Hilton Americas Houston Review

If you sign up to have HALF of your wedding guests from out of town stay at this hotel, Do not expect to get all the great service for your out of town guests that you got while signing up with the hotel. Many of my fiances family and mine had rude Staff checking them in. Plus the main reason we booked the hotel was for the balcony terrace. NOPE - that was UNEXPECTEDLY closed down the whole wedding weekend (with no heads up) and pretty much the response to that from the hotel was "OH WELL"

Stopped in for drinks at the bar in the lobby. Nice decor with cozy seating. Service was a little slow, but it was crazy busy. Definitely not cheap, but that's a hotel bar for you.

My wife and I attended an event at one of the banquet rooms at the Hilton. The hotel is very nice! The only gripe I would have is that no one knew where we should park for the event.

Hotel was nice and clean for the most part. My sheets had a brown stains on then and the bathroom door wouldn't look. Considering how expensive the hotel was, I don't think the amenities lived up to it. The lobby and gym areas were nice.

I almost cried when I had to leave. Give me that Gossip Girl fantasy that I love. It's just gorgeous. Gorgeous, I tell you. And the half roast chicken and garlic mashed potatoes at the 1600? Please. Plus, the skywalk to GRB makes it possible to stay indoors and avoid the humidity that is toxic to us desert dwellers.

This hotel exceeded my expectations for hospitality. Before I even arrived they sent me a text to let me know they are expecting me and to offer me a discount on spa services. It may have been a computer or person, but either way it was a great touch.
The room was great and came with great amenities. A light did not work over the minibar, but they fixed it very quickly. The view from the Hilton Honors lounge is something I will surely miss.
The doormen that great you when you enter the hotel are so attentive and much appreciated.
Overall, the have lived up to there poster signs of if something is not right let us know . Thanks again for a wonderful in the heart of downtown Houston.

Fancy architecture, but really disappointing as they did not have the room I requested months ago, and very expensive. My room was close to elevators and every few seconds it sounded as if someone was rolling a metal cart across a tile floor, but in my room. Some fixtures in the room were, and are, broken. The in-room coffee maker doesn't work, and found one of those small rubber bands from orthodontic braces floating in the coffee cup. Apparently the cup was not changed after the previous occupant.

They talk a good game though, always very friendly. Update: I texted as requested but they didn't know. As I stated, they talk a good game but can't pull it off.

The restaurant, 1600 Bar and Grill makes fantastic food, but some of the waiters aren't well trained. The onsite Starbucks messed up my order, my room had a little trash left from the previous guest, and the valet didn't give us any instructions regarding where our bags were taken or that there was a $20 fee for a bell hop. The room, service and ambiance is great and the amount of space between the hotel and conference center is massive. It's not a cheap experience, but worth the price.

This hotel is gorgeous. Their art (I imagine like many other hotels with amazing art) pieces were commissioned for this specific hotel. I enjoy the design choices, the colors, and the overall feel of the place. It's quintessential Houston to me - beautiful, warm, and busy.

With that being said, I enjoyed the service, their (room service) food is wonderful (the price matches the quality), and of course, the rooms are just as you would expect to go along with all the other great amenities.

However, when I go to a hotel, I like to relax and enjoy myself, the peaceful surroundings, what have you. This hotel is definitely not for that. This is not to say that I did not enjoy my stay, but there were constantly people roaming the hotel at all hours, from conventions, meetings, shows, etc.

If you're traveling and are prepared for all of that madness, that's awesome, you'll love this hotel. Just be aware that it's not for people looking for peace and quiet.

I learned my lesson, but still had a good experience. :)

Great service, stylish digs with rooftop pool and views.

The service was good the rooms in overall where sanitary and the employees where nice

Love the hotel and it right by the convention center and rocket's stadium

The hotel is very neat and clean. The staff is very helpful and friendly .rooms are neat and clean hotel staff giving a good service to the customers. The cost of the room was very fair absolute fantastic hotel. I definitely come it again I highly recommend this place.

