Yates GMC Dealership Reviews

Charity from service dept. Was awesome!! Pleasant,professional,ill be back!!

I appreciate the true professionalism from Yates Buick GMC, Mark was very proficient and went through everything, and was very helpful.and explained everything. I highly recommend YATES Buick GMC to everyone remember ask for Mark, thanks again

Always had top notch from service dept, been using since I purchased my truck. I would give the QUICK LUBE dept, which is separate 0 STARS. Always wait about an hr which I understand. Came in and younger guy said 1 1/2 to 2 hrs. I couldnt wait that long so he scheduled me an appt for 730am the next morning. So at 720am the today he told me it would be over 2 hrs wait to get it in, because they open at 7 and there was 8 cars in front of me. So what is the point in the spot I asked. No answer. So I am at a different dealership as we speak. But the actual service dept I love and has taken great care of any warranty issues I have had quick and efficient. I understand people drop off and come back, but my truck is my work so without it I am just sitting.

I recently purchased a pre-owned SUV from Yates. Like a lot of people I dread the car buying routine with high pressure sales and finance people. Instead I found the process at Yates thoroughly positive. Anthony, the sales person, was knowledgeable, respectful and low key. He led me through the entire process. They even delivered my car to me even though I live in a remote area. Everyone was very professional and friendly. I have since recommended Yates to others who are considering a new vehicle and I will be back for my next car. Five Stars!!

This is not my first Buick and the people at Yates made it one of the best Buick experiences I've ever had. Thank you Brent and Roy for your help.

Sean & Rich were amazing we bought 2 vehicles from them and are going to buy one more! They made the entire process so easy. Thanks so much y all!

First time buyer and they made this so easy compared to any dealership I was trying to go to... got me a used 2017 Camaro for a great deal! Definitely recommend working with Chris!

Had an oil change and a problem with turning off the vehicle work that needed to be looked at. The service tech knew what the problem was when describing it. The repair was made and is operating like new.

Awesome experience! We bought our van here, alex was a super nice salesman. All of the managers and staff made us feel welcome! I recommend these guys to everyone!

I was scheduled for an LOF and they said it would take about an hour. It was completed in about 45 minutes and they also did a computer update and filled my DEF.

Horribly low offer for my trade. The salesperson kept insulting the competition instead of telling me benefits of the GMC product. Rodeo Ford was a much better experience, which is part of the reason I bought there.

Sean was my Sales guy. He was a super quick guy who helped my find the right truck. He took the time to help my daughter learn how the remote start works. Sean took his time to do this and set up an appointment to get a bedliner done. He even noticed that I got the wrong floormats in my truck. Sean is a great guy and excellent!

Went in for oil change and routine service. Got in quickly, got ride home with minimal wait, car was done on time. Overall...very good experience.

Sean was absolutely fantastic to work with. I would not only highly recommend this dealership but also Sean!!!

Great place for business they take care of you like if we re part of the family. Definitely recommend this dealership!!!

THANK YOU TO THE YATES TEAM ESPECIALLY MICHAEL FAVELA THEY HELPED ME PURCHASE MY HONDA ACCORD SPORT LOVE IT. THE PROCESS WAS SO EASY AND PAIN FREE . MICHAEL MADE IT EASY HE SHOWED ME THE CAR I LIKED AND GAVE ME MAX DOLLARS FOR MY TRADE . EVERYTHING I ASKED FOR WAS GRANTED . I HIGHLY RECOMMEND YOU COME SEE MIKE HE WILL TAKE CARE OF YOU . IF YOU WANT A NICE USED CAR COME SEE MIKE THEY HAVE THE BEST USED CAR INVENTORY. THANK YOU YATES !!! I WILL BE COMING BACK

I just went to this dealership looking at a 2017 Chevy Camaro listed for $21,995. They told me if I finance the car it will be $25,500. I said I don't want to finance I will pay you cash for it. They said if I pay cash it will be $1,000 more! I offered them $22,000 cash for it (which is above asking price) and they told me NO! They would only sell it for $25,000 cash. What a ripoff DO NOT buy anything from this place. They will steal your money. I'd give Zero stars if I could.

