It should not take from 11 am to 3pm to clean and ...

It should not take from 11 am to 3pm to clean and oil an out door air condition compressor. (but it did). It shouldn't cost 389 dollars to do the service, when for the last 5 years they charged 189 dollars. He shouldn't have to use my shop vacuum and garden hose to do it ( but he did) It shouldn't take him 30 minutes to fill out the one page bill ( but it did) Until last year; the technicians were polite,competent and fast. (NOT ANY MORE ) All I asked for was to have the spring cleaning and inspection. Instead I was shown how well made the unit is and that it needed a 500 dollar point set ( Maybe so: but he won't get the job) There is NO WAY I'll ever use this company again. He told me that he fired the nice technicians because they did not listen to him. Can I give less than 1 star?