Hilton Brighton Metropole Review

The room we stayed was sub-standard. A family room with no bath is not really a family room. It had no air conditioning which made it stuffy at night and the fan provided was broken. The size of the room was small even for a double so really didn't feel like a family room.The room looked like it could do with a deep clean and finding mouse poison under the bed was a bit of a put off.
The breakfast and location was the redeeming feature of our stay.

Beautiful hotel, fabulous food and great service. Facilities- like pool and steam room etc were really lovely too. Only down side was expensive hotel parking even as a guest. Annoying as lots of space in car park as most go elsewhere but just makes it inconvenient. I suggest lowering prices to 15 pound a day.

The standard of hotels in Brighton isn t great, you d hope Hilton would at least try but it s truly not very good. No aircon in the cheaper rooms, a cheap fan (which gets turned off by house keeping, leaving the room to be hotter than outside when you return after a busy day), dirty carpets, windows you can t open and overall very dated. We had a recently refurbed bathroom, but it was very cramped and using the toilet made me a bit of a contortionist. Didn t get new toiletries after the first night, house keeping woke us up at 8.30 on check out day. Breakfast is good, though busy.

Room was fine but if you enjoy good service in the bar this is not the place for you, ordered a few drinks and it would be at least 10 to 15 minutes before the drinks arrived

Went to the Metropole for afternoon tea in the front bar. Had a lovely table on the outside balcony area but the service was rather slow.
The tea was pretty good with a nice selection of sandwiches and cakes.

Very disappointing. Looks like it might once have been quite grand but now very tired and horrifically overpriced. Rooms are tiny and ancient. The bar is expensive, and some of our food never turned up (except on the bill). Parking charges are astronomical for a hideous cramped basement. There are plenty of much nicer places to stay in the town and you'd do well to avoid this maze of run down rooms. It would get one star if it didn't have a nice staircase and a few friendly helpful members of staff.

Staff friendly and attentive. The reason for only 3 stars is that the temp bar in the Oxford suite is badly set up and hard to serve quickly. Extremely long wait to get served

Could benefit from air conditioning as the main bar area was frequently uncomfortably hot, but otherwise I enjoyed this venue

Plenty parking, didn't stay overnight but seems efficient

Very nice hotel with good food. The drinks are very expensive.

The Hilton is a nice venue for wedding. Big choice for breakfast.

The room is too small for the two beds placed in it. The bath room needs a couple of days out of service to replace the bath and redecorate. Having said that the soap etc is top quality' as is the service, including the surprise birthday cake.

If u want a good night's sleep don't stay here. Beds creak badly as u move. So unless u r dead book elsewhere!

Not what you d expect from a Hilton... room was dirty, needs a really good deep clean. Lots of hair everywhere!

No air conditioning so the room was roasting hot (although I might be expecting too much from an old hotel like this!)

However... staff were really friendly, it s a great location and the breakfast was pretty decent... so just sort the cleanliness out and this will be a really nice place to stay.

Noisy room at end of hallway - could hear doors slam shut and loud housekeeping staff chatting in the lobby. Ridiculously expensive internet and buffet breakfast. Upon check-out - no one asked about my stay. They handed me the bill, didn't look up. I would never be back. I should have stayed at the Drakes down the street as my colleagues there had a lovely stay.

Went to see Pam Ann - good experience apart from being overcharged at the bar

Been here twice. Never impressed with rooms. Rooms so hot and no air conditioning. They text you to ask if its adequate. Then ask how to make it perfect then ask for extra money. The bar is more expensive than the grand hotel. The bar toilets are in need of refurbishment.

Had a small room with a terrible view but it was clean and comfortable. The staff were very friendly and the hotel position is very good with its own parking.

Beautiful hotel, friendly professional staff great location

Hotel was fine. Nothing inherently wrong but the room & the common areas all seemed just a little tired and in need of renovation.

Very nice food and staff but shocking poor quality room. Posted a full review on trip advisor.

Good comfortable hotel with great buffet breakfast and friendly helpful staff right on the seafront about 5 minutes walk from pier.

Lovely steam, sauna, jacuzzi and pool and big pots of tea!

Awful we asked to rearrange a stay due to unforeseen hospitalisation a week before our stay was booked in for. We didn t expect a refund but maybe a rearrangement or even would have settled with a small discount on another booking when it was quieter but they flat out refused. Selfish greedy people IMO. Also heard the rooms are a lottery anyway so you take your chances when you book. Would not recommend.

Dirty windows. Basic facilities. Dirty carpet... don't really see how it's a 4* hotel.

Used their car parking facility while attending a presentation evening (food poor overpriced and slowly served 2 hours for 3 courses and cold coffee) went to retrieve car at 1110 payment machines not working- No signage anywhere, returned More

Charming nice hotel, our room was very spacious and the food was also very good.
The only issue was our neighbour having his TV too loud. That was quite anoying.

Excellent quality, comfy room, really friendly staff.

It is awfully bad. Not worth for about of money we paid. In summer no AC, poor shower, toilet not flushing. Staff was poor. No help

Excellent hotel of high standards, accommodation excellent, food very good, polite and helpful staff.

The room I had was decent but small. If you have lots of luggage or computer equipment or even room service, it's very cramped. I think the bathroom felt more spacious than the bedroom. Otherwise it was functional and clean.

Service was good - I got seen by the front desk staff in good time and they were friendly. The room service staff was competent, bringing in my dinner professionally and in a relatively quick time. Food was as good as you can expect from a good chain hotel - expensive but edible.

