DO NOT DO NOT USE THIS SERVICE. Guy came into our house. Really creepy looking. Told my dad he was in pain and went back into his van and took a pill. My dad had to catch him because he almost fell over. I was in the house and all I could hear was banging. I was so scared. Cops got involved and the high as hell AC guy got put in the back of a cop car. DO NOT DO NOT use this service.
HIGHWAY ROBBERY-LEARN FROM MY MISTAKE:
Please heed my warning and avoid this company at all costs. Don't be like me and ignore the well-earned one star rating. Hibner only gets a 1-star rating because zero stars is not an option. I will never get back the money that I lost, but I hope I can save someone else.
I scheduled an appointment with Jim (who turns out to be both a technician and also the proprietor of this Ponzi scheme) for 3pm on a Friday. He told me that if he came after 5 pm or during a weekend, it would cost extra for overtime. As a medical resident it can be pretty tough for me to break away from the hospital. A friend of mine was kind enough to leave work early so that she could be there to meet Jim at 3. He, of course, shows up at 5:15pm. He proceeded to spend the next hour discussing his life, his children, his vasectomy, his time in the Air Force, his recent back injury and resultant surgery and hospital stay, and issues with PTSD. Sufficed to say, I got the rundown on Jim and the Hibner family.
A little after 6pm, he takes his first look at my AC unit. After explaining how other companies would try to swindle me by simply adding freon or telling me I needed new parts, he said that my problem is a dirty AC unit, which is a result of the leaves that have built up on my patio.
He then proceeds, without being asked to do so, to start cleaning up said leaves. Using my rake, Jim starts cleaning up my very small patio (appx 10-12 feet wide). At this point I make it home, and help Jim. For the next 30 minutes or so, Jim and I rake leaves and discuss whatever flight-of-ideas topic enters his mind. It was great.
After raking, of course, it's time to hose off my patio, which I do personally, at Jim's instruction. It is now 7pm (2 hours after his arrival, four hours after he is scheduled to be there) and Jim decides to actually work on the AC unit. He sprayed it with chemicals that looked pretty homemade and meth lab-ish. He then rinsed off the unit.
For those still reading and keeping score at home, my AC unit has been sprayed with chemicals and rinsed off, for a total of, eh, 8 minutes of work.
Jim then hits me with the bill: $550! Five hundred and fifty American dollars for 8 minutes of AC cleaning plus an hour of yard work that a) no one asked him to do and b) I helped him with. Throw in another hour or two of story time (which again, no one asked for, trust me) for the grand total.
He was gracious enough to waive the service fee when he saw my soul leave my body after reading the initial bill, so I only had to pay a meager $480. Which is great, since I pretty much live paycheck to paycheck on a resident salary, and had $600 in the bank at the time of this robbery.
I am still in complete disbelief over this whole thing. Jim, of course, was in denial of any 3pm appointment we had. He perseverated about how honest and hardworking he is, and how a lesser repairman would've charged me thousands for the work he did!
Like I said, my money is long gone, but PLEASE don't make the same mistake I did.
WARNING....DO NOT USE THIS COMPANY...This company rips customers off..
It should not take from 11 am to 3pm to clean and oil an out door air condition compressor. (but it did). It shouldn't cost 389 dollars to do the service, when for the last 5 years they charged 189 dollars. He shouldn't have to use my shop vacuum and garden hose to do it ( but he did) It shouldn't take him 30 minutes to fill out the one page bill ( but it did) Until last year; the technicians were polite,competent and fast. (NOT ANY MORE ) All I asked for was to have the spring cleaning and inspection. Instead I was shown how well made the unit is and that it needed a 500 dollar point set ( Maybe so: but he won't get the job) There is NO WAY I'll ever use this company again. He told me that he fired the nice technicians because they did not listen to him. Can I give less than 1 star?
I wish I had read the google reviews before calling Hibner. What others have written must be true. Our experience was terrible and expensive. Never again with this company. Please readers...call someone else!
Buyer beware. Go to the BBB and read complaints forget the rating. He prices at a 2000+ markup on parts. He takes advantage of people that are in emergency situations and the elderly. I have filed various complaints with the BBB, the licensing board and consumer affairs. Still pending investigation. And his license expired in 2010.
Driver #24 almost caused a bad reck. I was turning in and he turned right in front of me!!!!I honked, but he honked rite back at me.Warning: terrible driving skills
Horrible
one of their employees tried to pawn off one of their parts to her for more of what I paid. and charged double fees. I would never ever recommend them to anyone. if I knew how they were I would have just stayed else where until I had my air fixed. HORRIBLE
How in the world can a company charge almost $700 to replace some AA batteries & AC filter, hose off a unit and replace a $20 capacitor???? Luckily, we asked them to leave before they could rip us all the way off, but it still cost $160 just for the first 3 things - which is still completely insane. What a bunch of unethical crooks!!!! The technicians we polite enough but hopefully will go to another more honest company and this place will close down like it needs to. Shame on you Hibner!
