Zdenek

Review of Hewlett Packard Middle East

I have purchase premium gaming monitor HP OMEN X E...

I have purchase premium gaming monitor HP OMEN X Emperium 65 which was not available anywhere in UAE from any other Dubai store. I arranged it from supplier in Europe and have it delivered here. The product unfortunately appeared to be faulty as the menu joystick was not functioning. I approached HP customer service and this is what followed:
1) HP customer service agent confirmed that product has global warranty
2) HP customer service agent recommended to submit product to authorized service center (Ensure Services in Dubai)
3) After 3 weeks HP authorized service center didn t provide any feedback and once I called them they said that there has to be new part ordered and it will take them 5-6weeks
4) I approached back the local HP customer service and after another one week of chasing them for solution HP warranty claim department agent (and then supervising manager) told me that it not their problem because it s from Europe. Apparently HP global warranty means nothing, despite what they have originally confirmed and after they recommended to proceed with local UAE service center.
5) They wasted 4weeks of my time to tell us that it is our problem and they will not deal with because it is from HP Europe this is coming from HP office which is part of HP EMEA (Europe, Middle East, Africa) region

I personally never experienced such a poor customer service when the agent even yelled at me after I asked repeatedly why they recommended UAE authorized service at the first place.
I would never expect such an unprofessional attitude and carelessness from company like Hewlett Packard.
Very disappointing experience.