Great hall for party, can host 1000 people and still feel spacious. Food and service are also great

Live here 6.6-6.9 18.
The hotel is nice and big, the beds are comfortable. Easy to park for 24$ per night before tax. But the hotel guest service hotline staff, a man was insulting and make us on hold for almost an hour. We called two times and the only word he said was: Can you hold? Then he will cut off the call before we answer. Hope we should have a better conversation next time. This is really bad, hope hotel could give us an apology and would never do this again.

the bar has alot of people in it all the waitress especially the hostess is meangling with the customers .. been setting here for 25 minutes no service table dirty. what's up just want a beer. I understand but when you go to the bar and the people sitting at the front complain too.... something is wrong atb7 dollars a beer and 15.00 dollars a shot. best to go drink some were else....

It's a beautiful hotel with nice services that is close to the action.

Great rooms and great hotel. Stayed here as part of a conference and the proximity to the convention is perfect. The lovely park right next door is a beautiful place to walk.

Room was dirty dust every where peep hole on door had make up all over it notified them and they still did not do anything about it would not recommend to any body

I went there for an event and it was great. The place is beautiful and food was amazing

Papasito's is generally pretty good here, but beware of how busy they get. A part of our order was forgotten; I don't blame our waiter though-- he was very nice and as accommodating as they come. This isn't too say you shouldn't go. It's more of just knowing!

Excellent place, great location. and first class service.

The pool area and beds are so nice here! Also, near good food and the center of downtown. Also, nice view from the 15th floor!

We had an awesome stay recently. Would stay there again. Their staff was always helpful and happy. I enjoyed our room, had a great view. The lounge was incredible, lots of great snacks and drinks. Breakfast was always delicious. The view from the lounge was hard to beat though. Awesome simply awesome! If you re an art fan, they had some incredible Chihuly installations. I would have laid on the floor and stared at them all day if I wasn t afraid to get stepped on.

Elegant and centrally located facility. Parking is high, make sure you pay for it through the hotel (they may not tell you this at check in).

The hotel was beautiful and the staff could not have been more courteous. Seamless check-in and the front desk clerk was happy to play consierge give us direction as to what interesting things there were to do and see in the area. Room was beautiful and clean, beds were comfortable as always! Ammenities were easy to access and well cared for.

Room is fair. Not sure if matches four star standard. Awesome hot tub in top floor.

Great place. Only down side is the price of parking but about par for Houston.

Okay place to stay at, Wish if they work on there valuate service.

Stayed while putting on an Expo, and the staff where extremely helpful and friendly.

It was pretty good looks wise but if it had a mini bar that would make it better but over all pretty good

Maximum comfort, staff willing and eager to facilitate the best experience possible.

The stay at this hotel was okay nothing to brag about

If you make it to the bridge.... you will understand the stars

We have stayed here multiple times when attending Rockets games. Great hotel and perfect location.

Conference rooms were Goodman. Sound and video was good. Finger foods were very tasty.

Stayed there for a night... rooms were ok as per Hilton standards...not a wow factor

Hotel is easy to get to. Valet parking is a little pricey but worth it. Staff is super friendly. Beds are comfortable

Lovely entry way. Clean rooms. Convertible beds and excellent ac. View decent from 8th floor.

Great location, good service, but dated rooms. Pass on the pappasitos in the lobby, overpriced mediocre Mexican food.

I've stayed here twice now and each time it does not disappoint. Very clean, nice decor, two restaurants and a bar, a Starbucks. I liked my room, lots of elevators. Check in can be slow at times.

Clean and modern feeling. Fun early nightlife options in the lobby area!

The stay was fine until I left my raincoat in my room after I checked out. I called security twice and they confirmed that no one had stayed in the room after me, that housekeeping had only been in the room. I called management, got no response, and never recovered my jacket.

Parking hard to get to; hotel's lobby's temperature is a bit warm; nothing special from other hotels.

I was in the lobby getting Starbucks because I was attending an event nearby. The lobby is really fancy-looking though.

Awesome Hilton with great amenities & service in the Houston downtown district

Beautiful hotel if you can afford it. Pool was super crowded due to an event that weekend, and drinks were as expensive as you'd expect at the bar, but all in all it's a nice place.

We had an excellent experience. All of the staff were extremely professional.

Everything was wonderful we stayed the night for my birthday and to go to the Astros game great walking distance to Minute Maid Park would definitely stay again.