Misc stuff - major points off for the elevator issues (other people and I waited 10-15 minutes for AN elevator, which was reduced to 1-2 lifts out of 4, IIRC), location was good despite being in a very busy area, and if you don't like room service, many restaurants are available for takeaway and dining in as little as a block away. Going to the touristy spots was to be had by a 5-10 minute walk. Beach was nice except the day I was visiting was raining and dreary. Of course, the day I left, it was sunny.

I might consider coming back here if they do some room improvements and deal with the elevator reliability. Otherwise, you might get better deals elsewhere.

Poor customer service. Average room with notice from dripping tap and external fans. No ability to control temperature of room. Feather pillows with no ability to switch for hypoallergenic pillows.

Went to this hotel for a conference. The facilities were good but delegates that stayed over generally felt that the place was a bit tired and could do with a freshen up

Nice hotel. Staff very pleasant. But only there to give a talk at a conference.

After trusting the Hilton brand we booked for a special treat and it was a complete disappointment.
We arrived to be told we were a special VIP for the stay! On most occasions you d think this would make it all ok but I can honestly say there was not a single part of this hotel that was worth paying for.
The room was booked as a deluxe sea view and apparently upgraded. It was disgusting! Stained carpets, ripped nets, dated bathroom with old and uncomfortable beds. We paid a lot of money for the room which also had a sofa bed. When we sat on the sofa bet it was literally springs! Obviously we called reception to move rooms, they stated we had been upgraded so were shocked and would send the manager. He agreed that the room was as standard and that even though we booked through Hilton s website on advance purchase the rate we paid was a lot higher than the standard so refunded the difference, however he couldn t move us to a better room. Even at the standard rate, this room was shocking! We tried to find another hotel to stay in but as a concert weekend we couldn t find one.
They sent two replacement put up beds instead of the sofa beds and they were slightly better. With the special treat now quickly becoming a disappointment we decided to make the best of it.
Breakfast was abysmal, the restaurant was grimy, there was traces of Hilton standard attempts but not enough. The hotel smelt bad and is in desperate need of an overhaul.
I want to say that the staff made up for all of this but I can t.

They had some terrible celebration bunting for 100 years of hospitality and you d think with that much experience, Hilton could do better!
This is the second U.K. Hilton that s disappointing and I have lost hope for trusting the brands reputation and the European department need to give them some support in hospitality.

I would not recommend this hotel.

Brilliant hotel and staff all very nice and helpful

Loved the Art Deco style of the entrance and the staff were very diligent but can't help but feel in areas it could do with some renovation.

Staff are great and hotel is clean. Bar has good vibe bit pricey but reasonable for Brighton. Breakfast is great and lots to select from.

Quite, near the see side but Hotel sign was not visible, pleasant staff

A very pleasant hotel on the sea front. Excellent staff

Not worth the price tag. Relatively pleasant staff, but our room was small and basic. Wallpaper peeling is some communal areas, dust everywhere and some very shoddy repairs to the room (unfinished paint work etc.). All in all, not what I expected from a Hilton hotel.

Very good all round service Will come again thanks Ian Bailey

If I could give zero stars I would. Rooms had no air con and the windows didn't open so it was unbearably hot in my room, the desk fan in the cupboard did little more than circulate hot air. Out of the four plugs I could find in the room More

4star hotel? Ive been to better 3stars and maybe even 2stars, this hotel was a big dissapointment, i was joined for lunch by a friend who is very fussy about food as he is allergic to alot of different ingredients so he asked if we could have some simple put together, and we didnt mind if it came a a slight extra cost. They outright said no, if we had just come in for lunch, i could understand, but i had been staying here a week and eaten in their restaurant twice everyday. NEVER GOING BACK

Where to start... 3 hours queuing in a crowded, non-air conditioned hallway, listening to people complaining and asking to speak to the manager. Too bad the manager was busy taking all of the other complaints! Even when some of the guests More

Overnight, short stay. Comfortable bed and decent bathroom and shower. Flat screen TV with a coffee/ tea and kettle amenities. Will use again if in town.

Nice place, right on the seafront. Some of the rooms are better than others.

A beautiful hotel situated along the seafront. Breakfast has been lovely with a lot of choice. The single room is quite compact but not in a way that impedes.

Great cocktails , staff friendly , and prices are not too bad ..

Nice cosy lobby. Clean bathrooms on the lobby floor. Seems like the best hotel in town.

Classic design and elegant but starting to show it's age.

Grand old building in a great location, but in real need of a refurbishment!

2nd year for our Christmas do, and the food was much better than last year, very attentive staff, what a good service. Hopefully, we get next year's do there again.

Very nice atmosphere and great service and Sunday roast was great value for the set menu would. Recommend and definitely go again

Staff at the reception not very knowledgeable and corporate food very bland

Fantastic venues seafront
Really breakfast great again great views

Aged and old. Pool area is poor. Staff was friendly.

Ok staff, can be unhappy if they don't get their own way

The room was OK, good bathroom, comfortable beds.

Fantastic hotel, great facilities. Would highly recommend.

This place is nice for there food and service being friendly too

Room was spacious and generally well kept, few minor point which were disappointing (carpet thread bare, chair had cracked upholstery, shower grouting needed attention)
Staff were superb, well attentive and professional.
Breakfast was terrible. Hot food was of poor quality and variety was OK but expected more from the Hilton.

Fantastic hotel beautiful views and great place to stay with very helpful staff.