Nice, fancy hotel with all the features you could want. Very well located, friendly, happy staff is a testament to how the hotel is right. I always say.
Hotel has fast internet at a d tech support can help you configure your Roku for streaming on the in room WiFi.
I did not get to see the pool or spa but the Pappasitos restaurant near the elevator has excellent ceviche and an awesome staff.
Stayed in a park view room and had a really great view. The room was spacious and very comfortable. The service at this location has been fantastic as well. I'd recommend a stay here, especially if you're planning on enjoying an Astros game. It's within walking distance.
Great hotel. Very clean throughout. Felt very safe staying here even during a pandemic.
Friendly, nice staff, big and bright room. It s in downtown Houston so don t need a cab we just walked to restaurants and coffee shop and we took a cap Just at night or if we wanted to go outside downtown Houston. Also the buffet for breakfast is good, multiple choices and well decorated!
Great location. Friendly staff and comfortable accommodations.
Nice hotel that's right next to the GRB and discovery green. Very reasonable rates and beautiful views. Unfortunately the SkyView was under construction when I stayed.
Friendly staff. Amazing location, clean and spotless, and great price.
I only went to an event in the grand hall but the venue was beautiful and the staff were pleasant.
I stayed here for a "staycation" and everything was great. I had a room on the executive floor, which was great because there was cocktail hours with drinks and snacks.
Amazing place if you definitely make the money to go there it is well deserved. I was lucky that my job place me there for work, much too rich for my blood. The rooms, bathroom, main lobby all beautiful.
The hotel is nice and big, the beds are comfortable. Easy to park for 24$ per night before tax. But the hotel guest service hotline staff, a man was insulting and make us on hold for almost an hour. We called two times and the only word he said was: Can you hold? Then he will cut off the call before we answer. Hope we should have a better conversation next time. This is really bad, hope hotel could give us an apology and would never do this again.
Too expensive for its terrible amenities and way too expensive at 250+ per night. I came up and stayed for Anime Matsuri.
Want breakfast? Nope. Not even a damn muffin. Unless you wanna pay 30$ a person per day.
Want internet? Lobby only. Unless you join their rewards club or pay 15$ a day.
Luggage carts? 15 minute times and they confiscate your ID like your going to sell their cart for a meth hit.
Elevator service? Slowest in the nation. 6 minute waits in average.
Parking? 27$ a day.
So many hidden fees and costs for a room with a tiny fridge, no microwave, and weak showers.
If the people here weren't lucky enough to be next to a convention center their greed would sink it.
Very Nice hotel. The rooms were spacious and elegant.
Great location nice rooms good service.
Will stay here again
classy is an understatement. very appointed, very nice. worth the visit, maybe not the price.
Very nice hotel. Bed was super comfortable. View of downtown and the Toyota center was great. Front desk was super friendly even at 2am. Taxi to and from the airport was an easy shirt trip.
Traveled to Houston for a Convention of almost 20K. By way of Hilton Honors, I was able to review rooms and choose an upgrade to a PURE room (allergens removed/treated) and able to select my room (very convenient). The staff has been very accommodating to say the least. During my stay, I needed to complete some tasks and I was able to use the computer/internet/printer at no charge! It was very convenient and added value to my stay. The food selections were amenable to my budget and the hotel also set a food station in the lobby near the restaurant for quick bites (greatly appreciated). I needed to transfer rooms and within 2 minutes, Bellman Norman was walking me to my room and less than 10 minutes later, we moved my and my roommates things to my new room. Maria from Housekeeping deliver some sheets to my room and cared enough to ask about my accommodations and actual took p.m. pictures of things that weren't up to her standards. Its nice when you care about the customers and the appearance of your workplace. I would definitely stay at the Hilton Americas in the future.
Nice looking hotel, but nickel-and-dime the 'captive audience' they are hosting as 'guests.' For instance, parking? $27 per night. Coincidentally, that's also the cost of a breakfast buffet. Sheesh. I'm not going to pay $75 for my wife, son, and me to eat breakfast. I didn't want to be petty, so I didn't take photos of this, but for the price of the hotel room, I would think the wallpaper shouldn't be peeling off the bathroom walls. There was also some tile work separating on the shower wall. Sure, it's convenient to the George R. Brown convention center, but I'll be sure to bring my own food and beverages next time.
The very nice hotel connected to the mall. The club Lounge is closed on the weekend.
One of my favorite hotels on the road. Great downtown location.
Visited from the GRB. Great service, nice building.
They have their own parking garage and it cost us 25 a night to park there. Our room was nice and had all the standard features. They have a Olympic size pool and a huge hot tub as well. Also, I loved the Mexican food restaurant downstairs and the hotel bar.
Beautiful place to stay! Amazing scenery!! Easy access to highways. Walking distance to most downtown Houston hotspots.
