Hilton Austin Airport Reviews

We stay here before early trips leaving Austin. Always use the park and fly. Food is good, though menu is limited. We will be back

Great stay. Clean as a whistle. Friendly staff, great shower. Just a breath of fresh air when it comes to staying at hotels. I would recommend any day.

It's the airport, so they try to charge you to park; If you are frugal enough it's a light walk from the gas station. Nowhere else to eat other than the hotel bar, but breakfast is awesome... but only complimentary to honors members.

Our room was excellent. Very clean, very comfortable, and quiet. Such easy access to the airport. They have stickers on the doors to show that you room has been cleaned and no one reentered.

Recently updated their rooms and my gosh they're beautiful, with every amenity needed. Wish they had better cable TV programs or streaming on it. But this is a nice hotel with very nice employees.

So far so good and very clean place with newly renovated rooms. First night here out of three for business. Will do review again after final day here.

The facilities were good which is really the only saving grace here. I was one of the people seeking refuge (Austin local), who had been without power for 2 1/2 days. I got to the point where I was seeking refuge and was willing to go sleep at the airport if needed to have heat & power... but decided to stop by the Hilton just to see if (by chance) they had an available room. There was a man who pulled in behind me and his wife was driving but he jumped out of the car first and rushed to the front desk before me even though I pulled in ahead of them. Once he got to the front desk, a woman working that day gave him a room. I was next. When I asked her if there was a room available, she tells me that she had just given away the last remaining room. I then told her that that room should ve been mine because I was actually there before the other people who jumped out of the car to beat me in line.

I think she saw that I was upset and desperate and would have made a scene had she not tried to help me. However, the fact that that her first response was that no rooms were available (and when I checked-in and walked to my floor I saw numerous rooms with clean seals on them, meaning, that there were many available rooms) really upset me!! How can you do that to someone? If I hadn t pushed back and just walked out, I would ve been without a place to sleep, I d already risked driving to the airport in dangerous conditions in the ice and snow without a car that was made for that weather, etc.

Secondly, when we would get in line to get food, the woman helping us was incredibly dismissive and rude wouldn t look at you in the face; wouldn t tell you what to do next after you paid, such as thank you, you can pick up your food over there I had to ask her, Okay, is that all? because she left me there standing....She was just rude. What these two women have in common is that they are both African-American. I am Hispanic. And I can t help but notice that both of these women were very rude to me. Yet, the one working at the restaurant was super friendly, smiling, etc. with a couple of African-American flight attendants ahead of me. Yet, she was dismissive and didn t even look at other people. I m not looking for a best friend but I expect to be treated with respect and that my business be appreciated. After all, it s the fact that customers pay for these rooms that keeps them employed.

The people who are actually very nice, cordial, friendly, was a bartender Blake and another younger guy who was helping him at the bar on Thursday (I didn t catch his name). I literally think those two women are prejudiced against Hispanics and that is a problem. I WILL NEVER stay there or at any Hilton property again. And I paid $500 for a two nights stay and food and drink during that time. Terrible! How awful for the Hilton brand.

This hotel is a ghost town. There are no amenities - not even the availability of the pool (closed). There was not one person to help with luggage or to even offer. There is no longer valet parking available. There was no room service. I will not stay at this hotel ever again. I am disappointed. If you like self service, this will be the perfect place for you to stay.

Super great place. We got the king sized bed Suite and the bed was so comfortable, strongly recommended if you are just flying in from the airport. The Breakfast was amazing as well!!!

Used this hotel for the Creek Restaurant. A lovely ambience in the hotel, a great meal with a friendly server. There was a storm whilst we were having dinner and the water came through the rotunda roof and drenched our table. A novel experience.