nice hotel. Room was spacious, the only let down was there was no microwave and finding the fridge was a hassle. The front desk was no help and there was $100 resort fee.

I have a great room with a view of the ocean. The staff was helpful and texted me to answer my questions.

Rooms are excellently designed and it is very nice place to stay with friendly staff. Very convenient location!

Beautiful hotel, walking distance to just attractions, and it's only a short drive to your cruise ship!

Treated like royalty from the start here. We had a terrible time with Delta(getting bad review fly SW or AA) even getting to Miami. We arrived VERY late to our reservation but rather than making it an issue they apologized for our travel woes and upgraded us to bay view rooms. Then after some claiming baggage issues I was missing an item and the young lady today offered her personal for me to use . Visit Freddy and Talita DOWNTOWN HILTON MIAMI .

Quite on the expensive side (USD 10 for a bottled beer), but still good hotel...if you prefer to stay in the city rather than on the beach...

Very comfortable rooms. The staff is friendly and helpful.

Beautiful place, beautiful view. I would stay here again.

The signage is horrible, access to the hotel from the parking deck was an adventure, the elevators are not reliable, and the halls are chocolate brown!

Valet service was quick and simple. Food was excellent. The staff was very accommodating and attending. The ballroom was beautiful. Nothing bad to say.

Wow I liked their service a lot, the food was amazing, the room was big and clean, the location is great. 5 stars!

As this is my first stay in Miami, it's hard to determine if this location is in a dingy part of time (as there are homeless right outside the door), but even having to consider this isn't a good sign. While the accommodations themselves are great, the hotel could be "tightened up"... While still in my room, someone knocked on my door explaining that my room was checked out. I also saw breakfast as included when I booked, but it isn't applied to my room. The place is good and close to many buildings but be leery of a few things when staying.

Beautiful area and view. Wonderful service. The room temperature did not work so well though.

Bit older. No minibar, no toothbrush ... and $ 270 the night.

What a joke of a place. Seriously. Security is a joke as well. Do NOT STAY AT THIS PLACE if you wish to enjoy Miami or a honeymoon. Thanks for the pathetic start to a honeymoon i won't be staying at a hilton again EVER.

Well when I checked in the front desk the guy was there didn't gave me any direction where was the elevator, what time is the check out, until what time the bar close, where was the pool!,well not friendly welcomed. Housekeeper was friendly and the room was clean.

Stayed here a the day before a family cruise. That staff was great enjoyed the luxury the hotel was going through renovations that you can hear but overall great hotel especially the staff who helped us with information about the city and kept fixing are card key issues. I went to sleep with my door slightly open and security gently knocked on the door to inform me it was open . I would definitely stay again

It was my worst experience .my first time in the hilton hoping for an extraordinary luxury room and it looked like any 100$ hotel . Horrible no towels. Cabinets open.

Hotel was overpriced for what they delivered. Elevators were a mess - at least 1 out of order, 1 erroneously stopping at every floor. Long delays waiting for an elevator - and we were only on the 7th floor!
Water pressure seemed low, resulting in low flow from showerhead.

The Hilton Dowtown is phenomenal. The hotel is definitely the place to be. Hospitallity was Awesome, the food was delicious and the night was Amazing!!

The hotel was fine. It s not necessarily my style to stay in a downtown hotel with garage parking. Unfortunately I traveled from Ohio and had a luggage rack on top of my van. I was forced to valet and pay $50 per day for parking. This was probably my fault for not looking at the website or doing my due diligence so I won t take it out on the hotel.

The hotel was clean. Staff was friendly and helpful. I was not happy with the dining and the service was near awful (failed to greet, offer suggestions, offer drinks, refill drinks, etc...)The food was fine and the portions were large.

Overall I have a hard time faulting the hotel for my personal preferences. This was the hotel that was holding the conference and for convenience we stayed there.

Unimpressed with the pool, but I loved everything else about this amazingly dog friendly hotel in front of an awesome dog park.