Bought my first truck from bell road Toyota. 23% interest and then they tried to pull the bait and switch. Bought my next truck from midway Chevy 9.9% interest on a new truck with good credit. It took 5 to 6 hours. And trying to get a simple fix under warranty 5-6 days. Bought a 2008 used tundra 4.9% interest rate from yates. In and out in less the 2 1/2 hours. They honored the quote they gave me. Angelica was the best. Honest, friendly, and no pressure or bull. The experience the other dealerships should be providing. I will buy the rest of my vehicles here and tell all my friend as well.

Nick Gottino was very helpful and straight forward. Chris Murphy was very prompt with email responses. It s always stressful and difficult purchasing a new vehicle. Yates made it easy and enjoyable.

Would give a zero star if possible. Ashley in the service department is terrible at customer support.

Sean was a pleasure to work with. Made the process easy and catered to our needs. Definitely recommend checking here first, and last!

Had me in and out of the dealership in the time promised, explained all the services and performed and pricing. Offered a shuttle while I waited. Overall a great experience. I have never had anything but great experiences with the dealerships and their staff.

I recently bought a car from Yates. My experience was very positive with the sales and management team. I would recommend anyone needing a vehicle to check out Yates.

Will buy there again!!! Great experience AWESOME customer service!!! Ask for Roy he is the best!

My AC stopped working in the middle of summer. I was able to get an appointment really quickly and I was given a courtesy vehicle to use while they waited for the parts to arrive. Kyle was a huge help and texted me updates so I knew what was going on! Overall, an excellent experience!

Adrian was awesome to work with! Knowledgeable, Professional, and Honest, he provided us multiple options and let us know the pros and cons of the trucks. He worked around our budget and needs with what truck we wanted. Highly recommend that you ask for Adrian when going!

Nick was extremely helpful and did an outstanding job! I would recommend him to anyone. He got my husband and I what we wanted and in and out in no time! Great place to purchase a vehicle. James also made sure to we got everything we wanted. Amazing customer service!!!

Wonderful crew members and staff.
Had great service and awesome experience.

Thank you for Yates Buick GMC" What a wonderful experience" Mark was awesome, I was able to get the truck I really wanted::: I would recommend Yates Buick GMC to All, remember ask for Mark, thanks again.

The staff is amazing and prompt with the customers. I was happy to see that you have a veteran working your chattel.

Worst experience ever. Rob bell and others did nothing but lie and cheat for extra money. After I purchased a vehicle I had to take it to another dealership to get it serviced because it was past due. Worst experience and I do not recommend

Great service going in I highly recomend charity in services with any problem you may have she was super friendly and got stuff done would definitely go there again!

Amazing staff that listened to MY wants, needs and expectations and acted upon those! They gave me a very fair price for my trade and worked tirelessly to get me the best deal possible on my purchase!! Hobby and James are amazing and I would recommend them a thousand times over! We will definitely be back for the next vehicles in our future!!

I would like to thank Charity Marriott for the amazing service provided last week. Charity always exceeds our expectations when we bring our vehicle in for service but last week I arrived and received information that I needed to be in another place by a particular time but my service was also something I could not reschedule. Charity understood my situation and was able to have my vehicle back to me quickly. Thank you Charity, your customer service is the reason I keep coming back to Yates. You are truly the best!

They have bad customer service. I had to leave multiple voicemails and emails because they would not get back to me regarding my whole warranty cancellation. Rich and Elaine just made what was supposed to be a simple process very frustrating. Would not recommend.

My sales rep Chris Murphy was very professional and courteous in handling my purchase of my Tahoe vehicle today. He made me feel like a valued customer I appreciate him and the sales manager James at getting this deal done. Thanks

Worst place to buy a truck. It has been two months and the can t fulfill What We Owe list. They always say they will call back and they never do. First time buying and it will definitely will be my last time. We always buy from Liberty GMC and I regret it not taking my business back to them!

Phillip in the service department was able to resolve an issue that the dealer who sold us a used car was not able to solve. He was helpful, knowledgeable, and efficient! We would definitely utilize the service department again when needed. We appreciate the great customer service we received.

