Hewlett Packard Middle East Reviews

Poorest after sales and warranty services. Not recommended specially for business

the contact number 04 444 5800 on their website is not working. Unbelievable!

very difficult location. i missed the right turn after under pass on falak street and had to go a long way to get back

It is a quiet place away from the busy city mess. The parking is good too

Parking is a big problem here. You never get a parking spot if you are not an employee. And the attendants are very rude.

Very Bad experience no body is Responde even no body is pick up the call

The phone never get answered
The location is difficult to reach
When to manage to reach they will not be of much help.

It's a nice workplace! However, clients and customers are getting confuse with Hewlett Packard Enterprise (HPE) to Hewlett Packard Inc. (HPI) . HPE office management is proven a top professional and very responsible for calls and inquiries.. Thus please don't be confuse, just be aware.

HPE is the leading technology company in almost every segment of IT industry

No pain no gain come early you find a parking or keep Zzzz

Tottally wasting our time... irresponsible firm..

Fairly far from the metro station unfortunatelly. Make sure you wait for the HP shuttle bus because walking is a very bad option.

I dont understand why do they have a phone number which is never answered by them?...

Just try to call this mob. They won't answer. I guess they have too much $$. Go to Toshiba, Sony, anybody but this place...at least they answer their frick'n phone!
SERVICE-SERVICE-SERVICE!!!! THEY HAVE NONE!

I have purchase premium gaming monitor HP OMEN X Emperium 65 which was not available anywhere in UAE from any other Dubai store. I arranged it from supplier in Europe and have it delivered here. The product unfortunately appeared to be faulty as the menu joystick was not functioning. I approached HP customer service and this is what followed:
1) HP customer service agent confirmed that product has global warranty
2) HP customer service agent recommended to submit product to authorized service center (Ensure Services in Dubai)
3) After 3 weeks HP authorized service center didn t provide any feedback and once I called them they said that there has to be new part ordered and it will take them 5-6weeks
4) I approached back the local HP customer service and after another one week of chasing them for solution HP warranty claim department agent (and then supervising manager) told me that it not their problem because it s from Europe. Apparently HP global warranty means nothing, despite what they have originally confirmed and after they recommended to proceed with local UAE service center.
5) They wasted 4weeks of my time to tell us that it is our problem and they will not deal with because it is from HP Europe this is coming from HP office which is part of HP EMEA (Europe, Middle East, Africa) region

I personally never experienced such a poor customer service when the agent even yelled at me after I asked repeatedly why they recommended UAE authorized service at the first place.
I would never expect such an unprofessional attitude and carelessness from company like Hewlett Packard.
Very disappointing experience.

I would like to know do you really exists. Landline doesn't work, website doesn't work, no replay on the email. How to get in touch with you????

If going for a meeting give yourself plenty of time. It's really interesting getting to it.

I have no experience with HP other than trying to call them with no answer ever and the system automatically hangups in your face. Anyhow I just wanted to note that i bought the highest specked Spectre from Sharaf DG. The first one came with a touch screen automatic default and after exhausting negotiation, they have agreed to replace it with a new one. I received the new one yesterday. Which again turned to be missing the wireless device. I took it back to Sharaf and after 3 hours of again exhausting negotiation they have agreed with the help of the UAE Consumer rights, to refund me my money. With 2 laptops costing around 7000 AED each to have a major factory default twice the Spectre is by far not what HP is promoting it to be. Save your money and certainly don't consider getting one.

JUST USELESS COMPANY NOBODY EVER PICKS UP. DONT EVER BUY HP PRODUCTS