4 years ago
The WORST option if you don't want your money stol...
The WORST option if you don't want your money stolen! After making a reservation online, and having paid more to obtain free cancellation or change of reservation, this hotel stopped making the reservation change, and never sent me emails with the confirmation of the change, having previously asked me to send it to me , and calling up to 3 times to confirm the change of reservation and request again and again that please send me the reservation by email. They never sent it to me, and when I'm going to call to cancel or move my reserved date they tell me that nobody made the reservation and that nobody is responsible! The reserve department is the worst potion, and they are not responsible for their lack of work and seriousness! This hotel stole my money! I do not recommend it