I was considering a used car from Yates Buick GMC and had the pleasure of dealing with Eddie. He was a pleasure to communicate with, patient, courteous, and knowledgeable; a consummate professional and the epitome of no-pressure. I decided to pass on the car and even then he was kind and courteous. If you're shopping at Yates, all I can say is ask for Eddie; if nothing more ,he'll make sure your shopping experience as pleasant as I'd ever expect.

Bought a 2021 Yukon from this dealership and had a great experience. Jareyl was my sales rep and was really helpful. Would recommend!

Roy is the best sales associate! This was our third purchase at Yates and we ve had him all three times. Highly recommend Yates!

when you need service repairs and honest answers, then you need to go to Yates. Strong team and dedicated. Make sure to ask for Charity. Thanks for making a tough situation better and I will be back.

I truly had a wonderful experience at Yates Buick GMC, It was the first place where me and my husband stopped by. We first wanted to evaluate how Yates GMC does business.. because we had visited a few other dealerships in other places in Arizona before. OMG... what an experience... Just WOW! We haven t seen an outstanding performance like this before; the professional kind and listed, the rep Mark was there to answer all of our questions and help us out with everything about the Buick. Now we would only consider Yates Buick for our next automobile purchase...We will go only to that store and do business with that brilliant dealership

I wanted to thank Yates Buick GMC, MrMark he was awesome if you ever wanted to be treated with respect and want direct answers, Mark is you guy. Thank you again it was delightful and enjoyable,

I was here at week ago, Roy helped me out. We came back and made a purchase on the 2019 AT4. Can't wait to see how it handles the off road.

Gmc screwed me over rebuilt my engine and two months later it brick again

Sales team was great. Had an issue with my windshield, but 3 months later Yates resolved. Before my first payment was made, 2 major things had to be repaired (oil system and AC compressor cracked). Both items were repaired, but only after I paid my deductible.

Robert was awesome to work with. Took his time to make sure I was comfortable through the whole process. Would recommend these people to anyone, they do a great job!

They were supposed to check to see all i needed left and power steering fluid went out. Just drove around the corner. Thanks 2000 down the drain. Tried to give them one more chance and bought a car. I was lied to about only getting payments in 90 days. Made me realize that everything Yates stands for is lying. Please dont do business with this company. I call they never call back.

I purchased a Camry here from Roy and it was one of the easiest dealerships I have ever dealt with. Thank you for everything!

Chris has an awesome personality and his character demonstrates GMC s beliefs and values. He was friendly and transparent the whole time. I highly recommend him.

You'll have a better deal to go to Mexico to buy car than Yates GMC dealership. Corrupt salesman. I wen in with my Friend and his wife to buy a truck. It had issue with the turck and the never fix it.. Be careful from the general manager he is a rattlesnakes.This is 2017 You think people will grow up and be better.

Thank you to Yates Buick GMC, Mark was very helpful and understanding, through our buying process. I highly recommend Yates Buick GMC Ask for Mark for a wonderful experience
Thx

Just picked up my GMC Terrain from the Yates Service Department where they did a super efficient oil/filter check and replacement. I originally went in on a short notice as my battery died and I needed a new one. I couldn't turn my vehicle off so they took it right in. Excellent dealership overall and plan to stick with them for a long time!

If you want great service and be treated by a name and not a number, see Ashley Salinas in the Service Department. She will take care of you regardless of the issue. The care and service she gives will ease your stress and frustration. I won't see anyone else but her at the Yates dealership. Thank you Ashley for your great service!! We will be back!!

We were unable to get assistance upon entering the lot. Highly suggest making an appointment. But they did use the key from the showroom to let us look inside a car.

Absolutely the worst service department I have ever seen. My son was treated horrible. They took a MONTH to complete ONE repair. My son needed his truck for work so he went to pick it up after 32 days!!!!Communication horrible. When my son went to pick up his truck it had been drive, It was filthy and dusty from sitting and the battery was dead. The service department put a used part in the truck. A cable to the transmission. USED PART! The truck had to be taken to a different gmc dealership to complete the repairs and they confirmed the part was used!!. They didn't offer my son a loaner vehicle. They treated him like dirt. Never ever will go anywhere near that dealership or service department. They DO NOT CARE about thier customers at all. I left messages and send emails to speak with someone regarding all the issues we had and NO ONE, NO ONE ever called me. Still no one has ever called to talk about what happened. Its July 4th 2018 and I have NEVER received a call from this dealership to make things right!! I've bought 2 brand new vehicles since all this happened. You can be sure I didnt buy them from YATES!! that place is horrible!!