The staff here was very attentive. The rooms were nice and clean and the bar area was great so that we did not have to go forward to have a few drinks. This hotel is within walking distance of the Discovery Green restaurants. we used their valet to park our truck, and we did not need our truck again until it was time to go home.
Highly recommended.
Great place to stay and enjoy yourself.
Beautiful hotel. Comfortable beds. Spacious bathroom. Close proximity to venue.
The service in the presidential suite was amazing. The rooms were great and so was the view
The lobby is always fun and cozy. The employees are always willing to help and accommodate your stay.
Horrible customer service when you need to cancel a reservation
Like the hotel, very nice downtown location and courteous staff.
Wonderful hotel, great views, concierge floor is excellent.
Very good service. Drinks are good. Overpriced but that's what you pay for good drinks at a hotel bar.
Amazing customer service, beautiful facility, ,convenient location. LGBT friendly
Very roomy, clean environment. Restrooms nee extractors though
Love this place! Stay here to easily access Houston attractions, take in views of the city, and enjoy a great ambiance
Great hotel in downtown Houston near the convention center and walking distance to stadiums and restaurants. The rooms are really nice, great customer service, and the pool is on the top floor (it is enclosed but it has great views). The hotel room is up to date, comfortable bed, and a nice bathroom. The spa is on the 21st floor, and it s very nice with great views as well of the city. There is a Starbucks and a pappasitos connected to the hotel.
I wish that the restaurant would include Sunday brunch
Good hotel with a great view of the downtown skyline from the observation deck on the top floor. Room was clean and quiet.
I had a question about one of their policies and the manager on duty promptly got the Director of Security to discuss the policy with me. He told me that all Hilton's in the State of Texas had the same policy. I had recently stayed at two other Hilton's in Texas and they both confirmed that they did not have the same policy. I called Hilton corporate to complain about being lied to and was told that they would have the General Manager call me. It has been several weeks and I still have not heard from him. I have put a couple of reviews on their Facebook page and they keep deleting them. It is sad that a person of such authority felt the need to be dishonest with a guest and the General Manager doesn't care to address the issue.
The staff here have been super helpful.
First night Janet, was able to assist me with checking in making it simple and stress free. She gave me a run down of the hotel and it s features.
Later, I was able to get a room change through Hilton s texting feature which is super convenient. Jacob, was able to assist me with the room change since I work nights at the hospital I wouldn t be able to come during regular check in time. He really went out of his way to accommodate me and my time frame. Thank you all so much!
Nice hotel, very centric at downtown Houston great meeting rooms, comfortable here and pillows and good service. The business center at 24 floor is also nice calm and comfortable to have a meeting and for work with great view to the for Cardinal points of Houston from downtown.
Our stay was amazing!! Great hospitality! Michael, at the front desk, was wonderful!
This is my second time staying here and I will definitely stay here again.
It has been amazing! Got to check in early and attend the hair show on time! Very nice guest services
Awesome hotel with amazing staff. Brenda went above and beyond to make sure we had an amazing stay! She took my six year old son and made his breakfast for him so my husband and I could make our plates! My husband wanted an ice coffee so without being asked she went and found supplies to make him one and bring it to where we were sitting! Amazing guest service! Way above what is required or asked!
One of the best hotels I have stayed at in a long time. The rooms are spacious and clean. The hotel staff were friendly and very accommodating. I love the pool! They cleaned it every morning when I was there and it was refreshing and relaxing. There was a large group of us and the staff was excellent and helpful in all areas.
Large hotel with a southern hospitality. I enjoyed my stay here. The facility is clean with a faint lavender scent in the air. The king size beds are super comfortable and I wish I could take it home. The staff was very courtious with a made me feel welcomed.
Nice place to.stay in Houston. The ceiling from the roof is beautiful at night. Right in the downtown of Houston. Walking distance to all the sports centers.
Huge convention center hotel in Houston, TX. This place is massive and a great hotel that can accommodate just about any size event. The facility is first rate and I enjoyed every bit of the excellent service!
Beautiful hotel. Convenient to the downtown area of Houston. Discovery Green, George R Brown convention center. Minute Maid stadium etc.
Nice hotel roomy and great matress. Be aware parking is $22 + a bit of a ripoff I'd say.
It has the best location of town always something new to do. All the employees were great.
Had an amazing stay love the custom beds and pillows
Very nice room and pretty clear. The bathtub had a hair inside and the TV and some lights weren't working when I first arrived. Turns out they were simply uplugged so not the worst case scenario. Would definitely stay again as it was close to lots of events and venues.
Hilton Elegance flows throughout the establishment. The water features and columns are brought to life with accents from the blown glass chandelier. Excellent location to do so many activities downtown.