Very easy to work with and friendly staff. My salesperson and his manager were very nice and honest.

The service rep was excellent, but GM still didn't the problem with the DEF sensor and exhaust. Every time I headup a hill the warning light comes on and reduce speed to my truck. Three times it has happen with no fix....

Shane in the Service department helped me out on short notice and went out of his way. I'm glad I made the trip to Yates. Thank you Shane this review is for you.

Took my truck in to have ac compressor replaced. They initially quoted me 1162, I told them I will think about it . The next day they called back and said they looked over the quote and could do it for 962, I said that will work. I went in to pay for it and the total was 1112 and stated quote was without tax included and didn't know what it would be. Will never do business here again .

The service was excellent. Mark S was amazing !!!!! Thanks Yates !!!

Made appt for oil change. The staff was very friendly but oil change took 2 hours. This should not take longer than 1 hour with an appointment. I am a patient person but If it happens again, I will take my car somewhere else for service.

It great was a experience from start to finish. Mr. Nagler kept me informed from ordering to completion of sale. He took addition time ensuring that I full understood all the new safety features of my new car. Outstanding job..

Mark did great helping us find the perfect sedan! Great pricing and super helpful!

T ruck wash was outstanding. Long wait in quick lube. Nice men in quick

I bought my 2017 GMC Sierra from them a few months back and I just wanted to say I love this dealership! Quick and easy purchase and the staff is so friendly! They got me a really fair price in my opinion as well. Also their service team do a really awesome job!

2 hours for an oil change when I had an appointment it's a little much!

Mark and Roy were great, always very helpful and accommodating! They got me in the car of my dreams. I would highly recommend Yates to anyone it was a great experience!

Charity Marriott was do friendly and helpful. She knows her stuff and fixes any issues quickly and competently.

No courtesy car available so I paid 380.00 for a rental car. 3 weeks to fix the car due to strike. 2012 47000 miles.....rear differential! 6800.00

We set up the drop off spot for Thursdsy because the advisor said they would look at the truck on Fri. Friday I called at 3 pm to find out that the truck was not looked at and may be looked at on Sat. I had reminded the advisor that this was my only vehicle and were were assured it would be looked at on Friday. The advisor (Ed) said there was nothing he could do and we should have been prepared to leave it a few days. On Saturday we called and found out Ed had quit Friday night and they get to the truck Monday. We picked the truck up Wed The truck was. Never looked at by a technician because the advisor could not replicate the issue on the truck.

Mark was great! We had arrive anticipating looking at another truck (it was in the process of being sold). Have no fear! Mark asked us several questions and went to work. He came back with several options. My husband test drove one option and was sold. Mark and his co-workers were honest, polite and respectful of our budget. Thank you again Mark!

quick and easy to setup appointment and was able to get it done in a very timely manner

Ashley really turns my wheels, she s amazing. She has all the answers to any of my questions and completes Yates Buick GMC. Also her brows are bomb.

Great experience buying my new Truck Jose understood my needs and helped me find the truck that fit my needs without killing the Wallet if you are looking Go see Jose Beltran at Yates he will take great care of you.

Great experience and knowledgeable staff. Avoided the long waits and felt the personalized service at Yates.

I had an amazing experience! Kelly, my sales professional, was great! He had everything ready for me when I got to the dealership. The sales manager greeted me and was very friendly. They put together really great deal for me. Finance was awesome as well. The shortest time I have ever spent in the finance office. The finance manager was friendly, and fast! I have purchased many cars over the years and this was by far my best experience. The whole process was actually enjoyable! I highly recommend Yates Buick GMC!

It was an awesome experience! Brian and Chris were very friendly and made the whole experience painless even with my two kids tagging along! They were open, honest, and upfront with everything. There was no hidden costs and presented multiple financing options to me. I would definitely purchase another from Yates Buick.